I've been working in customer support for over 15 years, and it's something I genuinely enjoy helping people solve problems and making sure they feel heard and taken care of.
Right now I'm a Support Chat Specialist at ShiftCare, an Australian cloud-based care management platform. Day to day I handle live chat support, troubleshoot account and billing issues, process payments through Xero, and manage cases using Intercom. It's a fast-paced role and I've learned a lot working with Australian clients in a SaaS environment.
Before ShiftCare, I spent 9 years as a Team Leader at TPG Telecom on the Internode account also Australian facing. I led a team of customer service reps, handled escalations, ran coaching sessions, managed KPIs, and helped oversee the full transition of Internode's support operations from Adelaide to Manila. That was a big project and one I'm really proud of.
Earlier in my career I worked at Concentrix handling healthcare claims and benefits, and at Sykes Asia doing telco support so I've had good exposure across different industries and customer types.
Tools I use regularly: Intercom, Xero, Google Workspace, Microsoft Office, Slack, Zoom, and AI tools like Claude and ChatGPT.
I'm currently looking for remote roles in customer support, team leadership, virtual assistance, or admin coordination ideally with Australian, US, or UK-based clients. I'm available immediately and have a reliable home office setup with fast internet.
If my background sounds like a good fit for what you need, I'd love to hear from you!
