Application and Operations Support Specialist with 6+ years of expertise in troubleshooting, issue resolution, and platform support. Experienced in supporting a global digital gifting and payments platform, handling both technical operations and customer-facing concerns to ensure a seamless user experience.
Brings 5 years of experience supporting enterprise-level e-commerce systems, managing complex integrations and resolving high-impact technical issues across multiple platforms. Skilled in handling critical support cases, adapting quickly to new technologies, and maintaining system reliability.
Certified in Azure and AWS with a background in DevOps, applying a systems-driven approach to improving efficiency, optimizing performance, and supporting scalable solutions.
