Experience in IT Service Desk since 2017

Rate Expectation: $10 - $15 / hour USD (depending on workflow complexity and project scope).

AI & Automation Specialist | Business Process Automation
I'm an AI and Low-Code Automation Specialist with a strong background in enterprise IT Support (Helpdesk, NOC, and SOC). I build secure, reliable, and scalable automation pipelines that streamline business operations, eliminate repetitive manual tasks, and optimize workflows.

Because of my IT background, I do more than just basic drag-and-drop. I understand data architecture, security best practices, and advanced error handling—ensuring your automated business operations run smoothly without constantly breaking.

Core Tech Stack

Workflow Automation: -----------, Zapier, n8n

CRMs & Data Hubs: GoHighLevel (GHL), Airtable, HubSpot

AI & Integration Tools: OpenAI API, Prompt Engineering, Custom Webhooks, HTTP/REST APIs, JSON Parsing

How I Can Automate Your Business Operations
End-to-End Business Automations: Seamlessly connect your CRM, lead generation channels, marketing tools, and internal operations.

GoHighLevel Architecture: Set up sub-accounts, build complex operational triggers, and manage automated client pipelines.

Operational Process Optimization: Replace time-consuming manual workflows with efficient, automated data transfers across all your tools.

Maintenance & Error Handling: Proactively monitor active pipelines, debug API failures, and fix broken webhooks to guarantee uptime.

Ready to scale your business operations with secure, high-performing automations? Let’s connect!

I help businesses resolve technical issues, improve user experience, and maintain efficient IT operations through reliable IT support and technical solutions. I specialize in handling complex incidents through advanced troubleshooting, problem analysis, and effective resolution to minimize downtime and maintain business continuity.

I believe effective IT support goes beyond troubleshooting technical issues and requires a deep understanding of business operations, processes, and objectives. I excel at aligning technology solutions with business requirements while maintaining service quality, improving user experience, and supporting business continuity.

My expertise includes:

IT Help Desk & Service Desk Support
Technical Support & Remote IT Assistance
Hardware and Software Troubleshooting
Windows Support and System Configuration
User Account Support and Access Management
Software Installation, Updates, and Maintenance
Computer Setup, Deployment, and Workstation Configuration
Ticket Management and Incident Resolution
IT Asset Management and Inventory Tracking
Network Connectivity Troubleshooting (LAN/Wi-Fi Support)
Microsoft 365 & Google Workspace Support
Customer Service and Client Communication
Knowledge Base Documentation and Technical Reporting
Process Documentation and SOP Creation
Community Management and User Assistance
Technical Issue Analysis and Problem Resolution
User Training and Technical Guidance
Familiarity with End-to-End Airport Operations
Aviation Workflow and Operational Support
Cross-Functional Team Collaboration

I am committed to providing reliable technical solutions, clear communication, and proactive support that improves productivity, user satisfaction, and overall IT service delivery.

I'm a graduate of Computer Science and knowledgeable in building websites using HTML, CSS, and Javascript. More than willing to undergo training if needed for the role to expand my skillset and experience.

My professional journey has cultivated a strong foundation in communication and interpersonal skills, making it easy for me to connect and build rapport with a wide range of individuals. I am driven by a genuine passion for continuous learning, always eager to expand my knowledge and capabilities. My background in customer service has been instrumental in developing my ability to effectively address inquiries, resolve issues, and consistently deliver a high standard of support.

I have over 6 years of experience working in the Information Technology industry. I handled Desktop Support, Hardware and Software troubleshooting, VPN, Printers, Shared Drives, Network and server, Citrix, VMware, Office 365 , Active Directory, DHCP, Group Policy, Software Deployment and Email and Chat support. N-able and Microsoft 365 Administration.

I have over 5 years of professional experience with the Philippine Statistics Authority (PSA), where I started as a field supervisor and gradually moved into administrative, data processing, and supervisory roles. Working in a government environment trained me to be highly accurate, organized, and disciplined, with a strong respect for procedures, confidentiality, and deadlines.

I hold a Diploma in Bookkeeping, giving me a solid foundation in basic accounting processes such as data recording, expense tracking, and financial organization. Combined with my hands-on experience, I bring both analytical and administrative strengths to any role.

My background includes data entry, data validation, record management, and administrative tasks, along with proficiency in tools such as Microsoft Excel, Google Sheets, and other data management systems. I also have experience in geotagging and mapping using QGIS and ArcGIS, and I am comfortable working with structured workflows that require strong attention to detail.

In addition, I have freelance experience as a data entry specialist, handling repetitive, high-volume tasks with precision and discipline. I am also knowledgeable in using CapCut for content editing and familiar with Jungle Scout for product research.

I am currently seeking a full-time remote opportunity where I can contribute my skills in data entry, administrative support, bookkeeping, or virtual assistance.

I am a detail-oriented and reliable professional with experience in app reviews, content evaluation, data organization, and quality assessment. I have a strong ability to follow guidelines, analyze apps and digital content, and provide clear, well-structured feedback based on set criteria.

I am comfortable working independently, meeting deadlines, and handling repetitive tasks that require accuracy and consistency. I pay close attention to details, communicate clearly, and always aim to deliver high-quality work that meets client expectations.

I am eager to learn new tools and processes, adaptable to different types of tasks, and committed to providing dependable support to help businesses operate smoothly and efficiently.

• IT ANALYST | Hello! I'm a dedicated and highly experienced IT professional for 9+ years. I specialize in resolving technical issues, streamlining IT operations, and delivering exceptional user support in fast-paced environments. I worked closely with cross-functional teams to evaluate system performance, analyze user needs, and implement effective solutions.I take pride in being resourceful, adaptable, and highly organized. Whether it's supporting end-users, maintaining system uptime, or improving workflows, I bring a proactive approach to every task. I’m dependable, a strong communicator, and accustomed to working independently in remote teams. I value long-term relationships and always aim to exceed expectations. Let’s connect and see how I can help support your business!

Adaptable IT Service Desk Analyst with 7+ years of Tier 1 support experience in MSP and enterprise environments. I help businesses keep their teams productive by resolving hardware, software, network, and account issues fast — without sacrificing documentation quality. I've handled high-volume ticket queues in ServiceNow and ConnectWise across Microsoft 365, Outlook, Citrix, VPN, and Active Directory while consistently meeting SLA targets. My documentation is clear and detailed, which reduces repeat incidents and speeds up escalations for the whole team. Available for flexible shifts, I'm looking for a long-term remote IT support role where I can bring consistency, technical depth, and clean communication to your helpdesk operations.

Results-driven IT Service Desk Analyst with 10 years of combined experience providing remote technical support across MSP, healthcare, enterprise, and legal environments. Skilled in Microsoft 365, Azure AD (Entra ID), Active Directory, Intune, Citrix, VPN, MFA, Azure Virtual Desktop, and endpoint troubleshooting.

Experienced in handling Tier 1 and Tier 2 support, identity and access management, incident escalation, user onboarding, remote troubleshooting, and SLA-driven ticket management. Proven ability to support multiple client environments while delivering excellent customer service and end-to-end ticket ownership.

Strong background working with law firms, healthcare organizations, and managed service providers, supporting both technical and non-technical users in fast-paced environments. Adept at collaborating with infrastructure, cybersecurity, and operations teams to resolve complex technical issues efficiently.

Tools & Technologies:
Microsoft 365 • Entra ID (Azure AD) • Active Directory • Intune • Azure Virtual Desktop • Citrix • VPN • ServiceNow • Freshdesk • Cherwell • Outlook • Teams • Exchange Online • SharePoint • OneDrive • MFA • Windows 10/11 • Windows Server • Cisco AnyConnect • GlobalProtect • Zscaler • -----------cast

Currently pursuing Microsoft Azure Fundamentals (AZ-900).

IT Support Engineer with six years of dedicated experience in the field. I am committed to providing top-tier technical assistance and problem-solving expertise to organizations seeking to optimize their IT infrastructure.
I understand the importance of teamwork in IT support. I can also adapt in rapidly evolving environments, I pride myself on my ability to communicate complex technical concepts in a clear and accessible manner to produce and meet the satisfaction of end user.

10 years freelancer with experienced in Network, servers, work station and virtual machines. Other skill and experienced that I have are Administrative Support such as email and calendar management, digital marketing, bookkeeping, accounting, account receivable and payable, SEO and Etc. I am tech savvy, good at research, bookkeeping and data collection. I am also familiar with CRMs and tools used by companies.

I have 8 years of experience as an IT Service Desk professional, serving as the first point of contact for end users via phone, chat, and email. My responsibilities included assisting users with Microsoft 365 issues, VPN connectivity, unlocking and resetting user accounts in Active Directory as well as onboard and offboard their accounts in the system, and performing basic troubleshooting for network, printer, and hardware-related issues.

In my most recent company, I worked as a Legacy Support/Field Service Engineer (FSE) Support specialist, where I handled basic ServiceMax issues and provided support for FSE-related applications

I’m an IT Support and Service Desk professional with over 8 years of experience providing technical support to users in Microsoft environments. I specialize in troubleshooting Microsoft 365, Windows, email issues, and user access problems. I am experienced in handling tickets, supporting end users remotely, and ensuring issues are resolved efficiently while maintaining excellent customer service.