Results-driven Virtual Assistant and Customer Support Professional with over 10 years of experience in real estate, mortgage operations, eCommerce, and online education. Currently serving a California-based mortgage company, I provide loan processing, transaction coordination, and pipeline management using LendingPad and MloFlo, along with calendar and email management through Google Workspace and Microsoft Outlook. I also support marketing initiatives, realtor recruitment, and client communications to help drive business growth.
With a strong background in cold calling, lead generation, product listing, and online ESL teaching, I bring a well-rounded skill set in communication, sales support, and content creation. I have hands-on experience managing eCommerce stores on Shopify and eBay, creating marketing visuals through Canva, and handling social media management on Instagram and Facebook. Additionally, I utilize Klaviyo for email marketing, Gorgias and Zendesk for customer support and ticket management.
Detail-oriented, reliable, and proactive, I help businesses streamline operations, enhance customer experience, and achieve consistent growth in remote work environments.
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