Organizational success, I specialize in cultivating high-performing teams through strategic training, motivation, and performance management, while optimizing operations via data-driven process improvements, workflow analysis, and rigorous KPI tracking. My strong communication skills enable me to resolve conflicts, engage stakeholders effectively, and deliver clear, actionable reports that keep everyone aligned. I leverage technical proficiency in Microsoft Office Suite, Salesforce CRM, and Genesys to streamline processes and enhance productivity, while my sharp problem-solving abilities—root cause analysis, decisive action under pressure, and proactive crisis management—ensure challenges are turned into opportunities. By integrating these skills, I deliver measurable results that boost efficiency, strengthen teams, and accelerate growth for your organization.

I am a Customer Service Representative with experience supporting US healthcare and dental providers. I handle inbound calls and assist with eligibility and benefits verification, claims status inquiries, and prior authorization requests. My work focuses on helping dental providers get accurate insurance information and timely support.

I use Salesforce Lightning CRM, Genesys Cloud, MS Teams, and Outlook for call handling, case documentation, and communication with providers. I am used to working in a fast-paced environment that requires accuracy, attention to detail, and proper documentation.

I am an aspiring Dental Virtual Assistant, currently building my career in dental insurance and administrative support. I am available for full-time night shift work aligned with US time zones and open to long-term remote opportunities.

I am reliable, easy to work with, and consistent in following processes. I take responsibility for my work and make sure tasks are completed correctly and on time.

Available immediately—let’s connect!

Most businesses don’t need more tools, they need better systems.

I help businesses streamline operations, organize their CRM, and automate repetitive tasks using GoHighLevel (GHL) so they can focus more on growth instead of manual backend work.

I specialize in building efficient systems that improve lead management, follow-ups, client communication, and overall workflow organization.

My goal is simple: create smoother operations that save time, reduce missed opportunities, and improve the client experience.

Here’s how I support businesses using GoHighLevel:

• CRM setup & optimization
• Pipeline & opportunity management
• Workflow & automation setup
• AI automations
• Appointment scheduling & calendar systems
• Email & SMS automation
• Funnel & landing page setup
• Lead tracking & database management
• Client follow-up systems & backend support

Beyond my GHL expertise, I bring 4 years of professional experience across customer operations, remote support, and data management. I’ve handled inbound/outbound calls, emails, chats, and customer support operations across healthcare, retail, sales, insurance, and e-commerce industries.

I also worked remotely for a UK-based company in an analyst role, which strengthened my ability to work independently, manage multiple systems efficiently, maintain accuracy, and communicate professionally in fast-paced environments.

I’m highly organized, detail-oriented, proactive, and always focused on creating systems that help businesses operate more efficiently.

If you’re looking for someone who can combine technical GHL skills with strong operational support and communication, I’d love to help your business grow.

My professional journey began at Alorica where I spent for 2 years and a half gaining experience in customer-facing roles. Initially, I focused on billing and retention for a newspaper account, and after that I got transitioned to satellite radio account after a year and a half where my capabilities also included billing support and radio activation.

I joined ADP Philippines Inc., for a year, contributing to their payroll and tax processing operations, including handling garnishments, ensuring timely employee payments, check recording, and tracking deliveries.

And I also joined RealPage Philippines Inc., for 2 years and a half, a software company, where I supported the leasing process for Real Estate companies by providing information to prospects, checking availability, and scheduling appointments.

I am also proficient in Graphic design using Canva.

My competitive nature drives me to consistently strive for excellence in my work. I'm a meticulous individual who pays close attention to even smallest details, ensuring that my work is accurate and thorough.

General Virtual Assistant

Customer service and virtual assistance professional with almost 6 years of experience in technical support, finance, e-commerce, and administrative support. Currently working as a Virtual Assistant focused on Commercial Lines Insurance, handling quoting, submissions, policy documents, and other back-office tasks. Skilled in customer communication, multitasking, and working in fast-paced environments.

As an experienced and dedicated IT Support Specialist with a decade of helping people, I take immense pride in providing exceptional technical assistance and problem-solving solutions to end-users. Beyond just fixing issues, my focus is on ensuring that every user's experience is seamless and satisfying.
My approach to IT support is deeply rooted in the principles of ITIL best practices. Managing help desk tickets with utmost care, I strive to resolve i----------- promptly, leaving no stone unturned to ensure the best possible outcomes for every user.

With expertise in research, email list building, LinkedIn lead generation, prospect list creation, data scraping, data entry, lead generation strategy, and cold email outreach, I deliver high-quality leads for clients. I have a proven track record of success in creating targeted email lists and LinkedIn profiles of decision makers, compiling comprehensive prospect lists with accurate contact information.

Specializing in tailored lead generation strategies, I increase conversion rates and revenue growth. Proficient in Google Sheets, Microsoft Excel, Airtable, and Notion, I streamline lead management processes and ensure efficient collaboration.

If you seek a lead generation expert who delivers exceptional results and drives business growth, I'm ready to contribute my skills and expertise. If you think we can work things together, let's talk! Let's discuss your requirements and how I can add value to your team.

Detail-oriented Healthcare Virtual Assistant with over 3 years of experience specializing in U.S. healthcare operations, insurance eligibility, and member advocacy. I have a proven track record in navigating complex insurance benefits, claims reviews, and HIPAA-compliant documentation. I am an expert at facilitating member appeals and maintaining high-quality service in high-volume, remote environments.

Availability & Logistics
Schedule: Available for Part-Time or Full-Time support.

Timezone: Fully aligned with U.S. Business Hours (EST/CST/PST).

Workspace: 100% secure, noise-canceling remote home office.

Why Hire Me?
I bring specialized experience from Optum, a deep commitment to data integrity, and a proven track record of managing high-volume, complex insurance cases with both accuracy and empathy. I am ready to provide consistent, high-quality administrative support for your practice or healthcare organization.

Executive Portfolio & Case Study
Please see my attached Executive Portfolio (Page 2) for a detailed Case Study on how I resolve complex insurance plan transitions and prevent claim denials for U.S. members.

Full Portfolio Link: -----------

I am passionate about helping dental practices thrive by taking care of the administrative tasks so you can focus on providing excellent patient care. With my strong organizational skills, attention to detail, and commitment to excellence, I am confident in my ability to support your practice effectively.

I am a skilled and adaptable bilingual Virtual Assistant fluent in English and French, with a focus on providing high-level administrative support and enhancing organizational efficiency. I am experienced in managing complex scheduling and communications through advanced tools like Microsoft Outlook, Google Calendar, and Calendly, ensuring seamless coordination and attention to detail in every task. My strong communication skills, proactive approach, and ability to adapt quickly to new team dynamics make me a valuable asset to any fast-paced, evolving environment.

A dedicated and detail-oriented professional with extensive experience in customer service, technical support, and administrative roles. Skilled in problem-solving, communication, and multitasking with a strong background in accounting technology and data management. Proven ability to adapt quickly in dynamic work environments, both remote and on-site, while consistently delivering high-quality results. Passionate about leveraging technical expertise and interpersonal skills to contribute to organizational success and grow within a challenging role.

• Microsoft Office proficiency
• Canva for presentations
• Microsoft Dynamics 365 (CRM)
• Outbound calling experience
• Administrative and communication support

Technical Support Engineer with 9+ years of experience providing L1/L2/L3 support for enterprise contact center platforms. Experienced in troubleshooting, root cause analysis, log analysis, customer i----------- management, and cross-functional collaboration across Genesys Cloud, Genesys Engage, and PureConnect environments. Skilled in supporting routing, IVR, SIP, reporting, administration, and infrastructure-related issues.

Customer support, billing support, and e-commerce order processing specialist with BPO and remote admin experience across customer service, account support, billing disputes, payment processing, email support, data entry, daily reports, order handling, quotes, invoices, and logistics coordination.

I currently support remote admin and e-commerce operations, including replying to emails, processing invoices and payment receipts, preparing daily reports, taking orders, creating quotes, and coordinating with warehouses and shipping partners such as FedEx and DHL. I also have experience with Salesforce CRM, Genesys Cloud, Brightpearl, ShipStation, Microsoft Office, Microsoft Teams, Zoom, Slack, and Canva.

My background includes customer service and account support for Vanguard, HONK Roadside Assistance, American Express, AT&T U-verse/DIRECTV, and Comcast. I am comfortable handling billing questions, account updates, fraud/account access concerns, inbound and outbound calls, upselling, order processing, scheduling, and customer issue resolution.

I am looking for a long-term remote role in billing support, order processing, e-commerce customer support, admin support, or customer service where I can work with minimal supervision and help customers and operations run smoothly.

Resume: -----------

I have 10+ years of experience in workforce management, data analysis, operations support, and administrative work across call center and government environments.

I am a reliable, detail-oriented remote worker who can work independently with minimal supervision. I am comfortable managing multiple tasks and delivering accurate results on time.

Work Experience:
Remote ESA Researcher —

Data entry and table writing for ESA reports
Government portal research and records management
Document template population and invoicing

Team Leader — Reporting Analytics

Managed and mentored a team of reporting analysts for 2 years
Oversaw KPI scorecards, shrinkage reports, and attendance tracking

Reporting Analyst / Real Time Analyst / Scheduler

Built and maintained KPI scorecards, attendance, and shrinkage reports
Real time floor monitoring and workforce scheduling
Tools used: Salesforce, Genesys Cloud (PureCloud), Skyspeed

Call Center Agent

Inbound and outbound calls, chat and email support
Handled sales, repairs, warranties, and airline booking accounts

Administrative Aide — Government Office

Processed billing and food procurement papers
Drafted invitation and program letters
Facilitate programs and events

Skills:

Microsoft Excel, Google Sheets, Salesforce, Genesys Cloud, Skyspeed, QuickBooks, Data Entry, Canva, Reporting, Workforce Management, Administrative Support, Customer Service

Friendly and results-driven Customer Service Representative with a proven track record of turning customer concerns into positive experiences. Skilled in handling inquiries through chat, email, and phone with professionalism and empathy. Tech-savvy, quick to learn new tools, and passionate about helping customers feel valued and understood. Dedicated to delivering exceptional service that builds trust and loyalty.

Reliable Customer Support professional specializing in high-volume eCommerce operations. I am an expert in managing email, live chat, and support tickets to deliver prompt, empathetic resolutions that boost customer satisfaction.
Technical Expertise:
Support Channels: Master of multi-channel support (Email, Live Chat, Ticketing).
Tools: Proficient in Gorgias, Rich Panel, and Shopify.
Operations: Experienced in order fulfillment, inventory tracking, and data management via Google Sheets.
Communication: Seamless collaboration using Slack, Microsoft Teams, and Webex.
I thrive in fast-paced startup environments, balancing operational efficiency with a warm, customer-centric approach. I am quick to learn, highly detail-oriented, and committed to maintaining high standards of service, whether resolving complex issues or managing routine inquiries.

Customer Support Specialist | Email, Live Chat, WhatsApp, Meta Business Suite | Order Management | Shopify | Canva & CapCut VA

I am a dedicated Customer Support Virtual Assistant with strong experience handling??email support, WhatsApp messaging, Meta Business Suite inbox, and live chat for e-commerce and service-based companies. I provide prompt, friendly, and professional assistance while maintaining accuracy and a customer-first mindset.
I handle order inquiries, tracking updates, refunds, returns, exchanges, product concerns, escalations, and CRM ticket management with consistency and attention to detail. I am trained in maintaining brand voice, improving customer satisfaction, and resolving issues efficiently.

Aside from support tasks, I can also assist with basic content creation using Canva (graphics, product posts, marketing materials) and CapCut (short-form video editing, reels, TikTok content, simple ads). This allows me to support customer service and light social media tasks simultaneously.

Core Skills
???Email Customer Support
•Live Chat Support
•WhatsApp & Messenger Support
•Meta Business Suite Inbox Management
•E-commerce Customer Support
•Order Management & Tracking Updates
•Returns, Refunds & Exchange
•Processing Customer Escalation
•Handling Shopify
•Canva Graphic Design
•CapCut Video Editing
•Social Media Assistance

What I Offer
•Fast, accurate, and empathetic customer service
•Clear communication and solution-focused responses
•Professional handling of high-volume messages
•Ability to understand and maintain brand tone
•Content creation support for marketing and social media
•Strong organizational and multitasking skills
•Reliable, disciplined, and able to work with minimal supervision

Why Clients Choose Me
•Experienced in both customer support and content creation
•Positive, fast learner, and proactive problem-solver
•Committed to meeting KPIs: response time, resolution rate, CSAT
•Adaptable to new tools and workflow processes
•Dedicated to helping businesses improve customer experience

Social Media Manager, Digital Marketing, Appontment Setter, Lead Generation, Email Marketing, Graphic Design (Adobe Photoshop and Illustrator), Video Editing (Sony Vegas Pro and Adobe Premiere), Microsoft Office

Customer Support Professional with 2 years of experience supporting clients using OneSite by RealPage. Skilled in assisting users with system navigation, troubleshooting product-related issues, and resolving technical and operational concerns in a fast-paced support environment. Experienced in identifying root causes of issues, providing clear guidance to end users, and escalating complex cases to ensure timely resolution. Strong focus on delivering quality customer service, improving user experience, and maintaining accuracy in documentation and case handling.

Sabre GDS Specialist and Air Operations Support professional with experience handling flight bookings, ticketing, exchanges, refunds, and flight disruptions. Adept at coordinating with airlines, cruise guests, and internal cruise teams to quickly resolve travel issues and maintain seamless operations.

Experienced BPO Operations Manager | Proven Team Leadership, KPI Achievement, and Customer Success

As a skilled Virtual Assistant and Talent Acquisition Specialist with experience in the BPO industry, I’m passionate about helping companies find top-tier talent while ensuring seamless operational support. With a strong foundation in recruitment strategies, candidate sourcing, and onboarding, I work tirelessly to identify and attract individuals who align with an organization’s needs and culture. In my role as a VA, I efficiently manage administrative tasks, scheduling, email correspondence, and other essential duties, allowing clients and teams to focus on what matters most. My ability to multitask, adapt quickly to new challenges, and maintain a high level of professionalism makes me a valuable asset in any fast-paced environment. I thrive on building strong relationships with both clients and candidates, ensuring that the recruitment process is smooth, transparent, and effective. My goal is to deliver quality service, contribute to company growth, and foster a positive experience for everyone involved.

I am a results-driven Virtual Assistant with 7+ years of experience in the BPO industry, specializing in Workforce Management, operations support, and administrative coordination, now offering services as a GoHighLevel (GHL) Virtual Assistant and General Admin VA.

My background in Workforce Management has strengthened my skills in data analysis, scheduling, reporting, workload balancing, process optimization, and meeting tight deadlines—all of which translate seamlessly into high-level virtual support for business owners and agencies.

I’m a results-driven Executive Assistant with over 3 years of experience supporting customer service, back-office operations, and healthcare functions across retail, insurance, and optical environments. I help keep things running smoothly by managing appointments, coordinating with clients, handling data accurately, and ensuring all documentation is organized and compliant.

I’m proficient in tools like Google Workspace, Microsoft Dynamics 365, and Birdie for client management, medical history tracking, and compliance auditing. I also use AI tools like ChatGPT to streamline workflows and improve productivity. I’m flexible with working across US and UK time zones, and I pride myself on my strong attention to detail, adaptability, and ability to create efficient systems that support daily operations without compromising compliance.

EDUCATION:
BSED- TLE
(Graduated 2019)
MAED in Home Economics
(Started)

EXPERIENCE:
Business Consultant, Healthcare Account, from 2019 to 2020, in Cognizant Technology Solutions. Process Executive, Retail Account, from 2020 to 2024, in Cognizant Technology Solutions. Pharmacy Helpdesk Advocate, Healthcare Account, from 2024 to 2026, in Optum Global Solutions.

CURRENT EMPLOYMENT STATUS:
Hired Full Time on August 8, 2024.

Struggling to keep up with customer inquiries and complaints? I can help you provide prompt, professional, and stress-free support, so your customers stay happy and your business runs smoothly!

I am a Professional Customer Service Representative with experience in BPO and eCommerce.

- Specialize in email, chat, and phone support to ensure customer satisfaction
- Recognized as Top Performer in BPO for consistently exceeding KPIs and quality metrics
- Experienced in BPO customer service for telco, sales, and retail accounts
- Managed 80–100 Live chat and Emails daily with 99?curacy for eCommerce store.
- Skilled in CRM and communication tools: QuickeCep, Sellfox, Salesmartly, Dialpad, Genesys Cloud
- Proficient in Google Workspace and Microsoft Office
- Experienced in order processing, returns handling, refunds, and replacements for eCommerce stores
- Able to manage high-volume customer inquiries efficiently while maintaining accuracy
- Track record of improving response times and customer satisfaction metrics
- Eager to learn new tools and continuously improve processes
- Reliable, detail-oriented, and proactive in streamlining support workflows

Results-driven professional with experience in Project Management, Client Success, Team Leadership, Sales, and
Technical Support. Proven track record in leading teams, managing projects, and delivering exceptional client
outcomes. Skilled in driving revenue growth, resolving complex issues, and building strong relationships to achieve business goals

I’ve built my experience across customer service, marketing, and admin work. I started at Mister Donut, moved into a marketing role, and then worked in the BPO industry handling a US credit card account—both customer support and backend processing. Most recently, I worked as a virtual assistant for a Canadian loan service, where I reviewed applications, assisted clients, and made sure everything stayed accurate and compliant. I’m used to wearing different hats and making sure things get done properly.

Customer Service Professional with 3+ years of experience providing customer support,
complaint resolution, escalation management, account administration, and passenger assistance
in fast-paced international airport operations. Skilled in handling customer inquiries, resolving
service issues, maintaining accurate documentation, and collaborating with cross-functional
teams to deliver exceptional customer experiences. Strong communication, active listening,
problem-solving, and critical-thinking skills with a commitment to customer satisfaction.

To leverage my expertise in customer service, with proven experience in handling calls, professional emails, and chat support. I bring years of successfully managing complex customer concerns and challenging scenarios, aiming to contribute to client growth and business success by applying the knowledge and skills gained through extensive customer support experience.

Social Media Content Moderator from July 2018 - September 2022; Currently a Real Time Analyst since September 2022.

Results-driven Customer Service and Talent Acquisition professional with experience in healthcare support, recruitment coordination, and client communication. Skilled in appointment scheduling, candidate sourcing, customer issue resolution, and administrative support in fast-paced environments. Recognized for strong multitasking abilities, professionalism, and delivering exceptional client experiences through effective communication and organization

Customer service professional with experience in Shopify e-commerce support, business intelligence, and team leadership. Skilled in assisting customers and merchants, resolving complex issues, and improving operational efficiency through data-driven insights. Experienced in billing support from the telecommunications industry, with strong attention to detail and the ability to handle financial inquiries accurately. Proficient in Microsoft Excel, including advanced functions, Power Query, and pivot tables. A collaborative and results-driven professional committed to delivering excellent customer experiences and continuously expanding expertise in customer service and accounting operations.

Hello!
I am Rebecca! I have 3 years of Customer service experience. I am also a trained bookkeeper using Quickbooks. I am passionate about my job that I was able to join top teams during my customer service days. I've worked in call center working from home and the office.

Dedicated Customer Service Representative with over two years of experience providing customer support through phone, chat, and email. Skilled in communication, problem-solving, and delivering excellent customer satisfaction. Open to virtual assistant, administrative, and non-voice opportunities while continuing to grow professionally.

Hello! I'm Bai Rohaynnah, a Customer Support Specialist with 2+ years of BPO experience.

I have supported travel, insurance, and billing accounts in fast-paced environments.

I help businesses deliver excellent customer service while keeping support operations organized and efficient.

I have experience handling high-volume customer inquiries through phone, email, and chat.

I focus on clear communication, problem solving, and professional customer interactions.

How I can support your business:

• Email Support
• Live Chat Support
• Phone Support
• Customer Issue Resolution
• Billing and Account Assistance
• Escalation Handling
• Administrative Support
• Data Entry and Documentation

I am experienced with CRM ticketing systems, Google Workspace, Microsoft Office, and communication tools like Slack and email platforms.

My goal is to help businesses improve customer satisfaction and maintain smooth support operations.

If you're looking for a dependable Customer Support Specialist or Virtual Assistant, I would be happy to support your team.

Full-time
40 hours per week
Available to start immediately

Bachelor of Science and Information Technology graduate (BSIT) with Business Process Outsourcing (BPO) experience handling customer service and order support. Skilled in using internal order management tools to monitor stock, place orders, book delivery dates, and maintain accurate order records. Able to coordinate with local service providers for updates on deliveries and escalate issues to higher levels when needed. Experienced in answering product questions, informing clients about promotions, and providing solutions for missing or damaged items. With strong communication skills, quick to learn new tools, and ready for entry-level IT, helpdesk, and customer service roles.

I have 8+ years of experience in high-volume BPO operations (500+ seats), progressing from CSR to Real-Time Analyst, Reports Analyst, and now WFM Traffic Analyst at Conduent. My core strength is building automated reporting systems with Advanced Excel, VBA, Power Query, Power BI, and SQL that remove manual work from a team's day-to-day reporting.

IT Support professional with almost 4 years experience providing technical assistance, troubleshooting hardware and software issues, managing user accounts, and supporting end users through email, chat, and ticketing systems. Skilled in Microsoft 365, remote support, customer service, and issue resolution. Committed to delivering excellent customer experiences while ensuring the timely resolution of technical concerns.

Tools:
Microsoft 365
Active Directory
Ticketing Systems (ServiceNow)
Remote Desktop Support (Remote Bomgar)
Customer Support
Documentation
Basic Cloud Support
Virtual Desktop (Citrix now Cloud Workspace)
Zapier Automation (bonus skill)


Skills Section:
IT Support
Helpdesk Support
Service Desk
Technical Support
Customer Service
Microsoft 365
Troubleshooting
Ticket Management
Chat Support
Remote Support
Cloud Support
Zapier

Highly skilled Genesys Cloud Specialist with a strong background in optimizing customer experiences and streamlining workflows. Proficient in deploying Genesys Cloud solutions and integrating them seamlessly into help center platforms. Expertise includes implementing scheduled callback functionality within IVR systems and designing efficient communication workflows. Committed to delivering high-quality solutions that exceed expectations and drive business success. Open to discussing potential opportunities and excited about contributing to new projects.

Hi! I’m a reliable and tech-savvy remote professional with 7 years of BPO experience — 3 years in customer and technical support(chat), and 4 years as a Real-Time Analyst (WFM).

I’m now transitioning to online part-time roles as a General Virtual Assistant, Admin Support, E-commerce VA, or Data Entry Specialist, with plans to take on full-time opportunities in the near future.

I’m skilled in tools like Google Workspace, MS Excel/Sheets, MS Teams, Zoom, Canva and Genesys Cloud. I have strong attention to detail, time management and problem solving skills, and I’m used to working under pressure and tight deadlines.

I'm a quick learner, proactive, and easy to work with. Currently exploring tasks like product listing, email management, basic research, order tracking, and inventory/data management.

Open to training, adaptable to new tools, and excited to grow in the virtual workspace.

Let’s connect and see how I can support your business!

Customer Support & Healthcare VA with 5+ years of experience in BPO, insurance, and provider support. I specialize in benefits & eligibility, pre-auth coordination, claims status, PCP/provider updates, and member communications across chat, email, and inbound/outbound channels.
What I’ve Delivered

95–98% CSAT across chat/email; AHT reduction by streamlining macros and workflows.
Processed 200–300+ tickets/day during peak with first-contact resolution focus.
Coordinated benefits verification (medical, dental, vision) and pre-authorizations with accurate documentation and HIPAA-aligned handling.
Executed PCP changes, provider directory lookups (FindCare), and member advisements with clear documentation and call notes.
Worked in remote and hybrid setups using Zendesk, Salesforce, Avaya/Genesys, GSuite/MS365, EMR/EHR tools, and CRM platforms.

Tools & Skills
Zendesk, Salesforce, Intercom, Freshdesk, Avaya/Genesys, EMR/EHR, CRM, Google Workspace, Microsoft 365, Slack, ClickUp/Trello, RingCentral, Zoom, Loom; HIPAA-aware, ticket triage, macros, QA documentation, SOPs, Excel trackers.
Healthcare/Insurance Tasks I Handle
Benefits & eligibility • PCP/provider updates • Prior auth coordination • Claims status & EOB guidance • Referrals & network checks • Member onboarding emails • ID cards & address changes • COBRA/Cal-COBRA guidance (non-legal)
Work Setup
Fiber internet (backup mobile data), laptop with webcam and noise-cancelling headset. Comfortable in US time zones and 4-hour part-time shifts.
Value Proposition
I bring accuracy, empathy, and speed—balancing compliance and member experience while hitting KPIs.

I help businesses stay efficient and on track using real-time data and fast decision-making.

With 7 years of experience in workforce management, analytics, and technical support, I’ve supported high-volume operations where performance and speed matter.

I specialize in real-time monitoring, staffing adjustments, and solving issues before they impact service levels. My technical background also allows me to troubleshoot systems and reduce downtime without constant escalation.

What I can do for your business:
• Real-time monitoring and intraday management
• Workforce analytics and staffing optimization
• Excel reporting (Pivot Tables, Dashboards, basic VBA)
• KPI and service level tracking
• Root cause analysis and process improvement
• Technical support and escalation handling

What I’ve delivered:
• Maintained service levels during volume spikes
• Reduced downtime through proactive issue resolution
• Improved team performance through coaching and insights
• Supported enterprise systems including Xerox environments

Certified Lean Six Sigma Yellow Belt, with continuous upskilling in Excel and automation.

If you need someone who can analyze, act, and improve operations with minimal supervision, I’m ready to help.

I am a detail-oriented and dependable professional with over three years of experience in customer service and healthcare support within the BPO industry. I have strong communication, problem-solving, and multitasking skills, with the ability to handle high-volume customer interactions while maintaining professionalism and accuracy. My experience includes voice support, customer retention, data documentation, and resolving customer concerns efficiently.

I want to be known as a reliable, hardworking, and adaptable worker who consistently delivers quality service and contributes positively to the team. I take pride in being organized, goal-driven, and committed to providing excellent customer experiences while supporting business operations effectively.

Hello! I'm -----------, your ROCKSTAR Virtual Assistant. I'm here to help you work more efficiently by providing remote virtual assistance. With experience supporting busy professionals, I can streamline your tasks and enhance your productivity to help you achieve your goals. Let's work together to simplify things!


With a solid background in the BPO industry, I’ve developed a diverse skill set that allows me to adapt to a variety of tasks and challenges. Whether it's managing your schedule, answering inquiries, or handling sensitive information, I love tackling problems and finding solutions. I’m proficient in a broad range of software applications, from CRM systems to project management tools, and always happy to learn new ones. I'm always open to expanding my skills and adapting to whatever tools you prefer.


I thrive in fast-paced environments, juggling tasks and providing thoughtful, solutions-oriented support tailored to your needs. I live by the motto "one step at a time," a principle that has guided me through my journey in the professional world. It’s a reminder that meaningful progress, whether in personal growth or in supporting others, takes time and dedication.


I'm grateful to have received several awards for my efforts, including the Rockstar Award, for maintaining high client satisfaction scores and consistently meeting performance goals. I'm a work in progress, always striving to improve and contribute.


Let's work together to:


Simplify your workflow and boost productivity
Crush your to-do list and achieve your goals


I'm committed to being your all-in-one virtual assistant, when you need a reliable, results-driven Virtual Assistant who always shows up and delivers, you need me. Let's get started!

Healthcare Support Specialist with over 3 years of experience in patient coordination, insurance verification, and high-volume case management. Skilled in handling time-sensitive requests, coordinating with healthcare providers, and ensuring accurate service delivery. Proven ability to manage multiple priorities in fast-paced environments while maintaining strict HIPAA compliance and documentation standard.

Experienced Team Lead Manager and Quality
Assurance Analyst with a strong background in
content moderation, customer support, and data
analysis. Proven track record of leading high-
performing teams, enhancing accuracy and
compliance, and driving customer satisfaction.
Proficient in Excel, Salesforce, project
management, and various analytical tools.
Currently leading a team of content moderators
for the Temu campaign, and open to new
opportunities or collaborations with innovative
projects or companies.

As a worker, I would want to be known as reliable, efficient, and proactive. I am adaptable, always ready to take on new tasks and learn. I am someone who can anticipate needs, maintain a high level of organization, and work independently while still being a team player. My aim is to make my clients' lives easier by offering seamless support and maintaining a positive, professional attitude.

Hello, I’m Zeus, an Executive Virtual Assistant and Data Entry Specialist with 4+ years of experience in virtual assistance, administrative support, CRM management, US healthcare operations, and remote business support. I help US-based teams streamline workflows, improve data accuracy, and handle high-volume administrative tasks with efficiency and consistency.

I specialize in:
Data entry, data management, and CRM updates (US healthcare and operations systems)
Executive and administrative support, documentation, and records management. Email and calendar management, Zoom scheduling, and meeting coordination
Customer support, account handling, and billing-related documentation
Workflow coordination and operational support for remote teams

Tools I use:
Microsoft Excel (data management, reporting, and analysis)
Google Workspace (Docs, Sheets, Gmail, Calendar)
CRM systems (data encoding, validation, and reporting)
Trello and Basecamp (task and workflow management)
Zoom (virtual meetings and scheduling coordination)
AI tools (summaries, documentation support, and workflow optimization)

With a strong background in healthcare support, operations, customer service, and executive assistance, I am experienced in handling large volumes of data while maintaining accuracy, structure, and compliance. I focus on efficiency, organization, and process improvement to support fast-paced remote and US-based teams.

I am available as a reliable Executive Virtual Assistant / Data Entry & Operations Support Specialist for businesses looking to improve productivity, accuracy, and overall operational efficiency.

Portfolio: -----------
Resume: -----------

I am an experienced Customer Support Specialist with a strong background in e-commerce support, order processing, and service recovery. I have hands-on experience handling customer inquiries through phone, email, and chat in a fast-paced call center environment.

I am highly organized, detail-oriented, and able to work under pressure while maintaining professionalism and empathy in every interaction.



Core Skills:



- E-commerce Customer Support

- Order Management & Tracking

- Service Recovery & Complaint Handling

- Escalation Support

- Email, Chat & Voice Support

- CRM / Ticketing Systems

- Customer Retention & Problem Solving



I am looking for a long-term opportunity where I can contribute my skills in customer experience, support operations, and client satisfaction.

I am a Customer Support Specialist with nearly 2 years of experience supporting international customers, including EU-based clients. I specialize in billing support, account issue resolution, and handling high-volume inquiries across chat, email, and phone. I manage 80–120+ daily interactions while maintaining a 90%+ first-contact resolution rate, using tools like Salesforce Service Cloud and Genesys Cloud CX for efficient ticket management, along with Microsoft Teams and Google Workspace for communication. I’m known for clear, empathetic communication, strong attention to detail, and the ability to stay organized in fast-paced environments. I'm available for full-time remote work and flexible across US, UK, and AU business hours.

7 years in Customer Services, 12 years Work Force Analyst with overall 19 year’s experience in BPO industry seeking to obtain a position with a company where I can utilize my organizational, multitasking skills.

Customer Service professional with 4+ years of experience providing seamless client and provider support. Expert in CRM systems, contact center platforms, and Microsoft Office, with a proven record of resolving inquiries efficiently, boosting client satisfaction, and increasing retention by up to 20%. Skilled at multitasking in fast-paced virtual environments, fostering long-term client relationships, and contributing positively to team success.

Hi, I’m Jhon Kylle Yana — a dedicated US Healthcare Virtual Assistant with 4+ years of experience supporting providers, pharmacies, and PBM operations. I specialize in EMR/EHR management, prior authorizations, medication refills, patient scheduling, and claims investigation, all while maintaining HIPAA compliance and high-quality case management.

I’ve successfully managed high-volume workflows, consistently meeting SLA/KPI targets and improving patient outcomes. I’m skilled in tools like Oracle, Citrix, Zyter, TruCare, and CRM platforms, and I have a proven track record of mentoring new hires and streamlining administrative processes.

I’m passionate about helping US healthcare teams operate efficiently, reduce administrative burdens, and deliver seamless care to their patients. If you’re looking for a reliable, detail-oriented, and proactive Healthcare VA, I’d love to contribute to your team.

With hands-on experience in sales and team leadership, I bring over six years of experience supporting daily
operations, managing client relationships, and keeping business processes organized and efficient. I help
businesses stay on track by handling critical administrative responsibilities, maintaining clear communication
with clients, and ensuring tasks move forward without delays.

I’m a Technical Customer Support Specialist skilled in DNS management, web hosting setup, email support, and Zendesk, helping businesses resolve technical issues quickly while keeping customers happy. I consistently maintain above 90% CSAT and am expanding my skills in marketing automation to improve workflows and retention.

I help clients troubleshoot technical issues, set up services correctly, and resolve problems efficiently while ensuring a positive support experience. I have handled 30–50 customer cases daily, including escalations, and am proficient in domain configuration, DNS records, web hosting setup, and email troubleshooting. My goal is to ensure smooth technical operations and happy, loyal customers.

Top 10 Skills:
DNS Management – A, CNAME, MX, TXT records, domain configuration
Web Hosting Setup & Configuration – cPanel, Plesk, shared & VPS hosting
Email Support & Troubleshooting – Email deliverability, SMTP, IMAP/POP3
Technical Customer Support – Ticket handling, technical issue resolution
Zendesk Ticket Management – 30–50 daily tickets, including escalations
Customer Retention & Experience – Complaint resolution, CSAT >90%
Domain Setup – Domain pointing, propagation checks
Marketing Automation (Learning) – Integrating support with email workflows
Live Chat & Email Communication – Clear, empathetic, professional messaging
Problem-Solving & Documentation – Knowledge base creation, SOPs, technical guides

Customer-focused and detail-oriented Virtual Assistant with 2 years of experience as a Customer Service Representative. Skilled in handling inquiries, resolving concerns, managing emails and chats, and maintaining accurate records. Demonstrates strong communication, problem-solving, and multitasking abilities. Eager to apply these skills while learning new tools and providing efficient administrative support.

Virtual Assistant | Customer Service & Retention Specialist

Hi! I am Joan Tabelin, a reliable and results-driven professional with 9+ years of combined experience supporting customers and businesses across multiple industries. I am currently seeking opportunities as an Amazon VA, General Virtual Assistant, Customer Service Representative, or Retention Specialist.

I have 7 years of solid customer service experience handling financial, healthcare, telecommunications, and travel accounts. My background includes managing high-volume customer interactions through email, chat, and phone while ensuring excellent service, compliance, and customer satisfaction.

I also bring 2 years of experience as a Retention Specialist, where I focused on preventing cancellations, handling escalations, resolving objections, and improving customer loyalty through effective communication and solution-based support.

Core Skills & Strengths:

* Virtual Assistance (admin support, task management)
* Customer Service (email, chat, phone)
* Customer Retention & Escalation Handling
* CRM & Ticketing Systems
* Problem-Solving & Conflict Resolution
* Detail-Oriented, Organized, and Deadline-Driven
* Professional Communication & Customer Empathy
*-----------
*xero AP/AR

I am dependable, quick to learn, and committed to helping businesses improve customer satisfaction, retention, and operational efficiency. I am currently seeking long-term or project-based opportunities as an Amazon VA, General Virtual Assistant, Customer Service Representative, or Retention Specialist.
I am ready to add value to your team from day one.

I am a reliable and detail-oriented Medical Virtual Assistant with a degree in Psychology and hands-on experience supporting mental health, medical, and telehealth services.

I have worked extensively with Medical, Pharmacy, and Behavioral Health insurance, handling insurance verification, eligibility checks, claims assistance, prior authorizations, and in-network provider searches. I am well-versed in commercial plans including PPO, HMO, EPO, and POS.

My background includes experience as a Telehealth Proctor, where I guided patients through virtual health processes and ensured accuracy, compliance, and patient comfort. I also completed an internship in a school setting as a Guidance Counselor Assistant, strengthening my communication, empathy, and documentation skills—essential for mental health and patient-facing roles.

I am highly organized, HIPAA-conscious, and comfortable working with remote teams, EMRs, and confidential patient data. I take pride in providing compassionate patient support while ensuring administrative tasks are completed accurately and on time.

I am seeking a long-term remote role where I can support healthcare providers by improving workflow efficiency, patient experience, and insurance processes.

Key Skills
Medical Virtual Assistance
Mental Health / Behavioral Health Support
Insurance Verification & Eligibility
Medical, Pharmacy & Behavioral Health Insurance
Prior Authorizations Support
Claims Follow-Up & Resolution
Referrals Coordination
Patient Scheduling & Follow-Ups
Telehealth Support
EMR / EHR Adaptability
HIPAA Compliance
In-Network Provider Search
Patient Communication (Phone, Email, Chat)
Data Entry & Documentation

Strengths
Detail-Oriented: Ensures accuracy in claims, benefits, and documentation.
Empathetic Communicator: Leverages psychology background to connect with members and understand their needs.
Problem Solver: Proactively identifies discrepancies and resolves issues efficiently.
Adaptable: Thrives in fast-paced healthcare environments and transitions smoothly between roles.
Team Player: Collaborates effectively with providers, members, and colleagues to deliver quality service.

Why Work With Me
Clients appreciate my ability to combine technical expertise (insurance verification, claims processing, HIPAA compliance) with human-centered service (empathy, clear communication, and advocacy). Whether you need someone to manage healthcare accounts, verify benefits, or support telehealth operations, I bring reliability, professionalism, and a proven track record of excellence.

My strong communication skills and presentation skills enable me to build rapport with clients quickly, effectively addressing their needs and converting them into paying customers. I am good in building and maintaining strong relationships with customers by understanding their needs, resolving issues, and ensuring a positive experience with the company, implementing strategies to proactively identify and address potential problems, while also aiming to increase customer satisfaction and loyalty.

Detail-oriented Quality Assurance Analyst with 9+ years of experience in manual testing of web, mobile, ERP, and API-based applications. Strong background in requirements analysis, test planning, test case creation, defect tracking, and integration testing within Agile/Scrum environments. Proficient in JIRA, Confluence, Postman, JMeter, and Jenkins (basic). Proven
ability to collaborate with cross-functional teams to ensure high-quality and on-time software releases.

A meticulous professional with well-versed in providing quality administrative, customer service support and WFM planning, scheduling and real time data analytics through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills.

Detail-oriented aspiring Executive & Admin VA with a background in customer service, live chat support, and data entry for international clients. Experienced in handling high-volume communication, maintaining organized records, tracking tasks, and using structured workflows to support daily operations efficiently. Currently building expertise in executive support, inbox management, and administrative systems.

Tools: Google Workspace (Docs, Sheets, Gmail, Calendar), Microsoft Excel, Microsoft Word, Genesys Cloud, CRM Systems, Canva, Zoom, Google Meet, Toggl, and Clockify.

Dedicated and results-driven professional with proven expertise in lead generation, after-sales support, data migration, and administrative operations. Seeking to streamline business processes, optimize CRM management, and elevate client satisfaction in a dynamic, growth-focused role.

Administrative Task

If you’re feeling overwhelmed by a mountain of tasks and your to-do list is longer than your favorite Netflix series, you’re not alone. Many entrepreneurs struggle to balance admin work with their passion projects.

Enter me—your General Virtual Assistant! I’m here to take the weight off your shoulders, streamline your day-to-day operations, and help you focus on what really matters: growing your business!

Imagine what you could accomplish if you weren’t bogged down by emails, scheduling, and all those little details. With me on your team, you’ll gain back precious hours to brainstorm, connect with clients, or even take that well-deserved break.

Here’s how I can help you:
Task Organization: Say goodbye to chaos! I’ll help you organize your tasks and deadlines so you can stay on top of everything.

Research & Data Entry: Need information quickly? I’ll conduct research and handle data entry with precision.
Customer Support: I’ll provide friendly and timely responses to your clients, ensuring they feel valued and heard.

Insurance Verification Specialist: I can make phone calls to communicate with insurance offices to verify eligibility and benefits of the patients.

I handle the time-consuming, tedious stuff—think data entry, customer service, scheduling, insurance verification, or inbox management—so you can focus on leveling up. I’m detail-oriented, super organized, and ready to help you get back to doing what you love. Ready to make your life easier?
Let’s work together!

I help businesses provide excellent customer experiences through professional email, chat, and customer support.

With 5+ years of experience across telecom, healthcare, travel, hospitality, and financial services, I've supported customers, resolved issues, managed CRM records, and maintained organized support operations.

I'm experienced with Zendesk, Salesforce, HubSpot CRM, Google Workspace, and ChatGPT, and I'm comfortable working in fast-paced remote environments.

If you're looking for a reliable Customer Support VA who can communicate professionally, solve problems efficiently, and help keep customers happy, I'd love to be part of your team.

Dedicated customer service professional with over 2 years of experience in the healthcare industry, specializing in provider services, member benefits, eligibility verification, and authorization processes. Strong knowledge of HIPAA regulations and healthcare compliance standards. Proven ability to handle high-volume inquiries with accuracy and professionalism, ensuring excellent service delivery in fast-paced environments.

Customer-focused professional with over seven years of experience in customer service, patient services, and hospitality. Experienced in supporting patients and guests through clear communication, problem resolution, and high-quality service delivery. Background includes healthcare support, hotel guest services, and customer resolution roles, along with marketing experience in social media and content creation. Detail-oriented, adaptable, and highly effective in fast-paced and remote work environments.

I am a reliable Virtual Assistant and Customer Support professional with experience in healthcare, e-commerce, and technical support environments. I specialize in handling customer inquiries via email, chat, and phone, as well as performing administrative tasks such as data entry, documentation, CRM management, and ticket handling. I am detail-oriented, organized, and capable of managing high-volume workloads while ensuring accuracy, efficiency, and excellent customer service.

Results-driven Customer Support and Customer Success professional with over 2 years of experience in eCommerce environments. Skilled in handling high-volume inquiries, managing orders, refunds, and disputes, and delivering timely, customer-focused solutions. Known for working independently with minimal supervision, following SOPs accurately, and maintaining strong attention to detail. Proven track record as a Top 3 Team Leader, recognized for high performance, problem-solving, and mentoring high-potential agents into advanced roles. Adaptable, reliable, and ready to contribute immediately in fast-paced, remote teams.

Core Customer Support Skills

Customer Support (Email & Live Chat)
Handling Refunds, Returns & Chargebacks
Order Tracking & Order Management
Dispute Resolution & De-escalation
Customer Satisfaction & Retention

eCommerce & Operations

Shopify Order Management
Order Processing & Fulfillment Coordination
Subscription Handling (if applicable)
Product & Account Support
CRM / Helpdesk Systems

Communication & Soft Skills

Strong Written Communication
Attention to Detail
Time Management & Prioritization
Problem-Solving & Critical Thinking
Ability to Work Independently

Technical & Tools

Helpdesk Platforms (Missive, Gorgias)
Gmail / Google Workspace
Notion (or documentation tools)
Slack / Team Communication
Basic knowledge of CRM systems
Ability to quickly learn tools

Strengths

Self-paced learner with minimal supervision
Follows written & video SOPs accurately
High-volume ticket handling
Process improvement mindset
Team leadership / coaching experience
Experience in eCommerce
Experience with subscriptions
Experience handling escalations

Detail-oriented and results-driven professional with over 6 years of experience in customer service, operations management, and executive support. Adept at optimizing workflows, improving efficiency, and driving business success. With a strong background as a Real-Time Analyst, I have a proven track record of managing operational performance, enhancing productivity, and ensuring seamless execution of business processes.

As an Executive Assistant, Appointment Setter, and Social Media Manager, I bring exceptional organizational skills, strategic thinking, and the ability to juggle multiple priorities in fast-paced environments. My expertise extends to marketing, creative content design (Canva), and customer engagement, allowing me to craft impactful strategies that drive brand presence and business growth.

Proficient in industry-leading tools such as Salesforce, Zendesk, Talkdesk, Dialpad, Playvox, and OneLogin, I leverage technology to enhance customer experiences and operational efficiency. A licensed professional teacher with a passion for learning, I thrive in roles that challenge me to innovate, take initiative, and contribute to team success.

I help ecommerce, retail, telecom, and insurance businesses deliver professional customer support through email, chat, and voice channels. With more than 4 years of customer service experience, I specialize in customer issue resolution, CRM management, escalation handling, order processing, billing support, claims coordination, and customer follow-up.

With experience in using Google Workspace, Microsoft Office, CRM platforms, Genesys, and Avaya to manage customer interactions, document cases accurately, and support daily business operations.

My background includes supporting customers for Amazon, Kroger, T-Mobile, 1800 Flowers, AVAS Flowers, and Suncorp Home Insurance. I have worked in high-volume customer service environments while consistently meeting quality, customer satisfaction, and service level expectations.

I am available for part-time work and can support businesses operating in US and Australian time zones. I have a reliable fiber internet connection with mobile backup, a dedicated workspace, and the equipment needed for remote work.

I am looking for a long-term opportunity where I can become a dependable member of your team, contribute to customer satisfaction, and support your business goals. I take ownership of my work, communicate professionally, maintain accurate records, and consistently follow processes to ensure a positive customer experience.

I have experience in customer support and over a year in workforce management as a Real-Time Analyst. Skilled in problem-solving, data analysis, and handling multiple tools, I bring both technical expertise and strong people skills. What sets me apart is my ability to stay efficient while ensuring accuracy and excellent service.

Dedicated and versatile Customer Service Representative with over 8 years of experience supporting multiple industries, including advertising, finance, e-banking, merchant services, and the airline sector. Began career with a 3-year tenure at an automotive advertising campaign, providing reliable and efficient customer service. Transitioned to a financial account handling e-banking support and merchant services, where I delivered high-quality assistance to both individual clients and business partners over another 3-year period.
Most recently, I spent 2 years supporting customers for Virgin Australia Airlines, assisting with domestic and international flight bookings, travel concerns, and loyalty programs. Proven ability to adapt across industries, manage complex issues, and deliver customer-focused solutions in fast-paced environments.

I am a dedicated Virtual Assistant with over 4 years of experience in customer service, specializing in inbound and outbound calls, sales, billing support, retention, and client communication across multiple industries including financial services, telecommunications, and digital marketing.
I am trained in Legal and Paralegal Virtual Assistant Fundamentals and highly value confidentiality, accuracy, and ethical professionalism. My experience working remotely has strengthened my ability to work independently, manage tasks efficiently, and communicate effectively in fast-paced environments.
I consistently deliver high-quality support, provide clear and accurate information, and ensure each client interaction is handled with professionalism and care. I’m adaptable, a fast learner, and committed to helping businesses improve customer satisfaction, streamline operations, and maintain strong client relationships.

Experienced Customer Service Team Leader, Agent, and Product Specific Trainer. Finished Bachelor of Science in Computer Engineering

My Website Portfolio: -----------

I operate as a Practical Virtual Assistant and Strategic Operations Partner, specializing in building structured, scalable, and efficient systems that enable businesses to run with clarity, consistency, and control. I also bring hands-on experience as a Logistics Operations Coordinator | Freight Tracking & Dispatch Support, managing real-time coordination, tracking workflows, and ensuring seamless communication across operations.

With over 10 years of experience in workforce management, event operations, and large-scale coordination, I have supported complex environments involving multi-venue logistics and teams of 200+ personnel. This foundation allows me to manage moving parts with precision—whether in business operations, logistics coordination, or real-time execution. I combine this operational expertise with automation, AI, and business intelligence to design systems that streamline processes, reduce manual work, and improve overall efficiency.

I specialize in GoHighLevel systems architecture and strategic planning, building funnels, automation workflows, and operational frameworks that improve visibility, streamline communication, and support lead conversion. I also have experience handling A2P registration and SMS compliance, ensuring messaging systems are properly configured for deliverability, reliability, and long-term performance.

My expertise includes SOP development, master scheduling, workforce analytics, quality assurance control, logistics coordination, and operational documentation—supported by advanced capabilities in Excel, Power BI, and SQL. I bring a strong command of platforms such as Google Workspace, Zoho applications, and modern AI tools, which I leverage to enhance efficiency and build scalable, well-structured systems. I continuously invest in my growth through certifications, bootcamps, and ongoing learning to stay aligned with evolving technologies and best practices.

What sets me apart is my approach: I don’t operate as a task executor—I function as a systems thinker and operational partner. I am proactive, communicative, and confident in contributing ideas, identifying gaps, and offering practical, out-of-the-box solutions—while remaining aligned with business goals, processes, and operational boundaries.

My approach to decision-making is grounded in practicality: I focus on solutions that effectively solve the problem, require the least time and effort, and fit real-world operational needs—ensuring systems are not only efficient, but sustainable and easy to maintain.

I specialize in Social Media and Digital Strategy, managing complete online presences with a strong focus on growth and engagement. I design and implement content calendars, conduct hashtag research, and schedule posts across multiple platforms to ensure consistent visibility. My creative skills include graphic design, copywriting, and video editing, producing reels and visuals that capture each brand’s unique voice. To drive results, I handle daily community management, analytics reporting, and basic ad support, ensuring both engagement and measurable growth.

Alongside digital strategy, I provide Business Operations and Support to keep back-end processes organized so clients can focus on what matters most. This includes email and calendar management, CRM organization, SOP development, and newsletter formatting. I also deliver professional client communication, platform troubleshooting, and account setup, offering reliable operational support that keeps businesses running smoothly.

Driven and adaptable professional dedicated to supporting team success through a strong work ethic, continuous learning, and a commitment to excellence. Focused on delivering efficient, high-quality results while contributing to organizational growth and improvement.

Hello, my name is Jeremiah and I am a technical support professional with New Fold, 15 months of experience in the field. I have extensive knowledge of DNS mapping and Website management, as well as experience with other Site builder. I am skilled at troubleshooting technical issues and finding effective solutions for our customers.

In addition to my technical expertise, I am also committed to providing excellent customer service. I believe in taking the time to listen to our customers, understand their needs, and work with them to find a solution that meets their needs. I am passionate about helping our customers succeed, and I am committed to providing the best possible support experience.

I am excited to be a part of this team and to work with all of you to provide top-quality technical support to our customers. Thank you.

I’m a customer support specialist with over 1 year of experience handling e-commerce accounts in a BPO setting.

If you need someone who can jump in and handle your customer support without hand-holding, I can help.

I have 1+ year of experience supporting e-commerce customers in a fast-paced BPO environment, using Shopify, Gorgias, and Genesys Cloud.

I’m used to handling high ticket volumes daily while maintaining fast response times and professional communication. I don’t just reply to customers—I resolve issues efficiently so you can focus on growing your business.

What I bring to your team:
-Fast and accurate email, chat, and phone support
-Order tracking, refunds, returns, and dispute handling
-Shopify order management and issue resolution
-Clear, professional communication with customers
-Ability to handle upset customers and turn them into positive experiences

I understand how important customer experience is in e-commerce—every interaction can impact your brand. I make sure your customers feel heard, helped, and satisfied.

If you’re looking for reliable support that keeps your operations running smoothly, I’m ready to get started.

Virtual Assistant
Description:
???? Are you looking for a reliable Virtual Assistant or Social Media Manager to support your business?
Look no further! I’m a highly skilled professional with solid experience in customer service, administrative support, and social media management, helping entrepreneurs and businesses stay organized, productive, and ahead of the game.
? Why work with me?


Proven expertise in handling remote office operations, customer support, and admin tasks efficiently.


Strong research and organizational skills, ensuring accuracy and meeting deadlines.


Dedicated to delivering quality results that contribute to the growth and success of your business.


Passionate about continuous learning—always striving to improve, adapt, and take on new challenges.


My goal is to provide top-notch, dependable, and long-term support to individuals and professionals seeking assistance in their day-to-day operations.???? Services I Offer:
Administrative Support


File & document organization


Travel arrangements


Writing and maintaining records


Calendar & Schedule Management (Google Calendar, Calendly)


Email Handling & Inbox Management


Data Entry, Research & Collection


Social Media Management & Marketing


Content Creation (captions, graphics, scheduling)


Social Media Scheduling (Later, Buffer, CoSchedule)


Community engagement and customer interaction


Running Ads (Facebook & Instagram)


Creating marketing materials (graphics, brochures, flyers, banners via Canva, PicMonkey, etc.)


Other Support Services


Website content scheduling & management


MS Office (Word, Excel, PowerPoint, Outlook)


Google Suite (Drive, Docs, Sheets, Forms, Slides, Mail, Calendar)


Product & Market Research


Transcription (audio/video), PDF retyping


General Virtual Assistance & Customer Support



? A Little About Me

I am enthusiastic, detail-oriented, and self-motivated. I thrive in structured admin work, enjoy managing schedules, reports, and contracts, and I love contributing to a client’s success story. While I excel in administrative and social media tasks, I also embrace challenges—especially when collaborating with subcontractors or coordinating complex schedules.
I believe in honesty, professionalism, and building long-term client relationships. If you choose to work with me, I’ll ensure your tasks are handled with care, precision, and dedication.
???? Let’s work together to take your business to the next level!

Dedicated and detail-oriented Customer Service Representative with experience supporting USA-based cruise line customers and UK-based telecom clients. Skilled in customer support, technical troubleshooting, reservation handling, and account management. Proficient in CRM systems, Google Workspace, AVAYA, CXone, and Microsoft Office tools. IT graduate with additional experience in graphic editing, website management, and administrative support. Strong communication, multitasking, and problem-solving abilities in fast-paced environments.

Collections | Customer Service | Customer Support |Technical Support| Inbound/Outbound Sales | Cold-calling |Chat Support.

My Core Competencies are strong communication (both written and verbal) to interact effectively with customers across channels like email, chat and calls. Emphaty and customer-centricity to understand and address client needs compassionately. Technical profiency in tools such as CRMs,Slack,Canva,Genesys,Sabre,Ms Teams. Time Management and Organization to handle multiple task and meet deadlines remotely. Problem solving and Adaptability to resolve issues quickly and adjust to changing workflows.
To build recognition, Virtual Receptionist. I should prioritize consistent quality in all deliverables to earn trust and positive testimonials. Developing a personal brand—through online presence (LinkedIn), or niche expertise—helps differentiate oneself. Networking with peers, clients, and industry professionals opens doors to opportunities and referrals. Seeking feedback to improve continuously and being reliable (meeting deadlines, being responsive) also strengthens one’s reputation. Additionally, investing in continuous learning (upskilling in new tools or customer service methodologies) ensures relevance and demonstrates commitment to growth.

Friendly and dependable Customer Service Representative with strong communication skills and a passion for helping people. Experienced in managing high-volume email inquiries, organizing calendars, and ensuring smooth day-to-day operations. I’m known for my positive attitude, quick response time, and ability to stay organized under pressure. I enjoy building strong customer relationships, solving problems efficiently, and supporting teams with reliable administrative assistance. Looking to bring my professionalism and warm approach to a company that values exceptional service.

I help grow businesses by generating quality leads, closing deals, and building structured systems that scale organizations.

With a background in medical information, I bring an added layer of credibility and clarity in communication—allowing me to connect, build trust, and convert with confidence. I thrive in environments where strategy meets execution, and results are driven by consistency and systems.

I'm a dedicated, results-driven Customer Service Specialist with hands-on experience in call center operations, live chat and email support, and payment processing. I focus on building strong relationships with customers, resolving complex issues efficiently, and using CRM systems and digital tools to deliver reliable, high-quality service. I'm known for clear communication, strong problem-solving skills, and a consistent focus on meeting goals.

I've supported U.S.-based customers and healthcare professionals with billing questions, healthcare inquiries, credentialing, and contracting processes. Through chat and phone support, I consistently deliver first-contact resolutions and maintain high customer satisfaction, reinforced by positive real-time feedback.

I’ve also completed formal training in Customer Service through training platform, along with additional on-the-job training from my previous roles, giving me a solid understanding of client support, communication, and problem-solving best practices.

I approach every interaction with professionalism, initiative, and independent critical thinking. In addition, I have experience supporting small business operations, bringing a high level of care, organization, and attention to detail to every task.

Let's collaborate!

I'm a hardworking Virtual Assistant with a passion for organization and helping businesses run smoothly. I handle administrative tasks, scheduling, email management, and customer support with care and attention to detail. I’m reliable, adaptable, and always willing to go the extra mile to support clients and make their day easier.
Virtual Assistant who loves helping busy professionals stay organized and on track. From managing emails and schedules to handling research and customer inquiries, I bring a positive attitude and strong attention to detail to every task. I’m dependable, easy to work with, and always ready to learn new tools to better support your business needs.

Dedicated and hard-working applicant with almost three years of experience as a customer service representative. More than a year of experience as email support for a buy now, pay later US-based financial account where we managed a high volume of emails daily, maintained a high level of accuracy in all email correspondences, and ensured customers received clear and concise information to address their inquiries effectively. In this role, we handle customers' payments, refunds for any cancelled or returned items, and any unreceived orders from a sca-----------rchant. I also handled account management and any reasons for account blocking. I used Zendesk as our main tool to communicate with the customer and Slack to communicate with the client/merchant.


I also have more than a year of experience as technical support for a New Zealand pay TV account, where I assisted mostly elderly customers to make their product work through troubleshooting flow. Just in case the troubleshooting flow did not work, I organize or schedule a technician visit for them or process a product replacement. In addition, I helped customers understand their bill, offer discounts and other services, upsell their product, track orders, and update account information. Lastly, only three months in this role, I was promoted as a Subject Matter Expert, where I supported agents with various customers' concerns, dealt with customers' escalations, followed up on deliveries to our warehouse, created tickets for any unusual service to be forwarded to our internal team, and listened to calls for any bill disputes.


Additional Information:
- Familiarity with e-commerce due to the buy now, pay later platform is partnered with various merchants such as Amazon, eBay, Target, Walmart, Shein, and more.
- Familiar with Zendesk, Slack, Google Sheet, MS Teams, Salesforce, Purecloud Genesys.
- Has experience with scheduling appointments and escalation for a missed appointment directly to a third-party company.
- Financial and Technical Support
- Has skill in upselling products and pricing comparison for the service.

I am looking for a part-time job or full-time job where I can use the skills I learned and developed from my experiences as a customer service representative.


Part-time: 5:00 PM to 10:00 PM PST
Full-time: 9:00 AM to 5:00 PM PST
Shift: Can do day shift or night shift, which depends on the company's requirement

Former bank employee with hands-on experience in loan processing, client coordination, and on-site property visits to support credit evaluation and approval. Adept at handling financial documentation, verifying compliance, and working closely with clients and internal teams to ensure accurate and timely loan processing.
Previously worked in a travel agency, remotely, and outside my original field—which demonstrates strong adaptability, fast learning, and the ability to perform effectively in unfamiliar environments. Despite the role being beyond my core expertise, I consistently delivered results through dedication, attention to detail, and a strong work ethic. Proven to fit into diverse industries, take on new challenges, and contribute positively to any organization.

I am Norilyn H. Maculit, a highly adaptable and detail-oriented professional with over a decade of diverse experience in administrative support, customer service, education, and operations. Throughout my career, I have developed strong skills in client communication, calendar and email management, data entry, and document preparation, supported by proficiency in Microsoft Office, Google Workspace, and CRM/ERP systems, including Salesforce, Genesys, Oracle, and SAP.

My professional journey has taken me through a variety of industries. From education as a part-time instructor, to corporate customer service in a BPO setting, to administrative roles in government offices, and sales and operations in retail and hospitality. These roles have sharpened my organizational abilities, problem-solving skills, and multitasking capabilities while teaching me to adapt quickly to different work environments.

I am recognized for my professionalism, accuracy, and efficiency, whether I’m preparing reports, managing schedules, coordinating events, or handling customer concerns. My background demonstrates not only my versatility but also my dedication to delivering quality results and maintaining a high standard of work in every task I undertake.

I graduated with a degree in Bachelor of Science in Business Administration - Operations Management and 1 and half years in Bachelors of Science in Accountancy.

A results-driven Customer Service and Supply Chain professional with over 7 years of experience in Dubai, United Arab Emirates, progressing from Call Center Optimizer & QA Analyst to Supply Chain Customer Service Manager. Experienced in managing end-to-end order processing, export documentation, and HS Code compliance, including applications through the Dubai Municipality and Chamber of Commerce.

Proficient in SAP and Oracle ERP systems for customer account creation, invoice generation, and credit note processing. Demonstrated ability to manage customer inquiries, follow-ups, and complaints efficiently while maintaining high service standards.

Skilled in cross-functional coordination with sales, finance, logistics, procurement, and warehouse teams to ensure smooth order fulfillment and customer satisfaction. With extensive industry experience and strong operational knowledge, I am confident in my ability to contribute to organizational growth, improve customer experience, and streamline supply chain operations.

Results-driven Virtual Assistant and Client Support Specialist with 9+ years of experience supporting clients, managing high-volume requests, and improving operational workflows for global companies. Proven track record of maintaining 90%+ customer satisfaction, meeting strict SLAs, and supporting clients through email, chat, CRM, and ticketing platforms. Highly reliable, detail-oriented, and experienced in remote-first environments.

Results-driven Technical Support Representative with extensive experience in blended support via email and chat. Expert in troubleshooting network issues and streamlining logistics coordination to boost customer satisfaction scores. A consistent high-performer awarded ‘Top Agent of the Month’ for excellence in resolving complex customer inquiries and maintaining perfect attendance. Strong background in multitasking and managing high-volume service environments.

Results-driven Industrial Engineering graduate with 6 years of experience in collections and 6 months in telco customer service. Proven expertise in account management, payment recovery, and customer retention, with strong skills in handling high-volume calls and resolving complex concerns. Proficient in CRM systems and committed to meeting performance targets while delivering excellent customer service. Adaptable, detail-oriented, and focused on continuous improvement.

More than 4 years as a technical support for DirecTv including a year with AT&T. More than 5 years in accounts payable, vendor reconciliation.

I have a strong build CSR/TSR experience 10 years and a skill set in Data Analyst Roles in workforce management Internal report Analyst, advanced Skill set with Major tools like Google space,slide sheet looker studio Ms office 350 excel/pptx. Creating dashboard template and using other other tools like CRM,Genesys,power bi.
Knowledgeable in creating project reports and finding insight.. transforming raw data to valuable insight for business growth. Also part of B2B support Dental PMA unitas VA assistance.