E-commerce Customer Support Specialist | Shopify & Gorgias Expert | Non-Voice Support
I am an experienced non-voice Customer Service Representative with a strong background in email and chat support within a BPO environment. I specialize in supporting e-commerce businesses using Shopify and Gorgias.
My experience includes:
Managing high-volume email and chat inquiries
Order tracking and fulfillment coordination
Processing refunds, replacements, and returns
Handling chargebacks and disputes
Managing tickets efficiently in Gorgias
Updating orders and customer information in Shopify
Maintaining customer satisfaction while meeting KPIs
I am detail-oriented, calm under pressure, and committed to delivering fast and accurate resolutions. I understand the importance of brand voice, customer retention, and long-term loyalty in e-commerce.
I am currently seeking a non-voice, remote position where I can contribute immediately with minimal training.
Availability: Up to 8 hours daily
Equipment: Personal laptop with stable internet connection
