Experienced Virtual Assistant specializing in Airbnb management, short-term rental operations, and property management support. With over five years of hands-on experience in customer service, tenant relations, and administrative coordination, I help property owners and hosts deliver exceptional guest experiences while keeping operations running smoothly.

Core Skills & Services

Airbnb & Short-Term Rental Management – Guest communication, booking coordination, check-in/check-out support, listing optimization, and review management
Property Management Virtual Assistant – Tenant inquiries, lease administration, maintenance coordination, rent follow-ups, and vendor communication
Amazon & Shopify Customer Service – Order tracking, returns and refunds, product inquiries, and eCommerce support
DM Setter & Appointment Setting – Lead qualification, Instagram and Facebook DM management, CRM updates, and sales funnel support
General Virtual Assistant Services – Email management, calendar scheduling, data entry, and administrative tasks

Why Work With Me

Reliable, detail-oriented, and proactive professional with a client-first approach. Experienced working independently across multiple time zones with international clients. Comfortable with property management software, eCommerce platforms, and CRM tools. Focused on helping businesses scale while keeping customers, guests, and tenants satisfied.

Guest Support Specialist | Airbnb, VRBO & -----------

3+ years of experience helping vacation rental hosts deliver exceptional guest experiences.

Platforms:
* Airbnb
* VRBO
* Vacasa
* -----------

What you can expect when working with me:

* Fast and professional guest communication
* Prompt handling of inquiries and concerns
* Effective issue resolution and escalation management
* Coordination with cleaning and maintenance teams
* Reliable support for reservations, check-ins, and check-outs
* A guest-focused approach that helps maintain positive reviews

Core Skills:

* Guest Communication & Support
* Reservation Management
* Issue Resolution
* Escalation Handling
* Cleaning & Maintenance Coordination
* Property Operations Support

Tools:

* Airbnb
* VRBO
* -----------
* Google Workspace
* Familiar with Guesty, Hostaway, and Breezeway

I take pride in providing responsive, professional support that helps guests feel valued and properties run efficiently.

Need an Expert for Your Short-Term Rentals?
I’ve Got You Covered.

- Years of Experience in Short-Term Rental Management
- Exceptional Guest Support via Chat, SMS, and Calls
- Reliable High-Speed Internet for Smooth Operations

I bring enthusiasm, sharp attention to detail, strong multitasking ability, tech-savviness, and calm under pressure. As a former Airbnb co-host, I handled guest communications, resolved issues, processed alterations and refunds, and coordinated with cleaners and maintenance teams. My hands-on experience guarantees seamless operations and happier guests.

Does this sound like what you need? Let’s take your rental business to the next level.

Talk soon,
Robbie M.

Organized and dependable Virtual Assistant with experience in customer service, admin support, and high-volume call, email, and chat handling. Background includes Amazon retail accounts, Airbnb, and VRBO support, with additional experience in real-time performance tracking as an RTA Analyst.

???? About Me
Hi! I’m ----------- -----------, a Graphic Designer, Social Media Manager, and E-commerce Specialist with 4+ years of hands-on experience helping businesses build strong, visually appealing, and sales-driven online brands.
I specialize in Shopify store development, graphic design, and social media marketing, bringing together creativity and technical skill to deliver impactful results. My work spans from creating stunning graphics and ad campaigns to building fully functional Shopify dropshipping stores with optimized listings, payment integrations, and SEO-friendly content.

????? What I Can Do for You


Shopify Store Build & Management: Custom theme setup, product research, SEO optimization, and payment gateway integration.


Graphic Design: Eye-catching visuals for social media, e-commerce listings, and print (logos, packaging, invitations, and A+ content).


Social Media Management: Content creation, scheduling, and ad campaign management using Meta Business Suite.


E-commerce Virtual Assistance: Product sourcing, order fulfillment, and customer support for platforms like Shopify, Shopee, and Amazon.



???? Tools I Use
Shopify | Canva | Adobe Photoshop | Trello | Meta Business Suite | Google Workspace | Squarespace

???? Why Clients Love Working With Me
? Detail-oriented and creative

? Strong communication and organization skills

? Adapts quickly to new tools and workflows

? Committed to meeting deadlines and exceeding expectations

If you’re looking for someone who can design, build, and manage your online store or brand presence from the ground up, I’d love to help bring your vision to life!
???? Let’s connect and start creating something amazing together.

Customer-focused professional with over 6 years of experience in hospitality support, customer service, and property management. Skilled in managing reservations, guest communications, and issue resolution across platforms like Airbnb, -----------, and Vrbo. Proficient in CRM systems such as Salesforce,Twilio Flex, Akia, Five9 as well as communication tools including Slack and Microsoft Teams. Recognized for delivering seamless customer experiences, maintaining high satisfaction ratings, and supporting team operations with leadership and efficiency. Also experienced in sales support, administrative tasks, and creative services such as layout design and data encoding.

Hi there! I’m Sophia, a versatile professional with a passion for creating exceptional experiences and streamlined operations. With expertise in short-term rental property management, tourism, and hospitality, I’m here to offer you property management solutions tailored to your needs.

Short-Term Rental Property Management
5-minute response times to the guests from inquiry to post-checkout concerns.
Address and resolve maintenance and cleanliness issues reported by the guests within an hour to a day.
Checking listing descriptions from time to time to make sure all changes are listed.
Oversee and schedule repairs, ensuring work is completed to a high standard.
Communicate with the building management to ensure I always have updated information about policies and amenities.
Monitor supplies to make sure all items in the properties are complete and avoid last-minute orders.

Tourism and Hospitality Services
Craft engaging and personalized itineraries.
Flight booking and refunds through Sabre and Amadeus.
Manage transportation such as airlines, cruise lines, and land travel.
Administer accommodation booking in hotels, resorts, and Airbnb's.
Provide positive travel journeys for travelers.


I’m excited to bring my specific range of skills to your properties and help you bring world-class services to the guests and travelers. Let’s connect and discuss how I can assist in growing your business!

Looking forward to working with you!

Hi! I'm Avy, a Virtual Property Manager based in the Philippines with hands-on experience managing short-term rental operations across Airbnb, VRBO, and -----------. I've supported a vacation rental business end-to-end — from listing management and calendar sync to guest communications, vendor coordination, housekeeping turnovers, and owner reporting.
Services:

- STR Listing Management — creating, updating, and optimizing Airbnb, VRBO, and ----------- listings for visibility and conversion
- Guest Communication & Relations — handling all pre-booking inquiries, check-in/check-out coordination, and issue resolution to protect 5-star ratings
- Multi-Channel Calendar Sync — managing availability across platforms to prevent double bookings and maximize occupancy
- Hostaway PMS Management — reservation tracking, owner statements, database maintenance, and accurate record-keeping
- Housekeeping & Vendor Coordination — scheduling turnovers, tracking task completion, and flagging property maintenance issues
- Occupancy & Revenue Reporting — weekly, monthly, and annual performance reports on bookings and revenue
- Owner Bookkeeping Support — consolidating receipts, income tracking, and financial record organization
- Review Management — monitoring guest feedback, flagging trends, and protecting property reputation

Why work with me:
- Direct Airbnb operations experience — both as an EA managing a rental portfolio and as an Operations Leader on the Airbnb BPO support team
- Proficient in Hostaway, Airbnb, VRBO, -----------, Google Sheets, Canva, and AI tools
- Strong English communication — professional, warm, and guest-ready
- Self-managed and async-friendly — I work independently and don't need hand-holding
- Available to handle tasks offline and asynchronously alongside other commitments
- PHT (GMT+8) | Reliable internet | Quiet dedicated workspace

I possess a diverse set of skills that align well with various professional domains. My work is characterized by a positive and proactive approach, showcasing a strong commitment to excellence.

Short-term rentals move fast, guests expect quick replies, smooth check-ins, and zero booking errors. That’s where I come in.

With experience supporting Airbnb hosts and managing vacation rental operations, I help keep listings organized, guests satisfied, and daily operations stress-free. I previously worked as an Airbnb Support Ambassador and also a Co-Host, assisting Superhosts with reservations, policy concerns, guest issues, and account support, which gave me strong knowledge of how the platform works behind the scenes.

Platforms I’ve worked with:
• Airbnb
• -----------
• Vrbo

Property Management Systems:
• Guesty
• Hostaway
• Uplisting
• Hospitable
• Guesty

Revenue Management Tool:
• PriceLabs

I’m detail-oriented, reliable, and comfortable working in fast-paced environments where communication and organization matter most.

If you’re looking for someone who can support both guests and operations with confidence, I’d be glad to be part of your team.

Please connect me at Whatsapp -----------

Have a great day!

Hi! I'm a Short-Term Rental Virtual Assistant with hands-on experience in guest relations and day-to-day vacation rental operations.

I've supported guests throughout the entire reservation process—from booking inquiries to check-out—by providing timely, friendly, and professional customer service through phone, email, SMS, and chat. My experience includes coordinating check-ins and check-outs, processing eligible refunds, managing support tickets, and working with housekeeping, maintenance, and local operations teams to resolve guest concerns quickly and efficiently.

I'm familiar with major vacation rental platforms such as Airbnb and Vrbo, with basic familiarity with -----------. I also have experience using communication and productivity tools like Twilio, Slack, Gmail, Microsoft Office, and Google Workspace.

I take pride in providing friendly, responsive support and helping guests have a smooth and enjoyable stay. I'm dependable, organized, quick to learn new systems, and always willing to go the extra mile to support both guests and the team.

If you're looking for someone who is reliable, responsive, and genuinely enjoys helping people, I'd be happy to support your business.

A Virtual Assistant with over 5 years of experience in customer service and technical support, including my 3 years specializing in short-term rental and property management support.

A results-driven professional with extensive experience in short-term rental management, delivering 5-star guest experiences across multiple booking platforms. Proven track record managing 800+ properties and handling end-to-end communication, guest issue resolution, and tech-driven operations using tools like Akia, Guesty, Hostaway, Breezeway, OpenPhone, and WebEx. Calm under pressure and detail-oriented with deep understanding of the short-term rental industry, I streamline processes, enhance efficiency, and help clients scale their portfolios with confidence.

Customer Experience Specialist | E-commerce Technical Support Specialist | Short-Term Rental (STR) Operations Specialist | Real Estate Lead Generation Specialist

I am a dependable, detail-oriented, and results-driven professional with over a year of experience in customer experience, e-commerce technical support, short-term rental (STR) operations, and real estate lead generation. I have a proven ability to deliver exceptional customer service, resolve complex issues efficiently, and support business operations in fast-paced remote environments.

As a Customer Experience Specialist at Sound Around Inc. (USA), I manage 70–100 customer tickets daily using Gorgias. My responsibilities include handling order inquiries, shipping delays, returns, warranty claims, refunds, and technical troubleshooting. I regularly resolve complex cases such as shipment rerouting, damaged or incorrect orders, and step-by-step product support. I also handle escalations with empathy and professionalism, turning challenging customer interactions into positive experiences while maintaining high service standards. Working within detailed SOPs, I continuously contribute to process improvements and operational efficiency.

In my role as a Short-Term Rental (STR) Operations Specialist, I support Airbnb properties in Miami, Florida by managing the complete guest journey—from reservation confirmation to post-checkout. My responsibilities include guest communication, booking management, calendar coordination, housekeeping and maintenance scheduling, and resolving guest concerns promptly. I also provide virtual concierge support, assisting guests with Wi-Fi, smart locks, heating systems, and other property-related inquiries to ensure an outstanding guest experience.

I am highly proficient in Guesty PMS, Hostaway, and Asana, with hands-on experience managing reservations across Airbnb, -----------, VRBO, Expedia, and direct booking websites. I also leverage AI tools such as ChatGPT to streamline workflows, improve response times, and deliver accurate, personalized customer support.

Previously, I worked as a Technical Support Representative at Mulberry Tech LLC (USA), where I provided both phone and email support using Zendesk and Vonage. This experience strengthened my technical troubleshooting skills, communication abilities, and confidence in handling real-time customer support.

Additionally, I have experience as a Real Estate Lead Generation Specialist, conducting high-volume outbound calls to property owners, identifying motivated sellers, qualifying leads, building rapport, maintaining accurate CRM records, and coordinating closely with acquisitions teams. I consistently followed structured call processes, managed follow-up schedules, and achieved performance KPIs.

I am highly organized, proactive, and adaptable, with excellent written and verbal English communication skills. I thrive in remote work environments, work effectively both independently and within teams, and remain committed to delivering exceptional customer experiences while continuously improving operational processes and overall business performance.

Core Tools & Platforms

Gorgias • Zendesk (Email & Voice) • Vonage • Guesty PMS • Hostaway • Asana • Microsoft Teams • Microsoft Outlook

Customer Service & Booking Platforms

Airbnb • ----------- • VRBO • Expedia • Direct Booking Websites

Productivity & Business Tools

Google Workspace (Gmail, Docs, Sheets, Drive) • Google Sheets • Microsoft Excel • Microsoft Office (Word, Excel, PowerPoint) • Canva • PayPal

Communication & Collaboration

WhatsApp • Zoom • Google Meet • Skype

Experienced STR Virtual Assistant specializing in property management and maximizing rental profitability and guest satisfaction. Proficient in overseeing daily operations, coordinating property maintenance, and ensuring exceptional guest experiences. Skilled in implementing data-driven strategies, and listing optimization to boost occupancy rates and rental revenue. Committed to streamlining workflows, enhancing property value, and providing reliable support to help clients grow and manage their short-term rental portfolio with confidence.

Have you been looking for a personal virtual assistant?

Why you should select me as a personal virtual assistant?

I am a skilled virtual assistant meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.

My objective as a freelancer is to provide quality and reliable service contributing to the success of individuals or professionals seeking Virtual Assistance, Social Media management, Admin Support, Data Entry, Document Handling, Web Research, Calendar Management, Email Handling, and other general admin tasks.

I've been highly trained as a virtual assistant and have developed the skills necessary to deliver high-quality work. My capabilities are not limited as I strive to continue learning and go beyond my comfort zone. My positivity, drive, and eagerness to explore make me the best at what I do, as most of my clients say.

Here are the following services I can offer to you and your business: Administrative Support, File and document organization, Email monitoring and organizing, Data Entry, Creating social media graphics, brochures, flyers, and banners using Canva, Advance Knowledged in MS Office (Word, Excel, PowerPoint)Advance Knowledged in Google Suites: (Google Drive, Docs, Sheets, Forms, Mail, Calendar, Slides )Advance Knowledge in Task Management Tool Trello, ClickUp, Managing electronic contracts using DocuSign, Project Management, Property Management, Communication with clients via telephone, email, messenger systems, social media platforms, Data entry - gathering data from a website and entering it into a spreadsheetOther administrative support

I am highly skilled, enthusiastic, self-motivated. I believe in hard work and honesty. I am always in making a long term professional relationship with my clients to ensure that every project becomes successful. So, if you hire me, I can assure you that you will not regret your decision.