I am a results-oriented professional with over 10 years of experience in operations management, project coordination, customer service, and leadership across BPO, service, and technology industries. My career reflects consistent growth from frontline support roles to management and implementation, with a proven record of driving efficiency, process improvement, and team development.
Currently serving as an Implementation Coordinator at Overjet, I manage onboarding projects for dental practices, ensuring smooth coordination between IT, clinic leaders, and internal teams while maintaining data accuracy, communication flow, and effective training delivery. Prior to this, I worked as an Assistant Office Manager at Sparkly Maids LLC in Dallas, Texas, managing client relationships and service teams, and earlier advanced through multiple leadership roles in the BPO sector, leading teams of up to 96 agents.
I hold multiple Lean Six Sigma certifications (White, Yellow, Green, and Black Belt) and have completed training in leadership, sales, and data analytics. My expertise spans operations and project management, people development, customer relations, and data-driven decision-making. Recognized multiple times for leadership performance, I bring a structured yet adaptable approach to achieving organizational goals.
Fluent in English and Tagalog, I work effectively in remote and cross-cultural environments. I am driven by the opportunity to create impact through process optimization, team empowerment, and technology-enabled solutions.
