Hi, I'm a Customer Support and Operations Supervisor with over 12 years of experience in the BPO industry, including 6 years as a team leader managing high-performing support teams.
I specialized in helping business improve their customer service operations, team performance, and over all customer experience.
In my previous role, I:
- Manage teams of 10-20 agents handling high-volume customer interactions
- Improved team KPI such as CSAT, Sales, AHT, and quality scores
- Coached and develop agents to consistently meet and exceed targets
- Handled escalations and resolved complex customer issues
- Create reports and tracked performance to drive continuous improvement
I am reliable, proactive, and result-driven. I don't just mange tasks, I help improve your operations.
Let's work together to build a strong and efficient support team for your business.
Verified