Cost-effective and Technologically Savvy
Reliable and Proficient
Efficient and Flexible
High-speed Internet and Equipment
Running an e-commerce brand is exciting, but managing customer support, order fulfillment, and logistics can quickly become overwhelming. That’s where I come in.
I’m an experienced E-commerce Operations Manager and Customer Support Specialist with over a decade of expertise helping global brands streamline workflows, boost customer satisfaction, and keep operations running smoothly.
Here’s how I can support your business:
10+ YEARS IN CUSTOMER SERVICE
Customer Support Management – Skilled in Gorgias, Zendesk, Freshdesk, HubSpot, and HelpScout. I handle escalations, refunds, returns, and ensure every customer interaction builds loyalty.
E-commerce Operations – Proficient with Shopify, Wix, and other major platforms. I manage order processing, inventory updates, cancellations, backorders, and after-delivery issues.
Logistics & Supplier Coordination – Experienced in procurement, shipment tracking, supplier communication, and booking with major carriers (UPS, FedEx, DHL, USPS).
Team Supervision & Process Improvement – Trained and led small remote teams, built SOPs, and implemented tools like Asana, ClickUp, Trello, and Airtable to increase efficiency.
4+ YEARS AS A VIRTUAL ASSISTANT
<8efe80624d780eba0c6493ec45140364>Email Management to help you keep your inbox organized.
Data Entry to help you collect and enter data accurately and efficiently.
Inventory Management to help you monitor inventory levels.
Order Management to help you with efficiently handling and fulfilling customer orders from the point of order placement to delivery.
With me, you’ll get a proactive partner who treats your business as my own, ensuring your customers are cared for, your operations stay organized, and your brand keeps growing.
Let’s connect! I’d love to help take the stress out of your e-commerce operations so you can focus on scaling your business.
