I am a highly skilled Credit Repair Specialist with a strong emphasis on customer service. I excel at reviewing credit reports, identifying discrepancies, and developing personalized dispute strategies to improve clients' credit scores. With a keen attention to detail, I create precise and effective dispute letters while maintaining clear and professional communication with clients. My goal is to provide exceptional support and deliver results that help clients achieve their financial goals.

Credit Repair Specialist

I'm Bianca Joy Gozon, a results-driven Virtual Assistant with over 9 years of experience in customer service, sales support, appointment setting, cold calling, lead generation, and risk analysis. I have worked with clients in the US and Australia across industries including real estate, garage door services, solar, home and auto warranty, and merchant services.

I specialize in generating qualified leads, booking appointments, managing CRM systems, following up with prospects, and providing exceptional customer support through phone, email, chat, and social media. I am confident handling high-volume outbound calls, nurturing leads, and maintaining accurate records while consistently meeting KPIs.

My expertise includes:
• Real Estate Virtual Assistant (Cold Calling & Disposition)
• Appointment Setting & Lead Generation
• Cold Calling (Real Estate, Solar, Garage Door, Home & Auto Warranty, Merchant Services)
• LinkedIn, Facebook & Instagram Outreach
• Customer Service (Phone, Email & Chat)
• Risk Analysis, Fraud Investigation & Chargeback Support
• CRM Management (GoHighLevel, Podio, HubSpot, Salesforce, ReadyMode & Vicidial)
• Calendar Management & Administrative Support
• Data Entry, Reporting & Google Workspace

I am reliable, detail-oriented, a fast learner, and able to work independently with minimal supervision. I take pride in building strong client relationships, staying organized, and delivering quality work that helps businesses grow.

If you're looking for someone who is proactive, dependable, and committed to producing results, I'd love the opportunity to be part of your team.

Experienced as an accounting officer, specifically as an accounts payable staff. Currently employed as a bank staff under credit department as a credit analyst. My main responsibilities include conducting credit investigation for clients applying for loans, do background checking including credit worthiness through different credit bureaus. In addition, I am also a team lead in preparing monthly credit reports. With this being said, I have extensive knowledge in using Microsoft excel including formulating, reading formulas, VLookUp, Pivot, etc.

I help businesses keep customers happy, resolve issues efficiently, and protect revenue from disputes and fraud. Whether it's handling customer inquiries, investigating chargebacks, managing support tickets, or keeping records organized, I focus on delivering accurate solutions and a positive customer experience.

What I can help with:
- Live Chat, Email, and Ticket Support
- Customer Escalation Handling
- Order Tracking and Customer Updates
- Refunds, Returns, and Payment Concerns
- Chargeback and Dispute Management
- Fraud Investigation and Prevention
- Zendesk Ticket Management
- Data Entry and Documentation
- Spreadsheet Management
- Shopify Store Support

I am detail-oriented, adaptable, and comfortable working independently while managing multiple priorities. My goal is to help businesses improve customer satisfaction, reduce losses, and maintain efficient day-to-day operations.

Conducts in-depth analysis of financial statements for both private and public companies, with a specialized focus on UK real estate financing sector, to generate borrower credit ratings and assess overall creditworthiness.

Conducts detailed D&O risk analysis to support global Financial Lines underwriters for decision making: - Company operations (strategies including ESG efforts, market and industry trends and challenges, concentration of risks in terms of customers and suppliers, and recent and upcoming regulations that may significantly impact the business)- Financial statements to assess profitability, liquidity, and solvency.- Stock trends and performance benchmarking against market index and peers with an in depth discussion regarding notable stock price movements and significant trading volume.- Involvement in legal actions or regulatory proceedings that may result to claims.- Corporate governance that covers Board and Management profiles and recent appointments and resignation or retirement.

Provides up to date prices of portfolios for hedge funds - generates reports?and submit it to the fund accounting team for further analysis.

Tracks and analyzes daily M&A transactions to verify data accuracy in the M&A database based on League Table criteria and performs daily critical analysis of M&A transactions, ensuring accuracy and timeliness.

Experienced professional in Risk Compliance- KYC/KYB, Social Media Management, and Executive Assistance, skilled in Canva-driven content, streamlined operations, and advanced compliance expertise, delivering confident results across global contexts.

Detail-oriented Finance graduate with a strong foundation in financial analysis, accounting, and data management. Experienced in handling financial data, preparing reports, and using tools such as Excel and Google Sheets. Highly organized, analytical, and adaptable, with a strong commitment to accuracy and continuous learning.

Hello! I am a detail-oriented Dispute Support Specialist with 6 months of experience assisting with credit dispute processing and case documentation. I specialize in reviewing credit reports, identifying inaccuracies, and supporting dispute resolution using major credit bureau systems.

I am proficient in using TransUnion, Equifax, and Experian for dispute investigations and have strong skills in case documentation, data entry, and customer support. I take pride in my attention to detail, reliability, and ability to follow procedures accurately to ensure efficient resolution of disputes.

I am seeking long-term remote opportunities where I can contribute my skills in credit dispute handling, customer support, and administrative assistance, while continuously learning and growing professionally.

Skills

Credit Dispute Processing

Credit Report Review

Case Documentation & Record Management

Transaction Investigation

Customer Support & Email Communication

Data Entry & Administrative Support

Attention to Detail

Problem Solving & Process Compliance

Tools & Platforms

TransUnion

Equifax

Experian

Work Experience

Dispute Support Specialist – 6 Months
Remote / Credit Dispute Operations
2024 – 2025

Responsibilities:

Reviewed and processed credit dispute cases.

Analyzed credit reports for inaccuracies or questionable entries.

Collected and organized supporting documentation for disputes.

Maintained accurate case records and documentation.

Assisted in submitting disputes through TransUnion, Equifax, and Experian.

Ensured compliance with company procedures during dispute handling.

Supported efficient case tracking and reporting.

Availability

Open to full-time or part-time remote work

Flexible schedule and highly reliable

I'm an insurance account representative with hands-on experience both in Commercial lines and Personal lines. I work with COI, New Policy , Renewal Policy, endorsement in a different policy like General liability , Umbrella and Auto. Using AMS 360 and Outlook.

I am a Chargeback and Dispute Specialist with over 3 years of experience in financial operations, focusing on dispute investigation, fraud analysis, and transaction review.

I have handled over 7,600 dispute cases with a 75% win rate by aligning evidence with correct dispute reason codes and building structured representment to defend merchant revenue.

My experience includes handling high volume disputes such as unauthorized transactions, duplicate charges, and service related claims. I gather and structure strong supporting evidence, analyze transaction data, and align findings with dispute reason codes to build compelling representment cases.

I am detail oriented, organized, and able to meet strict deadlines. I am confident in helping businesses reduce chargebacks, improve win rates, and protect revenue.

I am comfortable handling disputes end to end, meeting strict deadlines, and working independently in high volume environments. My background from the issuer side gives me a strong understanding of how disputes are evaluated, allowing me to build more effective merchant defense strategies

Detail-oriented and dependable professional with experience in administrative support, data encoding, document management, and client coordination. Skilled in handling emails, calendars, and records while ensuring accuracy, confidentiality, and timely completion of tasks. Proficient in preparing and organizing documents, maintaining databases, conducting research, and managing digital files. Experienced in using Microsoft Office, Google Workspace, SAP, and Canva to support daily operations. Known for strong communication, organization, and time-management abilities developed through both internship and leadership roles. Committed to providing efficient, reliable support and contributing to smooth and well-organized workflows in any administrative or virtual assistant setting.

I’m an IT Customer Support Specialist with 7 years of experience providing technical support, troubleshooting, and daily IT assistance through phone and remote support. I’m experienced in handling customer concerns, resolving technical issues, and supporting fast-paced operations with professionalism and clear communication.

I’m also a video editor and content creator experienced in creating reels, social media content, and travel vlogs with a creative and detail-oriented approach.

Reliable, easy to work with, and committed to delivering quality work and excellent customer experience.

A professional with 6 years of solid experience in reputational due diligence, data gathering and researching. Proven ability to meet deadlines, improve efficiency, curate information, and use AI tools. Recognized for being adaptable and having a keen eye to detail.

I am a versatile professional with a decade of experience spanning Fraud Analysis, Customer Escalations, and Administrative Support in high-pressure international environments.My background is built on a "Jack of all trades" philosophy, meaning I am as comfortable investigating complex financial settlement issues as I am managing executive calendars or assisting sales teams with quotations.
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In my recent roles at Western Union and VXI, I have specialized in resolving the toughest customer cases, managing direct-to-bank transaction concerns, and ensuring 100% compliance with risk protocols.I bring a global perspective from my years working in Dubai, which has honed my ability to collaborate with multicultural teams and Regional Operation Managers (ROM) to keep business running smoothly.
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Whether you need a detail-oriented analyst to protect your bottom line or a proactive assistant to streamline your operations, I offer a blend of technical proficiency in CRM, ticketing platforms, and MS Office with a tireless commitment to accuracy