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Medical VA | 10+ Years CSR | Patient Scheduling • Insurance Verification • EHR Support

Experienced in handling high-volume calls, patient coordination, and admin tasks with accuracy and empathy. Trained in Medical VA workflows including onboarding, eligibility checks, and prior authorizations.

Reliable, detail-oriented, and ready to support your growing practice.

I am a Business Growth & Staycation Strategist with hands-on experience in marketing, branding, business operations, and systems development. As a business owner myself, I understand the challenges entrepreneurs face and help businesses build practical strategies that drive sustainable growth.

I specialize in helping staycation hosts, startups, and small businesses improve their marketing, strengthen their brand, optimize operations, and implement systems that save time and improve efficiency. My expertise includes business strategy, marketing planning, content strategy, pricing optimization, SOP development, workflow design, booking management systems, payment tracking, guest communication workflows, and customer experience improvement.

Beyond marketing, I bring a strong financial perspective as an Accounting graduate with professional experience as a Financial Analyst. This allows me to evaluate business decisions not only from a marketing standpoint but also through profitability, operational efficiency, and financial impact.

Whether you need a business strategy, marketing roadmap, operational systems, or process improvements, my goal is to help you build a business that is organized, scalable, and positioned for long-term success.

I’m an AI QA & Compliance Specialist with over five years of experience supporting remote teams across content, operations, social media, and community management.

My primary specialty is reviewing AI-generated and creator-produced content for accuracy, prompt adherence, brand consistency, technical quality, compliance, and overall execution. I also build and maintain QA scorecards, KPI trackers, review logs, reports, and process documentation that help teams improve output, identify recurring issues, and make better decisions.

Beyond AI quality assurance, I can support content planning and publishing, community engagement, campaign coordination, project tracking, database and records management, administrative tasks, and cross-team communication. This allows me to contribute in both specialized AI roles and broader operations, content, or community positions.

Core strengths include:

• AI Content QA, Compliance and Prompt Adherence
• Creator Output Audits, Quality Scoring and Feedback
• KPI Tracking, Reporting and Process Documentation
• Operations, Workflow and Project Coordination
• Social Media, Content and Community Management
• Administrative Support and Database Management

I work with tools such as ChatGPT, Claude, Google Workspace, Notion, ClickUp, Asana, Trello, Slack, Canva, CapCut, Meta Business Suite, Kajabi, and ManyChat. I’m also developing practical workflow automation skills using n8n and Zapier.

I’m detail-oriented, dependable, easy to communicate with, and comfortable working with managers, creators, clients, and distributed teams. Whether you need someone to improve AI output, strengthen quality systems, coordinate operations, or manage content and communities, I can step in quickly and help keep the work moving.

I build AI-powered automation systems that help businesses capture, qualify, and convert leads automatically.

My focus is not just creating workflows — but designing reliable systems that improve response time, reduce manual work, and support business growth.

I specialize in:

n8n workflow automation
GoHighLevel CRM systems
AI lead qualification using Claude/OpenAI
Automated follow-up systems
Lead routing and tagging
CRM pipeline automation
Workflow debugging and optimization
Backend logic using Supabase

I build systems for industries such as:

MedSpa
Dental
Coaching & Consulting

Recent portfolio systems include:
AI Booking Engine for MedSpas
Smart Dental Patient Retention System
AI Sales Engine for Coaches

What makes my systems different:

AI-first logic, not just automation
Built with scalability in mind
Error handling and workflow monitoring
Focused on business outcomes, not vanity automations

Tools & Platforms:

n8n
GoHighLevel
Claude AI
Supabase
Zapier
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Licensed Pharmacist Turned Operations & Customer Success Leader — 25+ Locations, 70+ Staff Managed

I own operations and customer success functions end-to-end: multi-site management, CRM pipelines, KPI tracking, and client retention, not just executing tasks, but managing outcomes for the businesses I work with.

Over 8+ years, I've led multi-site operations across 25+ locations and 70+ staff, directly owning KPI tracking, performance accountability, and cross-functional coordination while protecting client relationships through every stage of the customer lifecycle. I've built and managed CRM pipelines from cold outreach through long-term retention, executing structured outbound campaigns, maintaining full documentation across the sales cycle, and handling inbound lead follow-up to keep clients engaged and retained. I'm a licensed pharmacist by training, which means I bring clinical-grade precision and a zero-error mindset to operational systems most VAs never develop. I specialize in fixing broken workflows, building SOPs that scale across teams and locations, and being the person an executive can hand a function to and stop worrying about it.

If you need someone to own a piece of your business, not just check boxes, let's talk.

Experienced Operations Specialist leveraging expertise in business software, hypothesis testing, and gap analysis to optimize processes. My background in psychology enhances my analytical approach, preparing me to provide insightful, data-driven consulting solutions aligned with client needs.

Business Operations and Executive Support professional with experience working remotely alongside founders and business owners across administration, finance, research, operations, and technology. Experienced in building business systems, documenting processes, coordinating projects, and leveraging AI to automate workflows and improve decision-making. Recognized for quickly learning new industries, working independently with minimal supervision, and applying systems thinking to improve operational efficiency. Passionate about continuous improvement, process optimization, and building scalable operational systems.

I also represent an independent finance and economics advisory practice of my husband. Through this partnership, I help connect businesses that need deeper financial and economic expertise with support in financial modeling, cash flow and working capital, debt and capital structure, business valuation, investment analysis, strategic finance, and Fractional CFO services.

If you're getting leads but struggling to convert them consistently…
we need to fix your system.

I’m a Go HighLevel CRM & Automation Architect, and I help businesses set up smart, automated systems that turn inquiries into booked calls and paying clients—without you doing everything manually.

I build:
• Funnels that actually convert
• CRM systems that keep your leads organized
• Automated follow-ups so no lead gets left behind
• Workflows that save you hours every week

My goal is simple: help you get more clients with less effort.

If you’re ready to stop patching things together and finally have a system that works—let’s build it.

I’m a Sales Administrator and Virtual Assistant who helps small business owners and growing teams stay organised, follow up leads properly, and keep sales operations running smoothly.
My primary focus is sales administration—supporting CRM systems, tracking leads and deals, preparing reports, and ensuring no opportunity is missed. I work closely with business owners and sales teams to reduce admin workload so they can focus on closing and growth.
As a value-add, I also provide reliable virtual assistance support, including inbox management, scheduling, documentation, and internal coordination. This allows clients to work with one trusted support person instead of managing multiple freelancers.
I’m detail-oriented, process-driven, and comfortable working during Australian business hours. I use tools such as Salesforce, Google Workspace, Asana, and ----------- to deliver accurate, well-organised results.
If you’re looking for a dependable VA who understands sales workflows, systems, and follow-through, I’d be glad to support your business.

I help businesses organize their leads, CRM, and follow-up systems so no opportunities are missed.

I have experience managing 1,000+ weekly messages, organizing pipelines, and supporting outreach campaigns that generated 100+ qualified leads.

I can help with:

CRM setup (GoHighLevel, ClickUp)
Lead tracking and segmentation
Follow-ups and pipeline management
Inbox and DM management
Automation (-----------, ManyChat)

I am detail-oriented, organized, and focused on making systems clear and easy to manage.

Available for long-term work. Can work US and Europe time zones.

Hi, I'm Carmela, a reliable, organized, and proactive Virtual Assistant with hands-on experience in administrative support, customer service, data & CRM management, social media, content creation, purchasing, and digital operations. I help businesses and organizations generate new business opportunities, build systems that make work efficient, and manage their day-to-day operations by keeping administrative tasks, customer communications, records, content, and digital workflows organized and on track.

With experience working in education, administration, purchasing, data management, and digital marketing support, I can adapt to different business needs and provide dependable remote assistance that helps save time, maintain accuracy, and keep daily operations running smoothly.
I also create professional graphics using Canva and manage digital tools.

What I can help you with:
General Administrative support
Virtual assistant & Executive assistance
HighLevel (GHL) setup & management
Marketing automations
SMS & email automations
CRM management
Build simple automations and client flows
Sales funnel building
Lead management
Lead generation and marketing campaigns
Lead nurturing & follow-up
Update CRM pipeline
Contact list management
Project Management
Landing Page Design
Maintain CRM data and pipelines
Office and Administration
Account Acquisition
Build funnels, forms, calendars and pipelines
Appointment scheduling
Calendar management
Inbox & email management
Data Entry / CRM Data Entry
Prepare reports, presentations, and summaries
Invoicing and billing support
Internet research
Market research & data analysis
Content calendar planning
Content creation & scheduling
Promotional Content and Canva Graphic Design
Social media management
Social media engagement
Online community management
Community moderation
Customer service support (email, phone, chat, social media)
File organization & file management
Order management
Order processing & delivery tracking
Inventory management
Stock monitoring and Purchase tracking
Supplier coordination

My availability
I am available to support you full-time, part-time, or for a minimum of 10–15 hours per week. I am flexible and willing to work within US business hours (PST, EST, CST) Monday to Friday, including Australia, North America, Canada, UK, and EU time zones, depending on your business requirements

Tools Proficiency:
GoHighLevel (GHL), Trello, Notion, Google Workspace, Canva, Google Workspace (Google Docs, Google Sheets, Google Slides, Google Drive, Google Calendar), Microsoft 365 (Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Outlook), AI Tools ChatGPT, Google Gemini, Grammarly, Canva AI, Canva, CapCut, Meta Business Suite, Zoom, Google Meet, Slack, -----------

Why work with me:
Highly organized, great attention to detail and problem-solving skills
Able to work independently and manage multiple tasks
With good English communication skills (written + spoken)
Able to manage sensitive information with discretion
Familiar with marketing funnels, lead tracking, and sales processes
Tech-savvy and adaptable, with proficiency in CRMs & project management & business systems
With reliable high-speed internet, working computer, nosie canceling headset & quiet workspace

Invite me for an interview.
Need reliable support with your administrative tasks, customer support, CRM, social media, and digital operations? I'm ready to help keep your business organized and moving forward. Message me today and let's have a chat soon.

AUTOMATE | ACCELERATE | DOMINATE

Are you ready to stop losing time, money, and focus on repetitive manual tasks?

Your business deserves to run like a well-oiled machine. As a System Automation and SaaS Integration Specialist, the focus is on maximizing your team's efficiency and ensuring your systems work perfectly together.

What This Means for You:
- Time Back: Automating time-consuming data entry and reporting processes to give your team back hours every week for higher-value work.

- Data Reliability: Seamlessly integrating all your critical SaaS platforms (CRM, Project Management, Accounting, etc.) to ensure instant, reliable, and error-free data flow.

- Scalability: Building and documenting standard operating procedures (SOPs) and robust systems that allow your business to grow without breaking its processes.

Expertise Delivered: Proven proficiency in creating sophisticated, multi-step workflows with leading no-code/low-code integration tools, including Zapier, and custom API endpoints. Focused on solutions that are simple to manage and easy for your employees to adopt.

READY to transform your operations from a bottleneck into a competitive advantage? Send a message to discuss how we can automate your first process today.

I have 3 years of experience using GoHighLevel, mainly focused on automation workflows for lead follow-up, appointment reminders, nurture sequences, and reputation management support.

I help businesses build automation systems that improve response time, reduce manual tasks, and make communication more consistent. My strongest skills are in creating workflows for follow-up, reminders, reactivation, missed-call text back, and review requests inside GoHighLevel.

I am currently positioning my services toward dental clinics and appointment-based businesses, but I can also support other small businesses that need reliable GoHighLevel automation help.

Here are the areas I can support:

-GoHighLevel workflow automation
-SMS and email follow-up sequences
-appointment reminders
-missed-call text back
-nurture campaigns
-dormant lead reactivation
-review request workflows
-basic CRM and automation support

I’m detail-oriented, organized, and focused on building automation systems that help businesses stay responsive, efficient, and consistent.

I work with agencies and online businesses that use GoHighLevel and need help setting up or fixing their systems.

Most of my work involves building workflows, connecting automations, and making sure the CRM is organized and running smoothly. I’m comfortable working inside existing setups or helping build systems from the ground up.

Some of the things I regularly handle include:

• Workflow and automation setup in GoHighLevel
• Pipeline and opportunity automation
• Calendar and appointment systems
• Webhook integrations and system connections
• Sub-account setup and configuration
• Email deliverability fixes (SPF, DKIM, DMARC)
• CRM cleanup and process improvements

I’ve spent a lot of time working inside HighLevel environments, so I understand how agencies structure their accounts and automations. My focus is always on making systems clean, reliable, and easy for teams to use.

I’m open to ongoing support, project work, or helping troubleshoot existing setups.