With over 3 years of experience in customer support, I have worked extensively in arbitration for both Philippine and UK-based e-commerce accounts, as well as serving as a Data and Case Analyst for Digital AI Support. My background has strengthened my problem-solving abilities, analytical thinking, and customer relations expertise. To expand my professional capabilities, I transitioned into the logistics industry by completing formal training in US Freight Brokerage and Truck Dispatching.
I am knowledgeable in CRM tools used to streamline customer service processes and improve operational efficiency. My skill set includes excellent customer service and communication abilities, Freight VA support, Track & Trace workflow management, broker and dispatcher assistance, carrier and driver follow-ups, status updates and reporting, as well as POD and documentation handling. I am highly organized, detail-oriented, and capable of managing multiple tasks in fast-paced environments.
Driven by efficiency, my mission in the freight industries is to keep trucks loaded, minimize deadhead miles, and prevent TONU occurrences through strategic load planning, attention to detail, and proactive coordination. I am committed to supporting smooth logistics operations while delivering reliable and professional service.
If you are looking for a dedicated VA with a sense of ownership, which will treat your business as his own, I would love to connect. Lets talk about how I can support your goals!
