Hi! I’m Perlas De La Peña, a Virtual Assistant and Customer Support professional with over 8 years of experience in IT supervision, airline operations, and eCommerce support.
I have experience supporting online businesses through customer service, order management, fulfillment, and day-to-day operations using platforms such as Shopify, Zendesk, Faire, ShipHero, and Google Workspace. I have also assisted with dropshipping operations, influencer outreach, content support, and administrative tasks.
My background in the airline industry, including Passenger Service and Load Control operations, strengthened my communication, coordination, and problem-solving skills in fast-paced environments where accuracy and attention to detail are essential.
I am highly organized, dependable, and quick to learn new tools and systems. I enjoy helping businesses stay organized, support their customers, and keep operations running smoothly. I’m always eager to contribute, learn, and grow with a team.
