As an accomplished Operations Manager in the credit repair and funding industry, I bring extensive experience in dispute resolution, billing, collections, and end-to-end operational management. I began my career as a Dispute Specialist and advanced through roles including Dispute Manager, Executive Assistant, and HR Manager, building a strong foundation in both client operations and internal business functions.
Throughout my career, I have developed and implemented KPIs, streamlined workflows, and created scalable SOPs that improved team performance, accountability, and operational efficiency. I am highly skilled in managing complex payroll systems, tracking daily time records, and optimizing billing and collections processes to strengthen cash flow and financial accuracy.
In addition to operations, I focus heavily on strategic planning, performance coaching, and process optimization to ensure teams consistently meet and exceed targets. My ability to build structure, improve systems, and drive measurable results allows me to enhance both productivity and overall business performance.
I am confident that my experience in operations leadership, system development, and results-driven execution makes me a strong fit for an Operations Manager role, where I can contribute to efficiency, scalability, and long-term organizational success.
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