A BPO professional with thirteen years of solid experience in various industries; Customer Service, Technical Support, and Financial service. I'd be delighted to help and be a part of your expanding company. I'm an eager learner and take all my mistakes in stride, I see every experience as a step towards being a better contributor to your business.
I have a demonstrated ability to multi-task & prioritize with ease, organizational, communication, and interpersonal skills & time management skills necessary to serve as a virtual administrative assistant.
ACHIEVEMENT & RECOGNITION
* Awarded as Top CSR for 2018
* ROC ( Regional Operating Center) Star for 2014
The list of services I provide are:
- Phone and Email Customer Service Support
- Data entry
- Calendar management
- Administrative support
- Email Handling
- Basic Graphic Design
- Updating Records (Microsoft Word, Excel, Google Docs & Spreadsheets)
- Publish Listings in Bright MLS
- Update and organize clients' Google Drive – Create Tracker for Listing, account information, and Purchase Transactions
- Coordinate with Listing Agents, Buying Agents, Escrow, Company, Lender, Concierge, HOA contacts, Photographer, Home Warranty, and others.
- Manage CRM (Skyslope/ KVcore/BRO/Vortex) –
- Manual input Leads, Add & Launch Action Plans
- Manage tools log-in accounts Zipforms, Docusign, Skyslope, Bright MLS, Zoom, Grasshopper, By Referral Only, and others
To serve and provide quality service is my TOP priority as we grow together
