Experienced E-commerce Virtual Assistant, Customer Support Specialist, and Operations Lead with 17 years of experience in customer service, e-commerce, and remote operations. Skilled in managing Shopify stores, order processing, inventory, fulfillment, customer support, scheduling, and team coordination. Strong communicator who thrives in fast-paced environments and quickly adapts to new systems.
Core Skills
- Shopify store management and order fulfillment
- Customer support via
email, chat, and phone
- Inventory, refunds, returns, and dispute resolution
- Scheduling, dispatch, and workflow coordination
- Team leadership and operations support
- SOP creation and process improvement
- CRM and project management
Tools
Shopify, Zendesk, Gorgias, Salesforce, HubSpot, Reamaze, ServiceTitan, Jobber, HouseCall Pro, ShipStation, NetSuite, Magento,
-----------, Trello, Asana, Slack, QuickBooks, Google Workspace, Microsoft Office, Zoho CRM, Intercom, Help Scout, RingCentral, Aircall, Dialpad,
Tawk.to, ManyChat.
Industry Experience
E-commerce, dropshipping, HVAC, plumbing, electrical, cleaning services, telecommunications, banking, insurance, retail, publishing, real estate, transportation, and influencer marketing.
Highlights
- Managed Shopify stores, product listings, inventory, and order fulfillment.
- Delivered customer support through
email, chat, and phone while maintaining high customer satisfaction.
- Coordinated schedules, dispatch, and daily operations for service-based businesses.
- Led remote teams and improved workflows through SOPs and process optimization.
- Experienced with CRM systems, project management platforms, and e-commerce operations.
Typing Speed: 60–65 WPM
English Proficiency: C2 (Advanced)
Availability: Full-time, flexible across time zones