I am a dedicated Customer Support Specialist with over 5 years of experience providing phone and email support in logistics, hospitality, and retail. My background includes assisting customers with shipment tracking, hotel reservations, order management, and resolving inquiries while delivering excellent customer service.
In my role with UPS Logistics, I coordinated with customers and shippers, tracked shipments, handled email correspondence, maintained accurate records, and performed administrative and data entry tasks. I also gained experience supporting seasonal hotel booking and e-commerce accounts, helping customers with reservations, orders, and account concerns.
I have completed Freight Dispatcher Training through Freight Courses 101 and am familiar with DAT Load Board, TruckStop, Ascend TMS, Google Workspace, Google Sheets, Microsoft Excel, and Google Calendar.
I am detail-oriented, dependable, quick to learn new systems, and committed to providing professional support that helps businesses operate efficiently. I am seeking a long-term opportunity where I can contribute, grow, and become a valuable member of your team.