Insurance

*Ability to manage a calendar and schedule appointments *Proficiency with Microsoft Office tools such as Word, Excel, and PowerPoint *Knowledge of marketing, advertising, and public relations *Exce…

Hello! I am a self-motivated virtual assistant and copy writer who is able to focus on work without the need for supervision. I am available 3-5 hours a day and I can assure you that I am happy to do…

For me, the most important skill that a virtual assistant can have is adaptability. Working with different clients, I have learned how to work with different communication styles, business goals, and…

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Auto & M…

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with 4 years of experience in…

I am a dedicated and versatile professional with a proven track record in customer service, technical support, administration, and financial advising. Over the years, I have honed my skills to become…

I am a dedicated and customer-focused professional with a proven track record in delivering exceptional customer service experiences. With a background as a Customer Service Representative, I have hon…

My key strengths that would support my success in this position include: I provide exceptional contributions to customer service for all customers. I strive continually for excellence. I have Tec…

Assisting patients or member related concerns from point of admission up to discharge coordinate any necessary documents that hospital billing staff need

Dedicated and detail-oriented, Customer service representative with total of almost 3 years of experience in customer service and medical industry. Proficient in medical terminology and adept at using…

I have an excellent customer service skills, effective communication both written and verbal.

Has extensive experience across all areas of customer service also in Collections. A proactive individual with a logical approach to challenges & performs effectively on both as a Customer Service Off…

Responsible, passionate about delivering outstanding quality and service. Looking for the greatest opportunity to work for a reputed company. Offering 12 years of experience in the BPO industry with h…

I am a licensed professional teacher with a 6-year teaching experience. I am an organized and flexible person.I can do multitasking. I am knowledgeable in Microsoft Office. I am excellent at dealing w…

I have a variety of employment skills that I have acquired over the years. I am proficient in various computer programs, including Microsoft Office. I am also skilled in customer service and have expe…

I am an self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well…

While being focused on a particular niche is a great thing, I believe in the good old saying "A jack of all trades is a master of none, but often times better than a master of one" Here are some of th…

An Highly experience Mechanical Engineer with 10 years experience in inspecting and testing equipment, machinery and components. Skilled in diagnosing mechanical problems and determining appropriate r…

Detail-oriented and reliable administrative assistant with 2 years of experience in supporting the company. Excellent oral and written communication skills. Exceptional organizational skills and…

As an Insurance Operations Senior Analyst, I support the delivery of high-quality services to clients in the retirement services industry. I leverage my analytical skills and email management expertis…

As to my role Sales Development Representative and a Customer Service Representative I have been in line with conversing and handling different calls, doing cold calls, setting appointments, handling…

I have 10years experience as an office staff in a remittance company which is (Western Union) . I have a good communication skills both verbal and written. I have also a critical and problem solving s…

Quality analyst for four years with a keen attention to detail. With eight years of BPO experience. Believes in the saying "Work smarter not harder". Always tried to utilize my time studying and looki…

I have been in the non-life Insurance Industry for almost 7 years now. Lines of Expertise: - Motor - Property and Engineering - Marine CERTIFICATIONS: - 1st Place : Intermediate Course on Marine In…

Flexible team player who thrives in environment requiring ability to effectively prioritize and judge multiple concorent projects. Productive worker with solid work ethics who experts optimal effo…

I have 5 years of sales experience as a Life Insurance Agent at Sunlife of Canada Philippines with numerous achievements and awards because of my dedication and hardwork. I was able to do it while I w…

10years Bpo experience tech and customer service

Critical Thinking. ...Good Communication Skills. ...Self Motivation. ...Able to Avoid Distractions. ...Comfortable with Social Isolation. ...Organized and Balanced. ...Computer Savvy.

I have 10 years of customer service experience focused on technical support, HTML and CSS, appointment setting, insurance verification for Humana, Google Workspace, and Excel expertise.As a technical…

I am knowledgeable on MS Word, Excel and Powerpoint, Filmora, Canva and Insurance specifically life and medical insurance. I am active on social media like instagram, facebook and even on pinterest. I…

I’m an Insurance Admin. I have years of experience in administration specifically in underwriting assistance by monitoring the functionality of technical products, working closely with Underwriters an…

General Virtual Assistance Tasks:- Data Entry, Research and Analysis- General Transcription- Database ManagementSocial Media Management & Marketing- Page Management- Post Scheduling and Calendar Manag…

I am a virtual assistant based in the Philippines, skilled and experienced in the insurance industry, and a social media management enthusiast.Over time, I have successfully managed a range of agency…

With a strong background in customer service and sales, combined with excellent communication skills, I am confident that I would be a valuable addition to your team.During my previous roles in custom…

Good day! I used to be employed as Customer Sales Representative for 1 year and 5 months. Since, I am currently studying taking Tourism Management 2nd year student. I am diligent and a multi-tasker, l…

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I'm a virtual assistant and experienced medical biller as well. I have solid knowledge with US Healthcare system, I have strong interpersonal skills to build positive relationships with patients, prov…

I provide professional service to patients, employees, and businessmen. I handle client information, manage insurance approvals, and track billing cycles. I ensure policy validity and submit accurate…

I have more than 3 years experience as accounting associate and recently i have a project with okta company about transcribing photos to word with content about corona virus. I am hard working and kee…

I am looking for a new path, I am new in this online jobs and I am willing to learn. I am confident and motivated to learn new things.I was an Executive Assistant in one of the branches of Sunlife Fin…

Hi! My name is Maria and I am actively looking for a job for a Virtual Assistant position. I have almost 7 years of experience in customer service and have a degree in Bachelor of Science major in Psy…

I have handled an insurance, healthcare, telco and sales accounts as a customer service representative. Practiced different styles of interactions between the agents and the clients.

I am well-versed in dealing with concerns from customers. I also have fluent English speaking and typing skills, which will help me obtain work. I also enjoy conversing with and engaging clients.

My skills are I am willing to learn, easy to adopt , hard working and loyal as employee.

I would be a tremendous contribution to your company because I am a highly motivated individual with excellent customer service abilities and expertise. I have always gone above and beyond for custome…

I'm able to perform most of the clerical work if not all.I have some background in finance. This includes bookeeping, invoicing, and maintaining ledgers.

I've worked in a Call Center for 5 years. Also an Insurance Advisor for 3 years. I am also a Part-Time Event stylist, Digital Artist and a Video Editor.

Financial Advisor for 2 years and Admin Assistant/Book Keeper for 6 years.

Worked in a BPO company for 6 years. Detail and goal-oriented leader. Has "Can-Do" mindset. Flexible, adaptable, trainable, coachable and positive. Computer literate and has backround with CRM tools.

I am a fast learner and easily adapt to given tasks with minimum supervision that is accomplished in the given time.

As a professional with a varied background across industries and roles. I have developed the agility and versatility needed, allowing me to draw on a wealth of experiences to offer valuable insights a…

Fresh Graduate I don't have job experience but i am very open for any improvement and learnings.

Respond efficiently and effectively to all inbound customer communication via phone or email. Provide front-line support to customers.This is a target driven role where departmental and individual tar…

I am a committed, friendly and hardworking Customer Service Representative with a passion for providing excellent customer service at all times. Always having the needs of the customers and the reputa…

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I am Myle Jalandoni, 24 years old Filipina, and currently living in the Philippines. I am now venturing out for a stable work from home job which I have heard a lot of good things about. I am trainabl…

good communication skills, Microsoft and computer literate

Proficient in engaging and assisting customer whether it be technical or customer service related concern. I am also able to coach trainees and a team of employees and perform data entry.

Been with the contact center industry for almost 10 years. Currently taking inbound and outbound escalated calls from an Insurance account, reaching out to different stakeholders to resolve client's s…

Hello! I'm Jomari Ignacio, an experienced Insurance Virtual Assistant and Customer Service Representative (CSR) with a strong background as a Call Center Agent for the AT&T Account. With a total of 3…

I am able to work independently and managed workload without anu supervision. Juggling multiple task efficiently and ability to plan, execute and track projects from start to finish.

I am good on graphic design especially doing marketing design. I could be efficient as a virtual assistant and always willing to learn and be productive on any jobs.

-Communication skillsAs an Assistant managers, we create communication channels between employees and general management, as well as customers and management. Excellent verbal and written communicatio…

Just a brief introduction, My name is Thomas Aaron Tay, and I used to work as a Cloud Operations Engineer for DXC Technology Philippines. Our job is to use our developing technical knowledge to manage…

Highly skilled and experienced with a proven track record in various functions of Administration, Frontline, Back Office/Operations, and Sales. Adept at people management, protecting and supporting st…

???? Hi there! I'm Clara, your dedicated Virtual Assistant. With a passion for organization, attention to detail, and a commitment to making your life easier, I'm here to help you conquer your daily t…

My services include: Data entry, File conversion, Video/Audio Transcribing and Web Research. I would love to help you! Hope to work with you soon.

I am a hard- working professional who has been consistently praised as adaptable by my co-workers and management. Over the course of my 1year and 8 months of my career. I've developed a skill set dire…

I am Koen Magadan and I am a computer skilled person and could work as much as you want. I am open to any kind of work and I am willing to help your company. With this talent that I have I am sure tha…

I have in a BPO company for almost 9 years. In this industry, I have gained sufficient experience with training in this industry. In this companies, I have learnt important employability skills that I…

I'm well-known as a detail-oriented, well-organized team member. I never miss deadlines, am an excellent communicator, and can handle numerous jobs at once. My boss regularly mentions his appreciation…

I'm Adrian, and I bring a wealth of experience in insurance, specializing in health, home, and auto coverage. My mission is to provide individuals and families with peace of mind through comprehensive…

I love motivating people and providing excellent customer service experience, but I am not fun of selling myself. Nevertheless, here are some few things about me: 1. I am working in the BPO industr…

Hello, I am an experienced virtual assistant dedicated to providing efficient and reliable support to individuals and business . With strong organizational skills and attention to detail , I assist wi…

I have been a Customer Service Representative for about 3 years and handed a couple of accounts internationally mostly retail accounts. I had a couple of jobs done at home too.

Possess good communication and interpersonal skills. Proficient in using Microsoft Office (Word, Excel, Power point, Access), Adobe Photoshop. Excellent in navigating computer programs and Int…

APPLICATION EXPERIENCE• Billing/ Accounts Receivable• Salesforce (CRM)• Health Information Management• Expertise in Client tools• Knowledge in MS office applicationsHighlights• Knowledge of medical re…

Proficient in customer related communications and responsible for evaluating and maintainng the quality inside an organization by ensuring KPI's are met.Providing all around support to customer servic…

*10 years of customer service experience in different field such as real estate, social media, healthcare*HELOC Processor and Insurance Coordinator from U.S based mortgage company*Knowledgeable of Fac…

I am very well versed in matters of insurance.I am highly analytical, and am very good at interpreting policy conditions and other contract agreements. I am able to handle substantial claims and effec…

Greetings! I'm Chester, a multifaceted professional with extensive experience in Oracle Database Administration, freelance marketing tailored for insurance/real estate businesses, and proven skills as…

I am the person who have a strong work desire and ethics as well as willing to learn to face the new challenges in terms of work. I do believe that everything can learn as long as you are willing.

I had an experience with Loans Associate (loans operations), Accounting Assistant and Bancassurance Sales Executive in Bank.

Experienced and driven financial and customer service professional.

I'm a former Assistant Manager in a food industry and retail industry. I encountered different types of people. I also handled customer feedback thru customer care by means of making a resolution and…

As a customer service representative, I have developed strong communication, active listening, and problem-solving skills. My ability to empathize with customers, handle inquiries, and provide effecti…

Computer Literate Good Communication Skills Highly Dependable and Goal oriented

To be part of a company that indulges professional growth which provides a challenging and rewarding career while allowing me to utilize my knowledge and skills.

Can work with minimal supervision, decisive, fluent in English Knowledgeable with MS word/ppt/excel, have knowledge in Social Media apps editing /content creation, projects and event management.

I am a flexible worker with experience in documentation, brokerage, and client servicing.

I am a new lawyer in the Philippines who have more than 10 years of experience in personal injury law and insurance.

Being effective in sales needs intentional, persistent actions, as well as the capacity to adjust simultaneously to the market and services.

I am currently working as an Account Support Officer.

Proven background in sales and services with emphasis on customer care. Works well in challenging and deadline-oriented environments. A good team player with excellent communication, leadership, motiv…

I am hard working and willing to learn in any cost seeking new challenges and new sets of skills to be earn in new work

• Strong command over written and spoken English • Thorough knowledge of computers, the Internet, and social platforms • Working knowledge of WordPress, HTML, CSS, PHP, Bootstrap • Basic knowledge…

I can do any job work from home. I'm a full time mom, a registered nurse and a real estate broker

I am an activator, and an analytical and adaptable individual. It is my goal to contribute as much as I can and to learn from experience.

A Senior Quality Analyst with proficiency on claims and exposures management. Skilled at office operations including call out communications on customers abroad.

With 11 years in the insurance industry, i have developed my skills on how to manage my ability to talk to different types of people with different characters. Also I have a 8 years experience as an a…

I am Client Service Associate at the Number 1 bank of the Philippines, I performs start and end of day banking activities, Ensures compliance to the Bank’s Policies, procedures and requirements. Provi…

General Virtual Assistant Personal Virtual Assistant I am a newbie in a virtual assistant workload, but with years of experience with Customer Service, Human relations, client assisted work.

I have 8 years of experience in Sales, Customer Service, and Administrative jobs. I can work with less supervision, can multitask, am tech-savvy, and have good computer skills. I am flexible to handle…

I have more than ten(10) years experience in non-bank financial institutions. Skilled in claims resolution, non-life insurance, underwriting and liability analysis, reflecting the proven ability to:…

I am a registered nurse and I have 13 years work experience in an Insurance Company as a Quality Analyst and Customer Service Representative. I can handle my work under pressure. I very detailed orien…

CopywritingProofreading and EditingSocial Media ModeratorData Entry SpecialistMicrosoft OfficeGoal-Oriented

I have an extensive 15 years background in Contact Center industry and have handled financial, sales, customer service, technical support accounts both for voice and non-voice campaigns. I also hav…

I worked in a BPO industry for more than 10 years. With more than 10 years of experience of providing excellent customer experience, I was able to master the following skills: accuracy and attention t…

In today’s customer service-oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service pro…

I have been in car sales for 13years already. Met different kinds of clients. I work multi-task and manage a team in our group. Always a top performer and a hardworking sales person. Work even beyond…

Hard-working and self-motivated account representative with 8 years of experience in providing exceptional customer service. Experience working with high-profile US based clients and maintained high…

I am very knowledgeable when it comes to corporate support services, such as office/facilities management, fleet management, lease management, project management, insurance claims management, and proc…

As Talent Acquisition Specialist, I onboard newly hired agents about the Pre-employment requirements. My experience mainly revolves around constant interaction with the new employees, as well as some…

Slacks, calendar, Gmail, google sheets,Microsoft word.

Can do typing jobs, computer works, and customer service related works.

My first job was a Business Transcriber and I am currently a Customer Service Representative

I have a great passion for working as an virtual assistant. And I always remain alert to learn all the newest and update materials . I give my best to improve my skills and my work. I believe in hark…

Beginner skill in programming. Advance skill in administrative work, advance internet research, insurance knowledge, financial management and customer service. Excellent skill in digital literacy like…

I have a bubbly and a bright personality. I am adventurous, I love to travel ??????. I can multi task, while sipping my favorite a coffee ??… I am dependable, I am proficient in Office and a fast lear…

I have been working in the teaching field for more than 6 years. I am a fast learner, and flexible to work at anytime. I believe my value for work ethics and time management will help me in doing a ta…

A Graduate of Bachelor's of Science in Aircraft Maintenance Technology with a Combined experience in Data Analysis and Insurance Quoting

Hey there! If you’re looking for an extra hand, I am available :) ??Soft Skills - multi-tasking - trainable - feedback is highly appreciated - communication - flexibility - self-moti…

I am a beginner in this field but I have experience in budgeting, keeping records for liquidation as part of my profession as Civil Engineer.

Customer Service Representative Retail Account for 1 year and Healthcare account.

I have been working in customer service for more than 4 years now, and during that time I've developed impeccable phone manners, and the ability to politely deal with disgruntled customers. I am accus…

I've been in the BPO industry for 7 years. I've experience working with the following: * Customer Service Representative for a Telecommunication account based in the US * Appointment Setter for a…

I am formerly an Account Executive for Corporate Accounts in Insurance Company for 3 years, 1 year in a five star hotel and 1 year in motorcycle industry. After employment for 5 consecutive years, I b…

I'm a financial advisor in Sun Life Financial for 8 years and floor manager at MOS Foods singapore for 2 years with experience in customer service, sales and marketing jobs. *Exceptional listener a…

Iam a educator since 2013 and it develops my skill on facilitating learning and assisting children on their development. I’d like to recognized me as a passionate and hardworking worker with a heart

Experienced customer service specialist with strong communication, adaptability, and problem-solving skills. Self-motivated and independent, I excel in meeting deadlines and delivering exceptional res…

I am a CSR for almost 4years. I am the mainline in Customer care team, handling inbound and outbound calls. I also do email response to our clients, carriers, insureds. I specialize audits, claims sub…

I am highly proficient in crafting effective emails, adept at navigating Microsoft software, skilled in creating captivating designs using Canva, proficient in video editing, and proficient in Adobe P…

I have a strong background in customer service, retention and sales. I am a dedicated worker who views task as a challenge. I can learn new procedures quickly and I have the ability to multi-task. I a…

Experienced teacher with strong educational skills and an organizational background. Plans lessons well, has an excellent reputation for resolving problems with colleagues and other stakeholders, and…

I have had relevant experience in the fields of customer service and insurance. My prior work commitments equipped me to have a deep sense of organizational and interpersonal skills.I am highly compet…

Travel Sales Expert | Travel Customer Service Representative | Airbnb Case Manager | Amazon Seller Support | Insurance Claims Adjuster | Insurance Contract Drafter | General Virtual Assistant

I am a very hard working person and loyal to the company i work. I been in the bank for 18 years, all the banking operations like tellering, opening of accounts, loan processor and releasing, bookkeep…

Providing active listening for earch clients to achieve customer satisfaction. Always go beyond extra mile in reaching help and solving their problem. Adaptable and open to change and embracing new le…

CAREER OVERVIEW- A multifaceted professional with more than 17 years of record in sales and marketing. Prepared with comprehensive trainings in the field of sales and promotion from one of the world’s…

I am willing to learn new skills, take on challenges and complete any educations and trainings necessary for career growth. Excel in gathering client information,analyzing data and providing appropria…

Having the customer service representative role enables me to think out of the box and leverage my creative problem-solving skills to delight customers and increase customer satisfaction. I have been…

? Diligent and self-motivated? Good organizational and interpersonal skills ? Proficient in Microsoft Office Applications? Experienced in handling electronic documents and filing

An ambitious and articulate professional with an excellent academic record. Quickly adopts to new systems and procedures, able to use own initiative and work as part of the team. Eager to explore more…

I am goal-oriented, dedicated and optimistic customer service representative with over 10 years of experience in telephone, email and chat support. Looking forward for a virtual assistant position w…

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team enviro…

Dedicated and highly motivated Business Insurance graduate with a strong foundation in insurance principles and a commitment to obtaining the Chartered Insurance Professional (CIP) designation. A deta…

Hardworking Customer Service Representative with almost 5 years of experience working. Trained in project and time management with extensive knowledge of Customer Service and proven multitasking abili…

Has experience in corporate industry for 9 years. With bpo or customer service experience. With marketing and admin work experience.

I have a great track record of achievement in my Jobs.Currently I am a full time Financial Advisor.In my past job I handled the Recruitment And Training and Development Team for the whole cluster.

Over 6 years of extensive experience in the BPO industry. Expert in Customer Service Representative, Sales and Marketing Services, Patient Collections Specialist, Medical Billing Specialist, and Crede…

Health Care Specialist/Virtual Assistant

I am a devoted, well-prepared, and systematic person. I'm a great team player with strong interpersonal skills, and I'm eager to learn new things. I am trustworthy and dependable, and I frequently loo…

Currently handling in record keeping and processing of all company assets example of which are Land titles, Office tools and equipment's. Also in-charge of processing insurance claims example of which…

20 years professional experience, with various skills set in Marketing and Social Media Management, Customer Service and Technical Support.Fast learner with proven customer service skills and relevant…

Communication Attention to Details Process Payroll Prepre Billings

60 WPM typing skills. Knowledge in MS Office, Outlook, Teams, Google. Good communication skills both written and verbal. Multitasking capabilities. Attentive to details. Great team player, fri…

I have experience in Sales and customer service for over 5 years. As an addition, I also have experience in lead generation and appointment setting.

I have advanced skills in doing administrative tasks and data entry. I am also eager to learn new skills.

Has a good verbal communication, time management, attention to detail, problem solving, multitasking, customer service and good at teamwork.

I'm a efficient type of worker, Have knowledge in technicality , a team player and mostly I have a well organizational skills.

Im selling life plan insurance and pre-seeling properties. I am a real estate sales representative.

As a fresh graduate specializing in Financial Management, my abilities revolve around assisting individuals in effectively managing various financial operations within a company. This includes tasks s…

I have a background in Tech, I used to work for one of US' largest telecomm's provider as a tech aupport rep. Spending time to provide lasting resolution is part of my A game. I am very hard-working.

Results-oriented and highly motivated professional with a strong background in technical support and healthcare account management. With over two years of experience in the telecommunication industry,…

11 yrs experience as insurance broker under BDO Insurance Brokers Inc. Doing sales and marketing, coordinating between client, insurer and bank counterparts.

Responsible in generating leads from bank clients and presentation of our insurance products ( Variable life and Traditional life) to target clients and closing the sale to reach required monthly quot…

I am adept in the training and teaching environment relating to business and research. Over the years I have spent in the private sector and the academe, I have developed the versatility and analytica…

I am an enthusiastic freelance virtual assistant that can provide different administrative tasks, social media management, and even basic graphic design for professionals and entrepreneurs like you! I…

i am an organised and efficient person with an enquiring mind.I am a flexible person seeking employment which will allow development, growth and make use of my existing skills. Iam a good listener and…

Works as a VA for a US based insurance agency.

General Administration Book Keeping General Virtual Assistant Writing Write Ups Editor

A customer service representative with 6 years of experience in different lines of businesses in the BPO industry, I have developed strong communication, problem-solving skills and critical thinking.…

I am dependable, trustworthy, flexible, and always show excellent time management, administrative abilities, and attention to detail in the position.

Experienced claims management consultant

I'm an experienced customer service advocate can do multi tasking like answering calls while processing admin task, can easily adopt to different changes, fast learner and trainable, I am able to prov…

I am self-motivated, willing to be trained, detail-oriented, quick learner, productive, and multi-tasker. In addition to that, I have very strong communication skills and speak English fluently. I'…

? Excellent communication skill and can relate with customers courteously. ? Work with minimal supervision, a team player, analytical, can interact and work effectively with other member of the organ…

I have been in procurement industry for 12 years, in my vast experience I handle many responsibilities like implementing purchase plans, budgeting, comparing products and prices, dealing with supplier…

I am a highly skilled and experienced customer service professional with a background in technical support and insurance. I have a proven track record of solving problems in a well-organized and effic…

I have various experience in call handling, email and chat support. Easy to be trained, hard working and independent worker.

-Functional Testing -Ad hoc Testing -Test Case Creation -Test Execution -Multi-Tasking -Client Interaction

Knowledgeable customer service representative. Professional and successful at improving team productivity, reducing escalated calls, and increasing customer satisfaction score.

I am a salesperson with more than 18yrs of experience. I have logged a good sales record in every company I worked at. As I am starting my freelance career, companies could rely on my capabilities suc…

I've been with insurance industry for 15 years. I was awarded as Financial Advisor of the year way back 2014 and Senior Area Manager of the year laat 2019.My expertise in this industry help me grow pe…

Enthusiastic, results- oriented professional with over ten (10) years of valuable experience in accounts management, customer service, sales, bookkeeping and finance. Dedicated to maximizing the busin…

• Monitor real time queues and identify high risk transactions within the business portfolio. • Observe customer transactions to identify fraudulent activity such as account take over, theft and sim…

I deliver results. I was a licensed Financial Advisor working at home. I have been securing lives for almost 5 years now, but prior to that, I was with the BPO industry for more than a decade. I st…