-Customer Service Representative (SME)
-B2B Outbound Calls
-Market Researcher
-Project Management

I am an experienced Virtual Assistant with a strong background in hospitality, property management, and customer service, including hands-on experience aligned with Marriott International standards.

With over 4 years of remote work experience, I specialize in managing Airbnb listings, guest communication, reservations, and daily operations. I have extensive knowledge of handling inquiries, resolving guest concerns, coordinating housekeeping, and ensuring a seamless guest experience from booking to check-out.

My experience in operations has trained me to be detail-oriented, proactive, and service-driven. I am confident in using tools such as property management systems, CRM platforms, and communication tools to keep operations efficient and organized. I am committed to delivering excellent service, maintaining high standards, and helping property owners and businesses maximize their efficiency and guest satisfaction

With over a decade of experience in customer service and technical support, I have built a strong career across diverse industries including banking, travel, food delivery, consumer technology, and digital events. I began my career as a Customer Care Representative at The Results, Inc., handling money transfer transactions, customer enrollment, and fraud concerns. I then expanded into travel services at WNS Global Services, assisting clients with reservations and online bookings.

At TaskUs and later Conduent, I provided live chat support, resolving customer issues ranging from food delivery concerns to troubleshooting software and hardware problems. In Microsourcing, I advanced from Digital Support Associate to Tier 2 Support, managing technical inquiries, resolving escalations, and supporting digital event platforms. My work involves issue triage, client communication, and collaboration with operations teams to ensure seamless event delivery.

Across all roles, I have demonstrated strengths in problem-solving, multitasking, and customer relations. My background highlights adaptability, technical troubleshooting, and effective communication—qualities that make me well-suited for roles requiring both customer service expertise and technical support skills.

Reliable and results-driven Customer Support Specialist and Administrative Associate with over 5 years of experience in delivering high-quality service across chat, email, voice, and SMS platforms. Proven ability to multitask in fast-paced environments, resolve issues effectively, and support team onboarding and training. Currently expanding expertise in procurement and coordination, with a strong foundation in communication and critical thinking.

I am an Ecommerce Virtual Assistant with experience in administrative support, customer communication, documentation, data entry and spreadsheet management.

Experienced with Shopify product listing, ecommerce workflows, customer support, Freshdesk, Google Workspace, order processing, and ecommerce operations.

My previous work experience includes handling communication, documentation, reporting, and administrative tasks in fast-paced office and government environments. These experiences helped me develop strong organizational skills, attention to detail, professionalism, and the ability to work efficiently under pressure.

I am most comfortable with non-voice tasks such as product listing, chat support, email support, and administrative work, but I can also handle light calls when needed.

I am eager to continue learning, grow professionally, and provide reliable support to ecommerce businesses and teams.

I’m a Customer Support Specialist and Virtual Assistant with 10+ years of experience helping businesses deliver exceptional customer service across email, live chat, and phone support. I have worked with customers in the US and Australia, handling everything from billing and technical issues to order management and customer retention.

I specialize in resolving complex customer concerns, reducing ticket backlogs, improving response times, and creating efficient support processes that help businesses scale.

I have supported high-volume environments where accuracy, speed, and consistency are critical.

Core Expertise & Skills:
• Customer Support (Email, Live Chat & Phone)
• Zendesk, Freshdesk, GoHighLevel (GHL), Gmail & Google Workspace
• Billing, Invoicing & Payment Support (Stripe, PayPal, Braintree)
• CRM & Data Management (Airtable, BookingKoala, GHL)
• Shopify Order Management, Refunds & Subscription Support
• Technical Troubleshooting & Issue Resolution
• SOP Documentation & Process Improvement
• Customer Retention & Escalation Handling

Why hire me:
• 10+ years of BPO experience in customer service and operations
• Experience supporting high-volume US and Australian customers
• Strong problem-solving and critical thinking skills
• Detail-oriented with excellent written and verbal communication
• Able to work independently with minimal supervision
• Fast learner who quickly adapts to new tools and processes
• Committed to delivering professional, empathetic, and customer-focused support

Whether you need someone to manage your inbox, resolve customer issues, process orders, handle billing concerns, or improve your support operations, I'm ready to become a dependable member of your team and help deliver an outstanding customer experience.

I am good at what i do, and that is interacting and communicating with people seamlessly.

Highly motivated and organized professional with over 8 years of experience in customer service, client relations, administration, project coordination, accounting support, and property management across Singapore, the Philippines, and the United Arab Emirates.

???? Your All-in-One Virtual Assistant | Social Media Manager | Customer Support Pro ????Hey there! ???? I’m -----------, your go-to Virtual Assistant, Social Media Manager, and Customer Support Specialist. I help businesses and entrepreneurs stay organized, grow their online presence, and keep customers happy—so you can focus on what you do best.? Social Media Magic – From crafting engaging content to managing accounts and boosting engagement, I help your brand shine online.
? Effortless Virtual Assistance – Email management, scheduling, data entry, and everything in between. Consider it handled!
? Customer Support Superstar – Quick responses, friendly service, and problem-solving to keep your customers coming back.???? Need a reliable helping hand? Let’s chat! ????

I'm a Political Science graduate with 1 year and 6 months experience as VA and over 3 years in administrative and accounting support. In my most recent role as a Folio Specialist, I managed the collection of hotel accommodations receipts through phone calls or by email, coordinated with partner hotels and ensured data accuracy. I'm highly organized, detail oriented, and comfortable with multitasking, which I believe are key skills for an admin staff role. I'm now looking to grow in a more general and administrative position where I can apply my strengths and contribute to the team.

Experienced Application Support professional with 13+ years in the field. Achieved 99% uptime for critical applications resulting in improved business operations. Seeking a challenging role as a System Administrator/Technical Support Engineer in the IT/Computers - Hardware & Networking department.

I’ve handled E-commerce account. During my stay in my previous company, I was able to meet all of the quality scores for daily, weekly, and monthly reports, and was awarded by our internal client as the best creative responses. I learned to hone my multi-tasking and time-management skills, value patience, and above all, being a team player.

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Hi, I'm Delina Cabunag from the Philippines. Your customers see the storefront, but your business runs on everything happening behind the scenes. I've dedicated my time to learning the systems and workflows that keep eCommerce operations running efficiently. My goal is to provide dependable support that keeps your store organized, your customers well-served, and your daily operations running smoothly—so you can focus on growing your business with confidence.

Skilled in Customer Service and Research Support, with strong communication and problem-solving abilities. I am dedicated, detail-oriented, and eager to work with you.

Before you leave my profile, give me a minute to change your mind.

I'm an Information Technology graduate from the University of St. La Salle with experience in technical support and software testing for a SaaS platform. My role involved helping customers troubleshoot issues, handling support tickets, testing new features before release, documenting bugs, and working closely with developers to resolve them.

Core Skills:

Technical Support:
SaaS Support
Technical Troubleshooting
Zendesk | Freshdesk
VoIP | Ticket Handling
Computer Network Configuration

Software Testing:
End-to-End (E2E) Testing
Manual QA Testing
Postman

Virtual Assistance & Administrative Support:
Google Workspace | Microsoft 365
Notion | ClickUp | Hubspot
Canva
ABBYY | LastPass
Data Entry

Web & Mobile Development
HTML | JavaScript | Tailwind CSS
Flutter | Dart
PHP | MySQL

Currently Learning
----------- | Workflow Automation