Work Experience
Clinical Documentation, QA & Administrative Operations (US Home Health, Homecare)
Experience supporting US-based home care and healthcare agencies in clinical documentation, QA, HR, and administrative operations. Proficient in WellSky (Kinnser), Synergy and PointCare/PointBase.
Responsibilities:
OASIS documentation (SOC, ROC, Recert, Transfer, DC, Discharge)
Clinical chart review and QA accuracy checking of patient records
Plan of Care (POC/485) creation, updates, and management
Care plan intake, coordination, and ongoing updates in alignment with patient needs and provider orders
Physician orders processing and medication reconciliation
Non-OASIS assessments and HHA documentation
Follow-up with physician offices for POC and Physician Order signatures
Maintaining accurate, compliant, and audit-ready patient records
Scheduling & Care Coordination
Responsibilities:
Managed multi-provider calendars and visit plotting (HHA, SN, PT, OT, ST)
Scheduled and coordinated visits using Synergy, HHAeXchange, and WellSky
Managed client care plans in accordance with agency guidelines and documentation standards
Handled caregiver scheduling, authorizations, and shift extensions, ensuring alignment with approved hours and payer guidelines
Monitored utilization and escalated cases where authorized hours were exhausted or exceeded
Ensured all caregiver hours are accurately documented and payable based on approved authorizations
Supported caregivers with clock-in/clock-out verification and EVV issue resolution
Managed voicemail operations, including:
Monitoring and triaging messages
Routing to appropriate supervisors with WellSky links (client/HCA/prospect)
Sending urgent notifications
Returning calls when details are incomplete
Maintained consistent communication with caregivers, clinicians, clients, and partner agencies to ensure uninterrupted care delivery
Care Consultant – Client Services & Marketing
Responsibilities:
Handled client inquiries and explained service offerings
Assessed care needs and coordinated referrals
Supported onboarding and intake processes
Maintained strong client relationships through ongoing communication
Administrative Support & Operations
Managed end-of-month PPE supply
Provided administrative support across scheduling, documentation, and compliance workflows
US healthcare recruitment
Tools used: ARC, WellSky, CareerPlug, BambooHR, Indeed
Responsibilities:
Managed high-volume inbound and outbound calls for recruitment and operations
Conducted applicant interviews, follow-ups, and status updates
Oversaw caregiver onboarding and documentation compliance
Ensured adherence to HIPAA and healthcare regulatory standards
Scheduling, Care Coordination & Call Operations
Call Operations
Responsibilities:
Handled inbound and outbound calls, addressing client, caregiver, and partner inquiries while routing concerns to appropriate supervisors
Managed voicemail operations, including message triaging, routing to correct teams with WellSky references, sending urgent notifications, and performing callback follow-ups when needed
Maintained continuous communication with caregivers, clinicians, clients, and partner agencies to ensure seamless care delivery
