Hi, I'm Jen — a Customer Service and Virtual Assistant professional with 20+ years of experience across e-commerce, dental and health insurance, telecommunications, and home and auto insurance.
I spent 13 years at a major BPO, where I was promoted from Customer Service Representative to Subject Matter Expert and Technical Support Lead. I handled training, escalations, and multiple accounts. I then transitioned to fully remote VA work and have been serving US-based clients since 2019.
What I specialize in:<8efe80624d780eba0c6493ec45140364>Email, live chat, and phone support (inbound and outbound)
Dental insurance verification, claims processing, and eligibility checks (MetLife Dental, nearly 3 years, HIPAA-compliant)
E-commerce customer support: Shopify order management, returns, refunds, exchanges, tracking, and fulfillment
Social media management: responding to messages and comments on Facebook, Instagram, and TikTok
Appointment setting and outbound calling for home and auto insurance clients
Administrative and back-office support
Tools and Platforms I work with:
Customer Support and E-Commerce: Zendesk, Gorgias, Shopify, ShipHero, Returnly, Loop, Yotpo, Ordergroove, Brandbastion, CallRail
Productivity and Communication: -----------, Hubstaff, Time Doctor, Call Tools, Slack, Google Workspace, Microsoft Office
I work independently, manage my time well, and consistently deliver high-quality results with minimal supervision. I am reliable, detail-oriented, and committed to providing excellent customer experiences.
Let's work together — I'd love to be a long-term part of your team!
