General Virtual Assistant| Supply Chain Management| Healthcare VA

Motivated Computer Science student at the University of Baguio with a strong background in research, quality assurance, and digital design. Experienced in software testing, document proofreading, and administrative support, with hands-on exposure to tools like Google Workspace, Notion, Jira, Adobe Photoshop, and CapCut. Adept at working independently and adapting quickly to new tools and workflows. Eager to apply technical and organizational skills in a remote, long-term role.

I am a seasoned Quality Assurance Supervisor with a decade of experience in customer service and quality assurance. Over the past two years, I have honed my leadership skills, effectively overseeing teams and ensuring the highest standards of quality. My comprehensive background enables me to drive continuous improvement and deliver exceptional results in any environment.

Hello, I am Lala. WHY CHOOSE ME?
My transition from call center trainer to virtual assistance isn't just
about adapting; it's about excelling. As a trainer with a focus on reports and
administration, being organized is a cornerstone for success. Clients can
expect a seamless blend of my established call center skills with a
tech-forward approach, ensuring a reliable and efficient virtual assistance
experience.
Here's my experience:
****TECHNICAL SUPPORT REPRESENTATIVE - SALES
I work as a technical coach for one of the leading technical
sales companies in the Philippines, providing technical and excellent customer
services to our US-based clients.

My role focuses on providing excellent customer service by
helping customers with issues on devices like phones, computers, tablets,
smartwatches, TVs, networks, WIFI and more. I guide them step-by-step through app
installations, diagnostics, configurations, and error fixes, and help with website and
account problems. I also educate customers on how to use their devices and apps
better, offering tips for improved performance. I support the sales team by
explaining product features and helping customers choose the right solutions. I
manage customer inquiries through CRM tools and ensure that each customer call
ends with them satisfied, happy, and smiling, going the extra mile to resolve
any issues and provide a positive experience to make sure that the customer
will keep the business with my clients.

****CALL CENTER EXPERTISE AS CUSTOMER SERVICE REPRESAENTATIAVE
AND TRAINER/SUPERVISOR.

With 10years of experience in call center industry with my
US based clients highlighting training, I have honed my abilities in

--Excellent communication skills (Verbal and Written)
--Monitor calls, analyze data, and contribute to enhancing
overall customer service quality.
--Create Educational Material (PPT, Excel, SharePoint,
Conducting Training Sessions and Motivate Agents.
--Organizing schedules via email and Google Calendar / via
call for each agent/trainees with admin, IT, and guards for the activation of
log-ins, badges, and IDs.
--Conduct trainings, coaches, and develops skills amongst
the new associates to improve their product knowledge, and performance and to
achieve higher customer satisfaction.
-In charge of troubleshooting and creating tickets for
errors agents encounter during training with tools and computers.


ADDITIONAL SKILLS:
1. COMPREHENSIVE ADMINISTRATIVE VIRTUAL AND EXECUTIVE SUPPORT
**Email Management (Business Format/Personalized)
**Calendar and File Organization / Scheduling
2. SIMPLEVIDEO EDITING
**CapCut
**TikTok
**Videos
**Content Ideas and Strategies
3.PROJECT-BASED TASK PROFICIENCY
**Excellent Customer Service or Support
4. SYSTEM TOOL PROFICIENCY AND FAMILIARITY
**Expert Workspace and Twilio
**Outlook
**AI
**Platforms
**Google
**Suite (Drive, Maps, Docs, Sheets, Slides, Calendar, Gmail)
**Zoom,
**Microsoft Office, Teams, Webex
**PPT(PowerPoint)
**Excel
**Skype,
**Telegram, WhatsApp
**Citrix
**Avaya
**Knowledge Based Platforms
**Social Media Platforms (Facebook, Instagram, TikTok, You tube, LinkedIn ,etc.)
5. SALESSKILLS
***Creating Customer Needs by understanding their pain points and tailoring
solutions.
**Highlighting Product Benefits by focusing on how the product meets the customer's needs and improves their experience.
**Building Rapport and Trust to drive customer confidence and motivate purchase
decisions.
**Effective Product Presentation to showcase key features and advantages in a
compelling way.

I help growing businesses streamline day-to-day operations through organized systems, reliable execution, and documented processes.

With nearly 8 years of enterprise operations experience at Accenture and hands-on experience supporting a GoHighLevel Automation Specialist, I've supported operations across 14+ GoHighLevel client subaccounts, managing CRM updates, workflow QA, website quality checks, reporting, and backend operational support. I also bring experience supporting public sector operations through records management, reporting, tracking systems, and process coordination.

**Here's how I can support your business:**

*Operations Coordination & Execution Support — Keeping tasks, priorities, and deliverables organized for smooth execution.
*CRM Management & Workflow Maintenance — Maintaining accurate systems and reliable workflows.
*SOP Creation & Process Documentation — Creating clear processes for consistency and scalability.
*Quality Assurance & Workflow Audits — Identifying issues, reducing errors, and maintaining quality standards.
*KPI Reporting & Operational Tracking — Providing visibility into performance and operational progress.
*Process Improvement & Workflow Optimization — Improving workflows to increase efficiency and support growth.

I'm committed to helping teams stay organized, improve operational visibility, and keep work moving efficiently as they grow.

If you're looking for reliable operational support to keep your business organized, your processes documented, and your team executing efficiently, I'd be glad to help.

I am a Customer Service and Retirement Services professional with 10+ years of experience supporting insurance, financial services, and BPO organizations. My expertise spans customer support, retirement strategy guidance, quality assurance, analytics, administrative support, and workflow optimization.

I’ve delivered results in high-volume environments by combining strong analytical skills with exceptional client communication. My background includes:
- Managing executive-level email and calendar workflows
- Providing retirement plan support and financial insights
- Conducting data analysis, QA evaluations, and KPI monitoring
- Coordinating cross-functional stakeholders
- Improving processes, updating SOPs, and enhancing service quality

I am passionate about creating efficient systems, delivering excellent customer experiences, and supporting teams through organized, detail-driven operations. I’m now seeking opportunities in:
Customer Support | Retirement Services | Quality Assurance | Executive/Administrative Support | Operations

Let’s connect!

I am a Licensed Chemist with over 11 years of professional experience in documentation management, quality systems, regulatory compliance, laboratory operations, and technical reporting within the forensic and food manufacturing industries.

Throughout my career, I have managed technical documentation, prepared quality records, supported regulatory processes, and maintained operational documentation in highly regulated environments. My experience includes document control, SOP development, technical report preparation, audit support, records management, and cross-functional collaboration.

I am recognized for producing accurate documentation, improving processes, maintaining organized records, and supporting quality and regulatory requirements. I am detail-oriented, dependable, and committed to delivering high-quality work while continuously learning and improving.

I have worked first hand to customer, providing assistance in their everyday task.

Experienced Quality Auditor, with 6-year experience working in call center
Never been tagged as absent in work
Problem-solver
Detail-oriented
Can work in night shift
Can work remotely

PROFESSIONAL SUMMARY

Results-driven Operations, Quality Assurance, and Customer Support Professional with over 9 years of experience in customer service, team leadership, quality management, process improvement, training, and operational support.

Proven track record of leading teams, improving service quality, optimizing workflows, and delivering exceptional customer experiences in fast-paced remote and onsite environments. Experienced in quality auditing, performance coaching, onboarding, compliance verification, documentation management, and cross-functional collaboration.

Recognized for strong leadership, attention to detail, problem-solving abilities, and a commitment to operational excellence.

CORE COMPETENCIES:

Operations Management
Quality Assurance & Auditing
Team Leadership & Coaching
Customer Support Management
Performance Monitoring
Process Improvement
Training & Onboarding
Compliance Verification
Documentation Management
Workforce Support
Escalation Management
Customer Retention
CRM Administration
Reporting & Analytics
Cross-Functional Collaboration
Problem Solving
Remote Team Operations

TECHNICAL SKILLS:

Microsoft Office Suite
Google Workspace
Google Sheets
Google Docs
CRM Systems
Podio CRM
Canva
Adobe Photoshop
Adobe Illustrator
TeamViewer
Data Management
Reporting Tools
Documentation Systems
Windows Operating Systems
Basic Mobile Device Troubleshooting

PROFESSIONAL STRENGTHS:

Leadership & People Management
Quality Assurance
Process Improvement
Customer Experience
Operational Excellence
Training & Development
Compliance & Documentation
Problem Solving
Communication Skills
Attention to Detail
Time Management

Hi, I’m a flexible and hardworking professional with experience in digital marketing, social media management, and paid advertising. I specialize in website optimization, quality assurance, and improving user experiences.
I also bring skills in graphic design, lead generation, and recruitment, along with a solid track record in handling admin tasks. I’m passionate about delivering results, collaborating with teams, and always up for new challenges that help me grow professionally.

Good communication skills, Technical support, customer service representative, good listening skills, can handle pressure, team work, and quick learner.

A duly registered Mechanical Engineer, Master Plumber and Master Electrician in the Philippines with skills with skills in multidiscipline (MEPF) 3D parametric modelling and 2D drawing production in CAD/BIM and with background in quantity surveying and cost estimation.

I am a detail-oriented professional with experience as a Quality Auditing Analyst, HR Assistant, and SEO AI Writer. I have handled quality reviews, employee relations, and timekeeping, and I create SEO-optimized content using AI tools. I am reliable, organized, and committed to delivering high-quality work on time.