I earned my Bachelor of Arts in English from the University of Cebu in 2006 and began my career as a Customer Service Representative at Sykes, where I supported clients through phone, email, and chat channels.
In 2014, I joined Teletech Cebu and was promoted to Team Leader for an Australian-based telecommunications company. I managed daily operations, guided a team of agents, and consistently ensured that KPIs were achieved.
Seeking further growth, I transitioned back to Sykes as a Trainer, where I developed training materials, facilitated sessions, and strengthened my skills in instructional delivery and stakeholder engagement.
In 2021, the pandemic opened opportunities for remote work, and I began freelancing through Upwork. I was hired by Wonolo as an Email Support Specialist and, within a year, promoted to Associate Trainer. In this role, I conducted refresher courses for tenured agents and subject-matter experts, further enhancing my expertise in training and operations.
In December 2023, I joined -----------, a U.S.-based company assisting seniors in finding housing, as a Phone Sales Representative. I provided compassionate support to clients while helping them explore housing options.
Throughout my career, I have demonstrated adaptability, leadership, and a commitment to excellence. My journey reflects resilience and continuous growth, with proven success in customer service, team leadership, training, and sales across both corporate and remote work environments.
