I’ve worked in the BPO industry for over 7 years and transitioned into an administrative support role for the past 3 years. I’m currently looking for long-term opportunities where I can contribute my skills in customer service, admin coordination, and team support.
Work History:
Restotek AU
Remote – Admin Assistant (Property Restoration Support)
March 2023 – Present
• Support a NSW-based restoration team by coordinating with building managers, clients, and technicians
• Manage a shared team inbox, dispatch jobs, and track field updates
• Prepare service quotes, job reports, and SOWs for insurance purposes
• Log equipment usage and update job progress using internal tracking systems
• Process invoices and assist with basic reporting and documentation
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The Point Guard Academy
Freelance – Photo Editor / Watermarking Specialist
2021 – 2022
• Edited and watermarked high-volume basketball camp photos for online publication
• Maintained consistency across batches and met turnaround deadlines
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Sutherland Global Services
Senior Associate – Creator Support, Tier 3 (Escalations)
November 2020 – August 2023
• Provided escalation-level support for artists and content creators on a major global platform
• Handled complex technical and policy-related cases with high attention to detail
• Collaborated with internal teams to resolve ongoing account issues
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Customer Experience Specialist
April 2019 – October 2019
• Delivered real-time chat and email support to both clients and freelancers on the platform
• Assisted with disputes, account issues, and service walkthroughs
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Convergys (Google Express Account)
Customer Service Representative – Chat & Email Support
February 2018 – March 2019
• Handled support for Google Express users across the U.S. via chat and email
• Resolved order, tracking, and account concerns in a timely manner
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iConcept Contact Solutions (BPO)
Avatar Support – Breast Cancer Outreach Foundation
March 2017 – December 2017
• Provided avatar-based support for U.S. charitable outreach
• Maintained a compassionate and professional tone throughout call
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SPI-CRM
Customer Service Representative
September 2016 – February 2017
• Phone support for 1-800-Flowers customers (orders, shipping, product issues)
• Chat and email support for Harry & David gift orders and delivery coordination
