Since 2010, I've been working with BPO industry as customer service and sales specialist, majority with Apple under iTunes and Apple Online Store. During those times, I've been trained and specialized to provide excellent customer service through phone, email, and chat.
In addition to that, I have an experience with dropshipping / e-commerce services.
With the years I've worked, I have already interacted with different kinds of customers and have managed to effectively work with them.