A results-oriented business professional with vast experience in the customer service and BPO industries. More than 20 years of managerial experience in call center organizations up to 2000 seats. Ability to quickly assess call center operations and implement the proper balance of people, processes, improve employee productivity, as well as achieve high client service levels. Excellent leadership, communication, team building, strategic planning, and problem solving skills. Recognized for having the capacity to develop client/employee-focused organizational cultures resulting in significantly higher customer satisfaction in both areas.
