I help ecommerce brands deliver excellent customer experiences by managing customer support, order fulfillment, and store operations so business owners can focus on growing their business.
I have over 9 years of customer support experience and hands-on ecommerce experience supporting a high-volume Etsy store, processing more than 200 orders per week while maintaining 100% on-time fulfillment. I handle customer inquiries, returns, exchanges, order tracking, inventory monitoring, product listing optimization, and supplier coordination with accuracy and professionalism.
My tools include Shopify, Gorgias, Zendesk, Etsy Seller Platform, CRM systems, Google Workspace, Slack, Trello, ClickUp, Notion, Canva, ChatGPT, and Microsoft Office. I am also a Gorgias Certified Agent and have completed Shopify ecommerce training.
I am available for full-time remote work during US business hours, including EST and PST. I work from a dedicated home office with reliable fiber internet, backup power, and equipment to ensure uninterrupted productivity.
I am looking for a long-term opportunity where I can become a dependable member of your team. I take ownership of my work, communicate proactively, meet deadlines consistently, and treat every customer interaction as an opportunity to strengthen your brand.
