MS Excel, PowerPoint, Word
Microsoft Office Skills
Time Management
Email Management
Attention to Detail
Communication
Critical Thinking Skills
Decision Making
Problem Solving
Social Media Moderation
Customer Service
E-commerce Expert

I’m an experienced e-commerce specialist with over 5 years supporting Shopify stores, helping businesses deliver fast, professional, and reliable customer service.

My expertise includes:

• Customer email & ticket support
• Order fulfillment and tracking
• Refunds, returns, and exchanges
• Disputes and chargebacks
• Subscription management
• Data entry and product updates

I’m known for being reliable, detail-oriented, and easy to work with. I handle high-volume workloads calmly while keeping communication clear and professional.

If you’re looking for someone who can support your customers and keep operations running smoothly with minimal supervision, I’m ready to help.

Dedicated Customer Service Representative and Virtual Assistant with over 3 years of experience providing phone, chat, and email support in fast-paced environments. Skilled in customer communication, order management, problem-solving, and administrative support while maintaining professionalism and attention to detail.

I am a Customer Service and Administrative Support professional who helps businesses stay organized, responsive, and efficient.I have experience handling customer inquiries, administrative tasks, and daily support operations using tools like Microsoft Office, Gmail, HelpScout, Slack, Zoom, Microsoft Teams, and GoTo.I'm comfortable assisting customers via email and chat, managing internal communication, organizing documents, and supporting team workflows. I'm detail-oriented, reliable, and easy to work with-someone you can trust to handle tasks with minimal supervision.If you're looking for a dependable support person who communicates clearly and gets things done on time, l'd be happy to help.

Customer Support Representative | 5+ Years CSR Experience | Phone, Email, CRM | Available Immediately

Hello! My name is Aleck Paul Bercasio, and I am a Customer Support Representative with over 5 years of experience in the call center and remote support industry.

I have worked with customers from the United States and Canada, helping them resolve issues through phone, email, and CRM systems. My focus is always to provide clear solutions, maintain a positive customer experience, and represent the company professionally.

I am comfortable working night shifts, remote environments, and fast-paced support teams. I am also known for being reliable, patient, and easy to work with.

My goal is simple: help customers, solve problems quickly, and support the growth of the company I work with.

What I Can Help You With

Customer Support (Phone, Email, Chat)
Inbound and Outbound Calls
Order Processing and Refunds
Customer Account Updates
Appointment Setting
Lead Generation and Follow-ups
CRM Data Entry and Documentation
Administrative Support

Salesforce
RingCentral
HelpScout
Slack
Mailchimp
ClickUp
Zoho
WordPress
Notion
Recurly
SemRush

5+ years Customer Support Experience
Strong communication skills in English
Experienced with US / Canada customers
Fast learner and reliable remote worker
Available for full-time work

Proficient in managing end-to-end marketing workflows using Go High-level, Active Campaign, and N8N for automation, lead nurturing, and CRM management. Experienced in project coordination with tools like Click Up and -----------, ensuring timely execution of campaigns and team tasks. Skilled in scheduling and client coordination through Calendly and Google Calendar and maintaining seamless internal communication using Google Workspace and Help Scout. Adept at creating interactive forms and feedback system with Typeform, scheduling and managing social content via Buffer, and producing polished marketing materials with Descript. Known for optimizing digital systems to improve efficiency, enhance team collaboration, and deliver measurable marketing results.

I have been working in a call center for more than 12 years now.
When it comes to experience, I have taken customer service, email and chat, sales, telco and financial supports.

I help small Shopify and dropshipping store owners take customer emails off their plate — so they can focus on growing their business instead of drowning in their inbox.
With 9+ years of combined customer service experience across e-commerce, logistics/claims, healthcare, and BPO environments, I handle:

• Order tracking & shipping delay inquiries• Refund, return, and exchange requests• Complaint resolution — calm, clear, and professional response
• General customer emails via Shopify Inbox, Salesmartly, or your preferred helpdesk tool (gmail, outlook, whatsapp and helpscout)

Currently supporting 2 dropshipping stores with fast turnaround and consistent, brand-appropriate communication.

Available flexible hours to match your store's time zone and volume.

Hi! I’m Rosygil Deang. I am a dedicated E-commerce Operations Specialist and Virtual Assistant with 5 years of experience spanning accounts payable, logistics coordination, and storefront management. I specialize in keeping fast-paced digital business operations organized, accurate, and moving without delays. While I thrive best using clear, professional written communication, I am a highly proactive partner who ensures your daily supply chain, task workflows, and backend operations are handled with 100% integrity.

My Core Skills:

- Finance: 5 years of Accounts Payable, invoice verification, and reconciliation using QuickBooks Online and SAP.
- E-commerce & Logistics: Full management of Shopify storefronts, daily EOD reporting, direct 3PL warehouse/supplier coordination, resolving inventory discrepancies, and monitoring DPD UK tracking software.
- Technical & Process Management: Proficient in Asana for task and SOP tracking, Google Drive data organization, Microsoft Azure, Help Scout, Slack, and WhatsApp.

I am looking for a stable, long-term role where I can help your business succeed through consistent, quality work. Let’s connect!

Seasoned CSR, VA, QA Specialist, and QB Bookkeeper (entry-level) with expertise in bookkeeping, customer service, order management, technical support, and administration. Skilled in email management, data entry, and client onboarding, with a strong track record in service quality improvement. Proficient in AR/AP, bank reconciliations via QuickBooks, CRM systems, and real estate transactions. Also experienced in technical support, order tracking, and ESL teaching. Adaptive, detail-oriented, and committed to efficiency.

Key Skills:

- Customer Service & Quality Assurance – Ensured high service standards, monitored key performance metrics, and enhanced customer satisfaction and retention.

- Administrative & Virtual Assistance – Managed email, calendars, data entry, CRM systems, and client onboarding; also skilled in handling real estate transactions and web research.

- Order & Vendor Management – Processed and tracked orders with 100?curacy, ensuring seamless communication between vendors, suppliers, and clients.

- Technical Support & Software Proficiency – Provided Tier-1 technical support, assisted in software training, and troubleshot customer issues.

- Communication & Teaching – Former ESL teacher specializing in CEFR and IELTS preparation, with experience in developing educational materials and assessing student progress.

- Bookkeeping & Financial Management – Experienced in managing daily bookkeeping tasks, accounts receivable (AR) and accounts payable (AP), bank reconciliations, and financial reporting using QuickBooks.

PC Hardware Specifications:

- Two 24" Samsung curved monitors
- Intel Core i7-7700T - 8 MB cache, 4 cores, 8 threads
- 24GB RAM
- 500GB ROM + 1 TB external drive
- High-speed FIBER Wired internet (Up to 400 Mbps)

- Backup laptop: ASUS
- AMD RYZEN 5 7000 Series
- 16GB RAM
- 500GB SSD

PC Software Specifications:

- Windows 10 Pro Version 22H2
- Folder Lock (My client's privacy is very important to me. Hence, I ensure that all files are locked with password so nobody else can access them)

Results-driven Digital Marketing and Operations professional with 5+ years of experience leading teams, optimizing workflows, and executing data-backed strategies that drive growth. I focus on what actually moves the needle, from building high-performing teams to improving systems and delivering consistent, measurable results.

I’ve trained and managed 35+ cold callers, led cross-functional projects, and handled both marketing execution and operations management. I’m hands-on, detail-oriented, and comfortable owning outcomes from strategy to execution.

Here’s how I can help you scale:

DIGITAL MARKETING STRATEGY
I build and execute practical marketing strategies focused on growth, visibility, and conversion. Everything is backed by data, not guesswork.
• SEO content writing
• Social media management
• Marketing automation

TEAM LEADERSHIP & DEVELOPMENT
I develop teams that perform. From hiring to training to tracking KPIs, I make sure everyone is aligned and accountable.
• Team training and mentoring
• KPI setup and tracking
• Performance monitoring systems

OPERATIONS MANAGEMENT
I improve systems so your business runs smoother and more efficiently. Less friction, better output.
• Process improvement
• Project management
• Data-driven decision making

CONTENT CREATION & DESIGN
I create content that’s not just nice to look at, but built to convert and support your brand.
• Website design
• SEO-optimized content
• Marketing graphics

TECHNICAL SUPPORT & CUSTOMER EXPERIENCE
I handle issues fast and keep customers informed and satisfied. I also help simplify complex tools for teams and clients.
• Technical troubleshooting
• Customer education
• Escalation handling

TOOLS I USE
Help Scout, GoHighLevel, HubSpot, Notion, Google Workspace, Brevo, Make, Trello, Asana, Canva, Adobe Illustrator, Adobe Photoshop, ChatGPT, Gemini, Claude, InVideo, and more.

You're busy growing your business but too much of your day disappears into admin work, messy CRM data, document tracking, follow-ups and systems that don't stay organized. When those tasks pile up, productivity slows down and opportunities can slip through the cracks.

That's where I come in.

I help businesses save time by keeping their administrative operations organized, their CRM data accurate and their documents under control. Whether it's maintaining HubSpot, Highlevel and other CRM systems, organizing critical files, managing databases, handling reporting or supporting daily operations. I make sure everything runs smoothly behind the scenes so you can focus on higher-value work.

Over the past 15+ years, I've supported construction companies, digital agencies and growing businesses in roles covering administration, document control, CRM management and operations support. Along the way, I've:

• Maintained 98%+ CRM data accuracy across thousands of records
• Reduced duplicate CRM entries by 85% through better data processes
• Improved document retrieval by 30% with organized filing systems
• Saved sales teams up to 25 hours per week by taking ownership of administrative tasks

I'm known for being reliable, detail-oriented and easy to work with. You won't have to chase me for updates or worry about things slipping through the cracks. I believe great admin support should make your workday easier, not add to it.

If you're looking for someone who can bring order to your systems, keep your data clean and provide dependable administrative support, let's connect. I'd be happy to discuss how I can help your business run more efficiently.

More than 6 years of experience in Customer service/ E-commerce support.
Tools:
Zendesk
Helpscout
Salesforce
Gorgias
Salesforce

E-commerce Platforms:
Shopify

Communication Tools:
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WhatsApp
Google Voice
Google Workspace
Skype for Business
Slack
Zoom
Google Meet
Aircall

File Storage and Sharing:
OneDrive
Google Drive

I’m a Customer Support Specialist and Virtual Assistant with 6+ years of remote work experience supporting international clients, e-commerce businesses, and daily operations. I have experience handling customer support, administrative tasks, CRM management, and online business processes.

My skills include email and chat support, calendar management, inbox management, CRM platforms (Salesforce, Zendesk, GoHighLevel, HelpScout), e-commerce support (Shopify, Shopee, Lazada, Facebook Marketplace), order tracking, data entry, reporting, Google Workspace, Microsoft Office, Canva, and AI tools like ChatGPT.

I have experience managing customer inquiries, updating records, coordinating schedules, assisting with operations, creating reports, and supporting business workflows. I’m organized, detail-oriented, adaptable, and a fast learner who can work independently while providing reliable support.