I have over 10 years of professional experience in customer service, Amazon seller support, and e-commerce operations.
I began my career at Concentrix, where I spent 7 years progressing from a Customer Service Associate to a Point of Contact (POC) and later a Subject Matter Expert (SME). During this time, I developed strong expertise in customer service, email and chat support, case resolution, team support, and process improvement.
I then worked for 3 years at Getida as an Amazon Case Manager, specializing in Amazon FBA reimbursements. I managed complex seller cases involving lost and damaged inventory, overcharged fees, inbound shipment discrepancies, and reimbursement claims. This role strengthened my analytical thinking, attention to detail, and ability to resolve complex Amazon-related issues.
Most recently, I worked at HireMango as an Amazon Case Specialist, supporting Amazon sellers with a wide range of Seller Central tasks. My responsibilities included creating and managing support cases, resolving listing and catalog issues, fixing suppressed ASINs, updating product variations and attributes, handling Brand Registry-related concerns, preparing Plans of Action (POAs), and assisting with inventory and account-related issues. I also created and maintained SOPs to improve team efficiency and ensure consistent workflows.
In addition to my Amazon experience, I have completed professional training in Social Media Management, earning certifications in Copywriting, Basic Graphics Editing, Basic Video Editing, and Social Media Management. These skills allow me to create engaging content while understanding the operational side of running an online business.
I am a reliable, detail-oriented, and fast learner who thrives in remote work environments. I take pride in delivering excellent customer service, solving problems efficiently, and helping businesses grow. Whether it's Amazon Seller Support, customer service, virtual assistance, case management, or social media support, I am committed to providing high-quality work and exceeding expectations.
