A seasoned professional with 7 years of experience in the dynamic world of Business Process Outsourcing (BPO).
My journey began with a role in customer service at Prepaid Netspend Card, where I dedicated 1 year and 8 months to providing top-notch service and enhancing customer satisfaction.
Transitioning to American Express, I spent a year as a Fraud Specialist, sharpening my skills in fraud detection and prevention, contributing to the security and integrity of financial transactions.
For the past 5 years, I have been thriving as a Team Leader/Supervisor at Airbnb, where I have been instrumental in driving team performance, providing coaching and guidance, and actively participating in recruitment processes. My leadership style emphasizes collaboration, growth, and achieving operational excellence.
My diverse experience across customer service, fraud prevention, and leadership roles has equipped me with a comprehensive skill set to navigate the complexities of the BPO industry effectively. I am passionate about delivering exceptional results, fostering team success, and continuously striving for excellence in all endeavors.
I look forward to leveraging my expertise and contributing to new challenges and opportunities in the ever-evolving landscape of Virtual Assistants. Let's connect and explore how we can collaborate for mutual growth and success.
Tools Used :
Google Calendar, Google Sheets, Gmail, Airbnb both app and website, Slack, Teams, Microsoft excel, outlook, ChatGPT.
Verified
