Seasoned BPO professional with 19 years of global experience specializing in Order-to-Cash (O2C) and Accounts Receivable (AR) management. Proven track record of optimizing cash flow, resolving complex billing disputes, and consistently exceeding strict KPIs in fast-paced environments. Adept at driving interdepartmental collaboration to streamline cash application, process timely refunds, and deliver actionable data analysis.
Core Expertise:
AR & O2C Management: Cash Application, Collections, Bank/AR Reconciliations, and Refund Processing.
Dispute & Escalation Resolution: Payment negotiation, discrepancy resolution, and high-level escalation management.
Operations & Analytics: Data research, gathering, analysis and reporting, month-end review and reporting, cross-functional coordination, and ad-hoc team support.
