Results-driven customer service and collections professional with experience in team leadership, billing claims, account payments, and collections. Skilled in resolving customer concerns, negotiating payment solutions, and maintaining high standards of service while meeting performance targets. Experienced in leading teams, monitoring KPIs, coaching employees, and driving operational efficiency. Recognized for strong communication, problem-solving, and relationship-building skills, with a commitment to delivering positive customer experiences and achieving business objectives.

Fractional COO | I Run Operations So Founders Can Focus on Growth

I help 6-7 figure course creators, agencies, and service-based businesses scale without chaos — by building systems, leading teams, and running operations that actually work.

Here's what I've done:
*Ran operations for a $200k+ product, scaling delivery from 3,500 students/year to 10,000+ overall
*Redesigned a coaching model, reducing team size from 20 to 10 while improving delivery and cutting payroll costs by 50%
*Built a support system that reduced staff from 10 to 2, saving $4k–$8k/month without sacrificing quality
*Led operations for 1,000+ attendee live events, owning logistics, vendors, budgets, and execution
*Built renewal and follow-up systems with 19% conversion (290 conversions from 1,521 leads)

What I bring to your business:
I don't just "support" — I run operations strategically. I connect your marketing, sales, delivery, and support into one cohesive system.

I lead teams, manage agencies, track KPIs, and make the operational decisions that keep everything moving.

My Expertise:
*Operations Leadership: Full backend management, project execution, team accountability
*Systems & Process Design: SOPs, automation, CRM setup, workflow optimization
*Team & Agency Management: Leading internal teams and holding external partners accountable
*Financial Operations: Budget tracking, KPI dashboards, profit clarity
*Launch Management: Coordinating complex launches across marketing, tech, and delivery teams
*Leadership Development: Coaching technical founders who need help managing people and operations

What you get when you work with me:
*Strategic operations — not just task execution
*Systems that scale — built for growth, not just survival
*Team accountability — everyone knows what to do and when
*Financial clarity — dashboards and KPIs that show what's actually working
*Calm leadership — I untangle chaos so you can focus on growth

Who I work best with:
*Course creators & coaches doing $500k-$2M+ annually who need operational leadership
*Agencies (marketing, creative, consulting) that need someone to run the backend
*Technical founders/SMEs who are great at their craft but need help with systems and team management

Tools I Work With:
Project Management: Asana, ClickUp, Notion, Trello
CRM/Email Marketing: ActiveCampaign, Kajabi, ConvertKit, Mailchimp, MailerLite
Other: Canva, Loom, -----------, GoHighLevel, WordPress

If you're ready for someone who can actually run your operations — not just advise on them — let's talk.

Executive Assistant | Operations Coordinator | Project Coordinator

Hi! I'm Elaiza, a highly organized Executive Assistant and Operations Coordinator with over 7 years of experience supporting executives, managing projects, and improving business operations.

Throughout my career, I've worked closely with senior leaders, coordinating projects, managing executive calendars, preparing reports and presentations, organizing meetings, tracking action items, and ensuring that priorities stay on schedule. I enjoy creating organized systems that help executives focus on strategic decisions while I handle the operational details behind the scenes.

My background includes executive support, project coordination, operations management, process documentation, KPI reporting, meeting coordination, travel planning, and document management. I'm experienced in collaborating with cross-functional teams, maintaining confidential information, and ensuring that projects are completed efficiently and on time.

I'm proficient in Microsoft 365, Google Workspace, -----------, SharePoint, Microsoft Teams, Outlook, Excel, Canva, ChatGPT, and other AI productivity tools. I'm a fast learner who quickly adapts to new software and enjoys finding ways to improve workflows through automation and process improvements.

I take pride in being proactive, dependable, and detail-oriented. Whether it's managing complex schedules, preparing executive reports, coordinating projects, or handling administrative operations, my goal is always the same—to help leaders stay organized, save time, and keep their businesses running smoothly.

If you're looking for someone who is organized, resourceful, and committed to delivering high-quality work with minimal supervision, I'd love the opportunity to support you and your team.

Core Skills

Executive & Administrative Support
Calendar & Inbox Management
Project & Operations Coordination
Meeting & Travel Coordination
KPI Reporting & Executive Dashboards
SOP & Process Documentation
Microsoft 365 & Google Workspace
----------- & Project Tracking
AI Productivity Tools (ChatGPT, Microsoft Copilot)
Process Improvement & Workflow Management
Confidential Document Management
Cross-functional Team Coordination

I have 18+ years of experience in operations management, leading multi-LOB teams in Service Desk, Technical Support, Ecommerce, Billing, Collections, and Retention programs — all requiring strong system design, workflow optimization, and team structuring.
Recent similar work includes: • Redesigned end-to-end workflows for Service Desk and Technical Support teams to reduce ticket backlogs and accelerate task routing. • Implemented SOP frameworks, task delegation rules, and reporting structures that improved productivity and reduced confusion across 400–800 FTE operations. • Built automated dashboards and reporting systems in Google Workspace and Sheets, reducing manual work by 70%. • Introduced task management structures for teams using Trello, Asana, Slack, Google Workspace, and internal tools. • Designed and optimized IVR flows, escalation paths, team handoffs, and process maps to make support operations more predictable and efficient. • Standardized operational governance models that improved communication, removed bottlenecks, and increased cross-functional synchronization.
These experiences directly mirror your need for someone who can bring clarity, structure, repeatable systems, and productivity improvements to a growing team.

A detail-oriented Administrative & Technical Virtual Assistant with a strong background in software development, customer support, documentation, and operations. With 10+ years of experience in technical and administrative roles, I help business owners stay organized, efficient, and supported in their day-to-day tasks.

I specialize in email & inbox management, calendar management, client coordination, documentation & SOP creation, task & project tracking, research, data organization, quality assurance, and technical support. My unique mix of technical and admin skills comes from years of working in IT as a Senior Analyst Programmer, where accuracy, problem-solving, and fast execution were essential.

I’m proficient in tools such as Google Workspace, Microsoft Office, ClickUp, Notion, Canva, CRM tools, SQL, and Python. I enjoy organizing systems, cleaning inboxes, improving processes, handling reports, documenting workflows, and making operations easier for busy entrepreneurs.

I help clients solve problems such as disorganized emails, missed deadlines, unclear documentation, inefficient workflows, and slow task follow-through. My experience in software engineering and customer support allows me to quickly understand processes, troubleshoot issues, and deliver accurate outputs with minimal supervision.

If you’re looking for a reliable, organized, and tech-savvy Virtual Assistant, I’d love to support your business. Send me a message, and let’s discuss how I can help make your daily operations lighter and more efficient.

I help businesses stay organized and efficient by supporting their daily operations, workflows, and project coordination.

As an Operations & Systems Virtual Assistant, I assist entrepreneurs and teams with managing operational trackers, coordinating tasks, organizing documentation, and maintaining structured workflows using tools like Notion and Google Workspace.

I am detail-oriented, proactive, and comfortable working independently while ensuring that projects and operational tasks stay organized and on schedule.

Services I Offer
• Operations and administrative support
• Project coordination and task tracking
• Workflow organization using Notion and Google Workspace
• Calendar and meeting coordination
• Research and vendor sourcing
• Database management and documentation
• Recruitment coordination and interview scheduling
• Process documentation and workflow organization

How I Helped Previous Clients
• Maintained recruitment trackers and coordinated interview schedules for an international school hiring process
• Conducted vendor research and organized structured databases for a startup project
• Maintained operational trackers and coordinated team updates to keep projects on schedule
• Organized documentation and workflows using Notion to support daily operations

My background as a Licensed Aeronautical Engineer has strengthened my analytical thinking and systems approach, allowing me to maintain organized workflows and support efficient operations.

I am currently available for full-time remote work and open to long-term collaboration.

Hi, I'm Lem 🙋‍♂️

14 Years Manufacturing Engineering Professional, data management, operations support, technical support, and business documentation. Data entry, Microsoft Excel, Google Workspace, documentation management, report preparation, process improvement, and administrative support. Analyze data, solve complex problems, streamline workflows, and maintain accurate records while supporting business operations in fast-paced environments. Accuracy, organization, analytical thinking, and quickly adapting to new systems and technologies.

Hi, I’m Rhen, a digital operations support specialist based in the Philippines. I help business leaders stay focused on growth by handling the backend operations that keep their business running smoothly and reliably.

With 5 years of experience supporting US and Canada-based executives, I specialize in CRM execution, workflow organization, and operational support. I focus on accuracy, reliability, and proactive execution to help maintain structured and efficient business processes.

I support small business owners, founders, executives, B2B service companies, and agencies that need dependable backend assistance.

How I can help you stay organized and productive:
• Executive support – inbox, calendar, reminders, and follow-up management
• Operations and workflow support – SOPs, checklist maintenance, and task tracking
• CRM and lead follow-up – pipeline organization and outreach workflow support
• Project and campaign execution – timeline monitoring and task coordination
• Online and content support – scheduling, engagement, and basic design assistance

Tools: GoHighLevel | HubSpot | Google Workspace | Microsoft Office | LinkedIn Tools | Mailchimp | Asana | Trello | Monday. com | Notion | Canva | ChatGPT

I aim to be a dependable operational partner who helps reduce workload and support business growth. If you are looking for backend support, I would love to help.

I am a highly organized Finance, Operations, and Administrative professional with over 10 years of experience supporting business operations through Accounts Receivable, billing, invoicing, collections, payment posting, cash application, reconciliations, reporting, and administrative coordination.

My experience goes beyond finance. Throughout my career, I have coordinated with clients, government agencies, vendors, and cross-functional teams to manage daily operations, resolve issues, prepare reports, maintain trackers, monitor KPIs, and ensure projects and deadlines stay on track. I enjoy creating organized processes, improving workflows, and providing dependable support that helps teams operate efficiently.

I am proficient in Microsoft Office 365, Google Workspace, Advanced Excel (Pivot Tables, XLOOKUP, VLOOKUP, IF Functions), Odoo ERP, QuickBooks, SAP Business One, SAP Ariba, SAP Concur, and AI productivity tools such as ChatGPT. I quickly adapt to new systems, communicate professionally with clients and stakeholders, and work independently with minimal supervision.

Whether supporting finance, operations, or executive administration, I bring a proactive mindset, strong attention to detail, excellent organizational skills, and a commitment to delivering accurate, timely, and high-quality results. I am always eager to learn new tools, improve processes, and contribute to the success of the organization.

I am a Finance and Administrative Professional with over 12 years of experience in accounting, bookkeeping, payroll, billing, procurement, vendor management, and administrative operations. I hold a Master of Business Administration (MBA) and a degree in Management Accounting.

I am proficient in QuickBooks, SAP Business One, Microsoft Excel, Microsoft Office 365, and Google Workspace. I am detail-oriented, organized, reliable, and experienced in handling confidential financial information and multiple priorities.

I am now bringing my extensive finance and administrative experience into the remote Virtual Assistant industry. My goal is to provide reliable, accurate, and proactive support that helps business owners and companies save time, stay organized, and maintain efficient financial and administrative operations.

Organized and reliable VA with extensive experience in administrative support, data entry, document management and email coordination within a shared services environment.

I help business owners reduce operational load and gain more focus on growth by managing projects and streamlining daily workflows. With 8+ years of experience in IT project and operations management, I specialize in building efficient systems, aligning resources with company goals, and leading teams to deliver consistent results.
I’ve worked on initiatives ranging f----------- IT compliance projects to SOP development, ensuring that tasks, teams, and timelines are aligned. By optimizing processes and improving communication, I reduce bottlenecks, improve delivery speed, and give executives confidence that operations are under control.
Key strengths I bring:
Project Management – End-to-end delivery with scope, time, and budget discipline.
Operations Leadership – Aligning resources, teams, and goals for efficiency.
Process & SOP Development – Creating repeatable systems that scale.
Stakeholder Collaboration – Clear, professional communication with clients and teams.
Team Leadership – Guiding cross-functional groups to achieve high-quality results.
My rate reflects my ability to take full ownership of projects and operations — freeing founders and executives to focus on strategy while I ensure smooth execution day-to-day. I’m passionate about helping businesses scale by building systems that save time, reduce stress, and drive results.

CRM Automation & Operations Specialist with hands-on experience building and improving business systems using GoHighLevel, n8n, Google Apps Script, Google Sheets, Notion, and AI-powered workflows.

I build CRM workflows, lead-routing systems, funnels, forms, email and SMS automations, AI agents, integrations, and reusable systems that help reduce repetitive manual work and improve day-to-day operations.

I also review existing processes to identify workflow gaps, data-quality issues, unnecessary manual steps, and opportunities for automation or lower-cost solutions.

My background in workforce management, data analysis, customer operations, and reporting also gives me a strong understanding of operational efficiency, troubleshooting, and process improvement.

I’m currently open to opportunities in CRM Automation, Workflow Automation, GoHighLevel Administration, Operations Automation, and Business Process Improvement.

I am an experienced Technical Project and Program Manager with 13+ years of experience in the IT industry and more than 8 years leading projects, programs, technology initiatives, and cross functional teams.

I currently work as a Senior Technical Program Manager for a fintech organization, managing complex technology projects, system integrations, stakeholder coordination, delivery timelines, risks, dependencies, testing, and production readiness.

My professional background spans healthcare technology, financial services, consumer finance, broadcasting, enterprise IT, and education. This gives me the ability to quickly understand different business environments and translate business requirements into clear and achievable technical plans.

My key strengths include:

• IT Project and Program Management
• Agile, Scrum, SAFe, and Waterfall Delivery
• Technical and System Integration Projects
• Stakeholder and Executive Management
• Risk, Issue, Dependency, and Change Management
• Project Planning, Scheduling, and Resource Coordination
• Process Improvement and Lean Six Sigma
• AI Assisted Project Management and Automation
• Jira, Azure DevOps, Microsoft Project, Power BI, SQL, and Microsoft 365
• Team Leadership and Cross Functional Collaboration

I hold multiple professional certifications in project management, Agile, Scrum, SAFe, Lean Six Sigma Black Belt, DevOps, and Microsoft AI technologies. I also teach technology related courses at the college level, which has strengthened my ability to explain complex concepts clearly, mentor teams, and communicate effectively with both technical and non technical stakeholders.

I am highly organized, proactive, dependable, and comfortable working independently in remote environments. I focus on delivering measurable results, improving processes, solving problems, and keeping projects moving forward.

I am open to opportunities involving Technical Project Management, IT Project Management, Program Management, PMO, Technology Operations, Digital Transformation, Process Improvement, and AI enabled project delivery.

As a detail-oriented and confident Team Lead, I am seeking an opportunity to further expand and share my
knowledge. Having achieved my goal of becoming a Team Lead and coach after one year as a teammate, I am
dedicated to positively influencing others to reach their full potential.