Hi, I'm Mark — a reliable and detail-oriented Virtual Assistant with strong experience in customer service, email support, and administrative tasks.

I have worked in fast-paced environments where I handled inbound and outbound calls, live chat, and email support while maintaining high customer satisfaction scores. I am comfortable managing multiple tasks, documenting cases accurately, and ensuring that nothing falls through the cracks.

Here’s what I can help you with:

• Email and inbox management
• Customer support (email, chat, phone)
• Data entry and documentation
• Calendar and appointment scheduling
• Social media messaging and coordination
• Administrative support
• Basic reporting and organization

I am dependable, punctual, and committed to delivering high-quality work. I am available to work U.S. time zones and can start immediately.

I look forward to supporting your business.

I am a dedicated and customer-focused Customer Service Representative with experience providing exceptional support through chat and email. I have worked as a Customer Service Representative, Customer Service Associate, and Chat Support Representative, helping customers resolve concerns efficiently while delivering a positive experience.

I am skilled at handling customer inquiries, processing orders, resolving complaints, troubleshooting issues, and maintaining a professional and empathetic approach in every interaction. I understand the importance of clear communication, patience, and creating satisfied customers who continue to trust the company.

My strengths include:

Customer Service & Customer Support
Live Chat Support<8efe80624d780eba0c6493ec45140364>Email Support
Order Processing
Complaint Resolution
Data Entry & Administrative Tasks
CRM Systems
Excellent Written and Verbal English
Problem Solving
Time Management
Multitasking

I am a fast learner, dependable, and committed to providing excellent customer experiences. I adapt quickly to new tools and processes and always strive to exceed performance expectations.

If you're looking for a reliable virtual tea-----------mber who genuinely cares about your customers and your business, I would love the opportunity to work with you and contribute to your company's success.

Detail-oriented Customer Service and Administrative Support professional with over 4 years of
experience in customer service, team supervision, quality assurance, and administrative operations.
Experienced in managing remote teams, reviewing case quality, resolving escalations, and
maintaining productivity and SLA targets in fast-paced environments. Skilled in communication,
data review, documentation, and process improvement. Seeking a Virtual Assistant role in
Administrative Support, Customer Service, or Data Entry where I can contribute strong
organizational, communication, and problem-solving skills.

Specialized in account management, billing coordination, and payment processing with a strong focus on accuracy and client satisfaction. Experienced in CRM platforms and customer communication via phone, chat, and email. Skilled in order tracking, refunds, replacements, and technical troubleshooting. Capable of managing schedules, documenting transactions, and organizing workflows to ensure timely, efficient support for clients and teams.

A goal-driven Virtual Assistant with over 8 years of customer service expertise, known for turning plans into action with passion and precision. Recently completed project-based roles as a Cold Caller VA, Operations VA and Ecommerce VA, showcasing versatility across sales, operations, and online store management. Skilled in fostering client relationships, supporting team success, and contributing to business growth with efficiency and professionalism.

Senior Customer Experience Specialist with 6+ years of experience supporting global customers in fast-paced remote environments.

I specialize in delivering exceptional customer experiences across email, live chat, and phone while efficiently handling:

• Order management
• Shipping issues
• Refunds and exchanges
• Billing inquiries
• Account support
• Subscription management

I have hands-on experience using Shopify and Gorgias to resolve customer concerns quickly while maintaining high CSAT and response-time standards.

My approach combines empathy, strong problem-solving skills, and operational efficiency to turn difficult customer situations into positive brand experiences.

I'm looking for long-term remote opportunities where I can contribute beyond answering tickets by improving customer satisfaction and supporting business growth.

Hi! I'm Erika, a reliable Virtual Assistant with over 7 years of experience in customer service and administrative support. I've worked with international clients, handling email and calendar management, data entry, CRM updates, customer support, lead generation, recruitment support, and e-commerce operations.

I'm organized, detail-oriented, and comfortable using tools like Google Workspace, Microsoft Office, Salesforce, Zendesk, Shopify, Trello, and Canva. I enjoy learning new systems and can work independently with minimal supervision.

I'm looking for a long-term opportunity where I can help your business stay organized, support your customers, and make your daily operations run more smoothly. If you're looking for someone dependable, proactive, and easy to work with, I'd love to be part of your team.

Detail-oriented and highly organized Customer Service Specialist and Pre-Sales Coordinator with almost 4 years of experience in the BPO industry, specifically supporting eCommerce / online store account. Skilled in order tracking, delivery follow-ups, buyer-seller messaging, escalations, VOC reporting, refunds/returns, and process improvement. Adept at coordinating with sales, logistics, and support teams to ensure smooth processing and timely resolutions. Strong communicator with a proven ability to resolve complex cases, provide accurate updates, and support team performance in fast-paced environments.

RESUME: -----------

Are you drowning in customer inquiries, falling behind on administrative tasks, struggling to keep up with data entry, or feeling overwhelmed by your day-to-day operations?

I am a General Virtual Assistant & E-Commerce Virtual Assistant with 2+ years of experience providing administrative support, customer service, back-office operations, and e-commerce assistance for online businesses and international clients. Simply put: I am the person who keeps things organized behind the scenes. I handle the day-to-day administrative and operational tasks so you can focus on growing your business.

MY CORE SKILLS
-Administrative support
-Email & inbox management
-Calendar scheduling
-Customer support
-Order processing
-Product listing & encoding
-Store backend management
-Live-selling support
-Supplier coordination
-CRM management
-Data entry
-File organization
-Task tracking
-Workflow coordination
-Records management

TOOLS & PLATFORMS
-Airtable CRM
-Wix
-LearnWorlds
-Meta Business Suite
-Google Docs
-Google Sheets
-Google Drive
-Google Calendar
-Microsoft Word
-Microsoft Excel
-Dropbox
-Canva
-Mailchimp
-ChatGPT
-Slack
-Zoom
-Google Meet
-Gmail
-WhatsApp
-Meta Messenger

WHEN TO HIRE ME
-You're overwhelmed with administrative tasks
-Your inbox is overflowing with customer inquiries
-Data entry and documentation are falling behind
-You need help managing orders and backend operations
-Supplier coordination is becoming difficult
-You need reliable day-to-day virtual support
-You want to stay organized and never miss important deadlines

MY ROCK-SOLID WORK SETUP
Primary Internet: High-speed Fiber Connection

Secondary Internet: Secondary Wi-Fi & Mobile Hotspot Backup

Power Backup: Dedicated UPS (Uninterruptible Power Supply) to ensure uninterrupted productivity during power outages.

Ready to streamline your operations and free up your time? Click "Message" or "Hire" to connect—I’d love to help your business run more efficiently!

I help business owners save time, keep finances organized and accurate, and optimize operations by blending my 9 years of versatile experience across corporate accounting, property management, storefront retail operations, and international contract worker.
I am confident in my ability to translate these transferable skills directly into managing your end-to-end operations as a Virtual Assistant, and I am eager to learn new systems and polish my skills to match your exact business needs.

Dedicated and detail-oriented customer service and purchasing professional with experience in purchasing, logistics coordination, order processing, invoicing, and administrative support. Skilled at working with customers, healthcare facilities, vendors, and internal teams to ensure accurate order fulfillment and timely issue resolution. Recognized for reliability, adaptability, strong organizational skills, and a commitment to delivering excellent customer service.

PROFESSIONAL EXPERIENCE

Purchasing Assistant
Innovative Supply Group — Bacolod City
October 2022 – January 2026

-Processed monthly medical supply orders for healthcare facilities under company contracts.
-Coordinated with intake specialists to resolve order discrepancies and obtain missing information.
-Monitored shipments and collaborated with vendors to resolve delayed, missing, damaged, or incorrect deliveries.
-Processed and invoiced denied, recurring, and special orders accurately and on time.
-Created facility contracts and maintained customer records using Brightree and Salesforce.
-Entered invoices and facility payments into Brightree and recorded financial transactions in QuickBooks.
-Assisted healthcare facilities with product eligibility, order status, billing inquiries, and account concerns via phone and email.
-Compared vendor pricing and product availability to support cost-effective purchasing decisions.
-Worked closely with internal departments to minimize order delays and improve service efficiency.
-Received Top Pro Awards in February 2024 and March 2024 for outstanding performance.

Customer Service Representative
Concentrix — Bacolod City
January 2022 – April 2022

-Assisted customers with phone, internet, and cable service inquiries.
-Provided technical troubleshooting and resolved service-related concerns.
-Processed billing inquiries, refunds, and account adjustments.
-Educated customers on available products and successfully completed sales for telecommunications services.
-Delivered professional, customer-focused support while consistently meeting service standards.

Customer Service Representative
Transcom — Bacolod City
October 2020 – January 2022

-Assisted customers with fashion product inquiries, purchases, and subscription concerns.
-Processed orders, refunds, exchanges, and returns accurately.
-Resolved delivery issues and verified order information to ensure customer satisfaction.
-Supported customer retention by presenting membership benefits and suitable solutions.
-Maintained positive customer relationships through professional and empathetic communication.

CORE COMPETENCIES
Customer Service
Purchasing & Procurement
Order Processing
Logistics Coordination
Shipment Tracking
Vendor Management
Contract Administration
Customer Support
Billing & Invoicing
Returns & Refund Processing
Data Entry
Administrative Support
Problem Solving
Time Management
Attention to Detail
Team Collaboration
Customer Retention

TECHNICAL SKILLS
Brightree
Salesforce
QuickBooks
HappyFox
Bria
Microsoft Office Suite (Excel, Word, Outlook)
Microsoft Teams
Google Workspace (Docs, Sheets, Drive, Gmail)
Data Entry & Record Management<8efe80624d780eba0c6493ec45140364>Email & Calendar Management
Order Processing Systems
Zoom
Google Sheets
Google Docs
SharePoint

I am a resourceful and adaptable Virtual Assistant with over 10+ years of combined experience in e-commerce support, social media management, customer service, and administrative roles.

Throughout my career, I have supported both business owners and corporate teams by managing day-to-day operations, coordinating tasks efficiently, and delivering high-quality results.

As an E-Commerce Virtual Assistant, I successfully managed Amazon store operations, including product listing, order processing, inventory monitoring, and customer support.I also have experience in social media marketing, creating content, running promotions, and engaging with customers to help businesses grow their online presence.

In addition to my freelance work, I bring strong experience from corporate roles such as cashier, teller / assistant branch manager, and office clerk.

These roles have sharpened my skills in financial transactions, reporting, documentation, and team coordination, giving me a solid foundation in both administrative and customer-facing tasks.

I am detail-oriented, organized, and quick to learn new systems. Whether working independently or as part of a team, I am committed to providing reliable and efficient support to help businesses save time, stay organized, and grow.

I help e-commerce brands scale smarter — by automating support, streamlining store operations, and reducing busywork using AI… so you can focus on growth, not grunt work.
With 2 years of experience working behind-the-scenes of Shopify stores, I’ve managed everything from:
Product listings & descriptions that actually sell
Order fulfillment, refunds, & backend cleanups
Shopify theme tweaks & app integrations
Freshdesk support that turns angry customers into 5-star reviewers
AI-powered workflows using ChatGPT, Lovable, Claude.ai & Gamma.ai
I don’t just do tasks — I build systems. I’m the kind of VA who thinks like an operator and executes like an automation assistant. If there’s a manual process draining your time or energy, I’ll either automate it or streamline it.
Bottom line? I help you get more done in less time — without sacrificing customer experience.
Ready to delegate, scale, and breathe again?
Let’s make your e-commerce machine run smoother than ever.

Order Management Specialist (Apparel & Promotions)
Inventory Tracking Specialist
Order & Fulfillment Coordinator
Apparel Order Specialist (Embroidery & Screen Print)
Supplier & Customer Relations Management
Supply Chain Management
Inbox Management
Google Suites Expert
Data Entry Specialist
Product Sourcing Specialist