Network Operations and Systems Integration Specialist5+ Years of Experience in Network Surveillance, Systems Upgrade, Feature Activation, Fault Management, and Customer Support for major telecom projects across the -----------pines.
Core Skills and Responsibilities:Network Surveillance & Fault Management:
Handled day-to-day monitoring of Access, and Passive Networks using EMS/NMS systems.
Conducted first-level diagnostics, alarm analysis, and fault isolation before escalating i----------- to field teams.
Proactively engaged in active fault management, ensuring minimal downtime and fast service recovery.
Supported second-level escalation routines and coordinated with regional technical support centers and third-party vendors.
Configuration Management & Change Implementation:
Executed software/hardware configurations and database updates for network elements.
Managed change requests, ensuring smooth implementation with minimal customer service disruption.
Performed configuration support during Software Upgrades, Feature Activations, and Technology Expansions.
Network Performance Reporting:
Generated and analyzed core network and RAN performance reports.
Contributed to KPI improvement initiatives by identifying performance trends and bottlenecks.
Training & Leadership:
Trained subcontractors on Huawei's Standard Operating Procedures (SOP) for Globe Telecom projects.
Developed training materials and conducted onboarding sessions for new subcontractors and field technicians.
Customer Relationship Management:
Worked closely with Research and Development (R&D) teams and customers (Globe and Smart) during major software upgrade projects.
Actively coordinated with clients for system acceptance, issue resolution, and new feature deployment.
Systems Integration & Acceptance:
Led integration, testing, and acceptance activities for new radio equipment and network expansions.
Ensured full customer satisfaction by pushing for fast fault clearance, documentation readiness, and smooth handovers.
Tools & Technologies:
EMS/NMS platforms, fault ticketing systems, network KPI monitoring tools, Huawei Radio Equipment, configuration management systems.
Key Projects and Contributions:1. Project Lumba (2020–2021)Modernized radio equipment to the latest standards in the Visayas and Mindanao regions.
Successfully transferred carrier operations from Nokia to Huawei vendor systems.
Responsible for system integration, network element acceptance, and active fault monitoring during modernization.
2. Project Software Upgrade (Annual Project for Globe & Smart)Led the network-wide upgrade of base station software to improve system security, performance, and feature enablement.
Acted as a bridge between R&D personnel and customers, ensuring real-time fault management and active service monitoring during the upgrade process.
3. Project Expansion / Orion / Genesis (2021–Present)Expanded technologies in existing base stations based on customer requests.
Performed end-to-end system integration, acceptance testing, and active fault clearance pushing.
Maintained a key role in facilitating inter-department coordination for network health maintenance and technology deployment.
4. Pass ID Trainer – Globe ProjectDelivered comprehensive training to Globe Telecom subcontractors on Huawei SOPs, site entry protocols, and project overviews.
Played an instrumental role in standardizing installation and operations procedures for multiple subcontractor teams.
5. Project 324M – 3G to 4G Re-farming InitiativeLed modernization activities to re-farm 3G frequencies into 4G bands and replace outdated equipment.
Ensured compliance with industry standards and collaborated closely with customers for seamless migration and equipment acceptance.
Highlights & Achievements:Successfully supported nationwide software upgrades without major service interruptions across multiple years.
Trained over 100 subcontractor personnel, contributing to faster and more efficient project rollouts.
Increased user-perceived network performance through successful activation of multiple new features in Smart's network.
Reduced fault clearance times by coordinating proactive customer escalations and internal troubleshooting sessions.
Recognized for strong teamwork, technical troubleshooting ability, and dedication to customer satisfaction.
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