I am a versatile and highly skilled professional with extensive experience in various roles across digital marketing, executive assistance, customer service, administration, data entry, and recruitment. With a strong focus on delivering results and fostering seamless communication, I help clients achieve their business goals efficiently and effectively. Below is an overview of my key competencies:
Digital Marketing:
Proficient in creating email marketing automation via Keap/Infusionsoft, optimizing customer journeys.
Expertise in designing and managing various funnels using ClickFunnels (sales, webinar, launch, membership).
Skilled in integrating deadline funnels with emails and funnels for countdown-based marketing strategies.
Capable of editing eye-catching designs via Canva for social media tiles, banners, worksheets, posters, and more.
Video editing using WeVideo to create engaging content.
Basic WordPress updates and modifications for content management.
Skilled in event creation and management, along with appointment booking and calendar moderation.
Managing CRM tools like Hubspot and performing social media moderation, particularly Facebook management.
Project management expertise using tools like Trello, -----------, and Basecamp.
Client communication via email, chat, and video conferencing tools (Zoom, Skype, Google Meet).
Handling email inboxes, customer service, and payment processing through PayPal and Stripe.
Executive Virtual Assistant:
Expertise in managing client communication through email, chat, and Zoo-----------etings.
Experienced in handling customer service inboxes and payment processing (PayPal, Stripe).
Strong organizational skills in documentation, filing, and preparing reports, presentations, invoices, contracts, and agreements.
Proficient in CRM management (Zoho, Asana) and LinkedIn marketing.
Skilled in managing social media accounts and supporting clients with all administrative needs.
Customer Service Representative:
Managed customer inquiries regarding billing, payments, phone plans, and upgrades.
Resolve customer concerns efficiently, ensuring satisfaction before call termination.
Handle difficult or toxic customer interactions by deescalating and providing viable solutions.
Administrative Staff:
Extensive experience with preparing reports (petty cash, DTR, meeting reports) and handling telephone communications.
Managed client and supplier relations through calls and meetings.
Responsible for ISO internal auditing, managing exhibition preparations, quotations, purchase orders, invoices, and delivery receipts.
Proficient in organizing office processes and supporting sales teams with client follow-ups.
Senior Data Entry Officer:
In-depth knowledge of systems used by Sun Hotels/Webbeds for contract loading, analysis, and data entry.
Communicated directly with contractors and clients, ensuring contract details are loaded accurately and on time.
Adjusted data according to cultural and legal preferences of different contractors while avoiding errors that could lead to financial loss.
Recruitment Officer:
Trained applicants to familiarize them with tools required for their job roles.
Assisted in the hiring process, including tests, interviews, and onboarding procedures.
Handled the preparation of contracts and job offers for new hires.
I am dedicated to providing high-quality service, ensuring projects are completed on time, and meeting clients' expectations. My ability to multitask, manage diverse tasks, and communicate effectively allows me to deliver results consistently in fast-paced environments. Let’s connect and see how I can help you achieve your business objectives.
