I am an experienced Application Support Specialist and Technical Support & Onboarding Manager with a strong background in system integrations, customer support, and financial operations.I specialize i…
Throughout my academic experience, I have developed strong attention to detail and a high level of accuracy, particularly in tasks involving data collection, documentation, and process analysis. In o…
Detail-oriented operations and administrative professional with experience supporting remoteteams, managing customer communications, maintaining CRM systems, and documentingworkflows. Known for reliab…
Detail-oriented Real-Time Analyst withexperience in workforce management and real-time monitoring in high-volumecontact centers. Skilled in managing intraday performance, optimizing servicelevels, lin…
I’m a detail-oriented and resourceful Virtual Assistant with a background in Workforce Management and Operations Supervision, bringing over 9 years of experience in fast-paced BPO environments. It sta…
Detail-oriented Customer Service Representative with proven experience in handling customer inquiries, resolving billing concerns, and upselling services. Known for strong communication skills, effici…
With 17 years of experience in the BPO industry, my background enables me to effectively manage tasks, anticipate needs, and adapt to various demands. I have extensive experience in office administrat…
I have been working in the BPO industry for 8 years, and I have a strong track record of success. In my previous role at Foundever, I was responsible for Real Time Adherence, my task helped me pinpo…
I am a dedicated customer service professional with expertise in advocacy, call handling, escalation management, omnichannel communication, workforce management as a Real-Time Analyst, and basic socia…
I am an HR leader with 11 years of experience across HR operations, administration, and people leadership in professional services, logistics, shipping, and digital media environments. I've built a st…
Highly-organized, determined and work-performance driven with strong administrative and HR management. Proficient in training and employee relations. Reliable and resourceful. I would want to be recog…
Highly organized and detail-oriented Business Operations Analyst with over 8 years of experience in administration, sales support, procurement, and project coordination for global organizations. Skill…
Exceptionally Organized Operations Manager | Expert in Project Management, Airbnb & Property Coordination and Client RelationsWith three years of experience, I specialize in driving profitability and…
I bring versatile experience as a Management Officer and Executive Assistant focused on saving CEOs valuable time through strong management oversight, allowing leadership to concentrate on growth, exp…
I have a strong foundation in human resources, including experience in talent acquisition, employee relations, and administrative tasks. My background as an HR officer and a business administration gr…
I’m a Business Administration student majoring in Entrepreneurship with hands-on experience as an HR Assistant, Encoder/Auditor, and currently a business owner of Bunny Buys PH. Through these roles, I…
Currently in Workforce Management with TaskUS involved in planning weekly and monthly headcounts to ensure appropriate staffing. Involved in a lot of number crunching with call volume analysis, call…
I earn a degree in Bachelor of Science in Information Technology, Units in Masters in Management Major in Information Technology Management, and graduated Professional Education. I am seeking for a jo…
Call center agent for 3 years Workforce for 8 months
Strategic BPO executive with 20+ years of leadership experience across trust & safety, logistics, telecom, financial services, and e-commerce. Proven success in managing 1,000+ FTEs, optimizing P&L pe…
I have a medical background which is why I can handle health accounts, I also handle clients Investment accounts, I can encode data in relation to each different accounts. Set appointments and do plan…
I am an experience virtual assistant with mastery on e-commerce, travel and accommodation services, and expertise on Google Suites.
Experienced professional with 17+ years in BPO and shared services, specializing in reporting, operations support, and workforce coordination. Skilled in executive reporting, calendar management, KPI…
I’m a Virtual Analyst with strong experience in operations and client reporting, helping businesses organize their data and turn it into clear, actionable reports.I support teams by creating automated…
Experienced Medical Virtual Assistant with a strong background in patient care coordination, prior authorization, and regulatory compliance. Skilled in managing patient schedules, documentation, and c…
My name is Julie, but please call me Jay. Currently a senior in college, majoring in theatre arts. Hobby artist.I am familiar with Microsoft Word and Excel, and their Google alternatives.Familiar with…
High customer service standardsDevoted to data integrityTroubleshooting skillsTelecommunications knowledgeProficient with Microsoft Office SuiteOrder processingTime managementMeticulous attention to d…
1. Organizational and Time Management Skill - Good in managing schedules, tasks and deadlines.2. Written and Verbal Communication - Good in managing inquiries and internal commincation, coordinating w…
Certified Human Resource Associate with over 3 years of progressive experience in HR. Demonstrated expertise in facilitiating employee life-cycles, and implementing targeted initiatives that enhance p…
Experienced Human Resource, Administrative and Finance professional. Skilled in Customer Service, Compliance and Finance Process Management. Has high understanding of different ethnic groups, cultures…
Workforce Management professional with extensive experience in real-time operations, intraday strategy, and staffing optimization for global service centers. Proficient in workforce systems, performan…
A dedicated Workforce Scheduler with over 10 years of experience in the Workforce Management department, including 6 years in a supervisory role, and with 2 years and 6 months of Recruitment Specialis…
I am a highly motivated and results-oriented business analyst with 5+ years of experience in the contact center industry, specializing in workforce management. I have a proven track record of identify…
In my previous roles, I have honed my analytical skills and attention to detail, allowing me to effectively gather, analyze, and interpret data from various sources. I am proficient in utilizing repor…
Results-driven Workforce Management (WFM) professional with 10 years of experience in the BPO industry. Skilled in scheduling, real-time monitoring, reporting, and administrative support. Proven abili…
Workforce management professional bringing comprehensive expertise in real-time analytics and resource optimization
Results-driven Human Resources and Operations Leader with 5+ years of experience in teammanagement, policy implementation, and performance optimization. Proven track record inimproving operational eff…
Customer Service Skills:Answering Product QuestionsAutomated Call DistributionCall HandlingChecking Order StatusCommunication EtiquetteFollowing proceduresInbound inquiriesInterpersonal SkillsProcessi…
I am a professional with experience in quality assurance, production management, and team leadership in ISO 9001:2015-certified companies. Skilled in inventory management, lean manufacturing, and usin…
I am a Psychology graduate holding a Bachelor of Arts in Psychology and a licensed Psychometrician, with a strong interest in continuous learning and professional development across diverse fields. I…
Im currently a Global Workforce Realtime Specialist with IHG Hotels and Resorts since December 2021
Skills Summary:- Customer Service: Nearly four years of experience in delivering exceptional customer support across various industries. Proficient in handling high-volume calls, managing escalations,…
I am a Data Analyst and Workforce Management specialist with more than 10 years experience. My data analysis and workforce management skills were learned and polished in the Business Process Outsourci…
I provide strategic administrative support to streamline your business and reclaim your time. From managing complex schedules and correspondence to overseeing project workflows and conducting market r…
Customer Service Specialist and Content Creator with 2+years of BPO experience and a solid background in administrative and HR support. Known for delivering a prompt and empathetic client service, han…
A seasoned BPO Management professional with 18+ years of expertise driving success in Sales, Technical Support, and Customer Service. Known for generating $10M in annual revenue through the effective…
I am a seasoned Operations Leader and People Manager with over a decade of experience scaling campaigns for global clients in the US and Australia. My background spans high-stakes industries including…
With a 7-year experience in HR and Management. Adaptable personEasily-trainedGood communicator but best at listeningPeople personAlways "if it's for the best of the company and/or the people, I'll do…
I’m an experienced Operations & Department Planner with a strong background in OEE analysis, SAP encoding, timekeeping, manpower planning, and budget management. I help businesses optimize production…
Someone who enjoys designing and bringing ideas to life through clean and visually appealing work.I specialize in creating structured and consistent designs by working from references and clear direct…
I am Dr. Merogim Mugot, an academic copywriter, human resource development officer, and research consultant with a strong portfolio of various publications. I bring a multidisciplinary approach to my…
Experienced Team Manager with a combined 14 years of professional experience in customer service and workforce management. Proven track record in leading high-performing teams, driving operational eff…
Shopee Philippines Inc.Real-time Analyst for Operation (Customer Serviceand Non-Customer Service)June 1, 2021, to PresentResponsibilities:Manage the call volume, daily attendance, and programbreak sch…
Results-driven and transformational HR leader with over sixteen years of professional experience seeking anexecutive role where I can leverage my strategic expertise to drive business growth, foster a…
I am a results-driven BPO Supervisor with extensive experience managing customer service teams in fast-paced environments, particularly in telco accounts. I specialize in leading teams to consistently…
Helping people and keeping things organized is what drives me. I've seen firsthand how thoughtful scheduling and attentive HR support can transform a workplace. I'm excited to bring my experience and…
Hi! I'm Carmina, an organized and reliable professional with experience in administrativecoordination, documentation, reporting, and workforce support.In my previous roles, I handled employee records,…
Detail-oriented Administrative Support Specialist with proven skills in land title documentation, government permit coordination, payroll preparation, and virtual task management. Proficient in MS Off…
to follow
Hey there, I’m Marielle, an Industrial Engineer and a freelancer who’s passionate about improving processes and making things run better. I enjoy finding smarter ways to work, streamlining systems, an…
Detail-oriented and results-driven professional with expertise in data processing, scheduling management, and real-time monitoring using tools such as Excel, CMS, and IEX. Proven ability to handle cli…
As a Senior Scheduler, I take pride in my role as the master organizer and orchestrator of seamless operations. My primary responsibility revolves around meticulously planning and coordinating schedu…
*I'm very good with the basic computer operations (i.e Microsoft Office & Internet Use). *Good Communication Skills *Time Management *Resourcefulness *Detail-Oriented *Focus and Driven
With a Bachelor's degree in Information Technology from Rizal Technological University and multiple Google certifications in data analytics, I am a qualified and experienced Real Time Data Analyst. My…
I’m a highly skilled Virtual Assistant and Customer Support Specialist with over 7 years of experience in email handling, technical support, data reporting, and workforce management. I’ve worked with…
Results-driven Resource Management Administrator seeking new job opportunities to apply expertise in resource planning, capacity management, utilization reporting, stakeholder communication, onboardin…
HR Generalist/Recruiter/HR Specialist
Real Time AnalytstWorkforce ManagementOperations SupportMicrosoft Dynamics 365 SupportE-commerce ExpertProduct Research Expert Poshmark Store Manager Wallmart Store…
Need a steady hand to keep things running? I got you covered!I’m a highly organized Virtual & Executive Assistant — your reliable partner for smooth, stress-free productivity. With 4 years of proven e…
My career began on the frontlines of customer support, where I honed my skills in service delivery and quickly advanced into leadership roles within workforce management. With hands-on experience in r…
A versatile WFM leader with a comprehensive end-to-end understanding of the workforce lifecycle—ranging from real-time monitoring and short-term scheduling to long-range capacity planning and strategi…
Total of 15+ years of solid experience in Workforce Management specializing in forecasting, capacityplanning, scheduling and management of real time operations covering inbound, chat and correspondenc…
I am an STR Operations and Customer Experience professional with over 10 years of experience in remote service environments, workforce operations, and property coordination.Most recently, I managed ma…
Monitored daily operations to ensure team productivity and on-time task completion. Tracked performance metrics, prepared reports, and coordinated with team leads to resolve workflow issues quickly.
Detail-oriented Virtual Assistant with 8+ years of experience in administrative support, customer service, and lead generation. Skilled in inbox and calendar management, data entry, CRM updates, and r…
I’m a customer service and collections specialist with 10+ years of experience in banking and BPO environments. I handle 80–100 calls per day, including collections, account support, and issue reso…
I am a Human Resource professional specializing in different HR facets such as Recruitment, Organizational Development, Training and Development and Employee Engagement. I am also knowledgeable in…
I am a dedicated and detail-oriented professional with experience in Workforce Management, real-time monitoring, attendance validation, reporting, and operations support. I have worked in fast-paced e…
When I was working as a call center agent for almost 8 years, I consider myself a very motivated and driven individual with a passion for continuous growth and learning.Throughout my career I have gai…
Chemical Engineering professional with 4+ years of experience in EHS compliance, pollution control, and manufacturing operations. Skilled in workforce supervision, environmental management, safety aud…
With a career spanning over 18 years, I bring a wealth of experience in technical support, workforce management, and business execution. I began my journey as a Technical Support Representative from 2…
Administrative support professional with 6 years’ experience in documentation, record management, and team coordination. Skilled in Microsoft Office, typing 90 WPM, and maintaining error free records…
I am a detail-oriented and experienced professional with a strong background in Workforce Management (WFM), customer support, and service operations. With over four years of cumulative experience acro…
Been at BPO company for almost 2 years. Sales marketer but also I know how to work with Wordpress, although I am far from being an expert at it. I know MS Word pretty well, as well as MS Excell and MS…
Dedicated HR Support and Employee Relations Specialist with nearly 7 years of experience assisting employees, resolving workplace concerns, and maintaining positive employee experiences. I provide pro…
Resourceful and detail-oriented professional with solid experience in administrative support, client coordination, and data management. I help businesses stay organized and efficient by handling email…
I’m a dedicated Recruitment and Executive Support Professional with over 7 years of experience in talent acquisition, administrative support, and client relations. I specialize in sourcing, screening,…
Janrhey is a creative and enthusiastic individual who thrives on new challenges and collaboration. While may get bored in routines and may be perceived as overly optimistic, Janrhey is a strong leader…
Results-driven Customer Support professional with a strong commitment to delivering high-quality service and maintaining customer satisfaction. Experienced in managing client inquiries, resolving comp…
I have several years of experience working in customer service, training, and HR support. Over the years, I’ve handled different roles such as training delivery, team supervision, recruitment, and day…
I am an experienced HR professional with over 8 years of experience in HR operations, employee relations, policy implementation, engagement initiatives, and end-to-end employee lifecycle management. I…
I have a strong background in Business Administration and I am an Executive MBA candidate. I have worked with executive leaders as HR & Admin Manager, College Instructor, customer support, and virtual…
With over 10 years of combined experience across customer service, public safety, surveillance monitoring, and administrative operations, I bring a strong foundation in analytical thinking, real-time…
Hello there!I'm Patrick, an aspiring Tech Virtual Assistant looking to get started and help you know your numbers more! I am best at providing concrete analysis and quantifiable results. I am currentl…
To become associated with professional people or companies where I can contribute an innovative and creative approach to business while enhancing company and grow it's business. Specialized on perform…
I’m a detail-oriented Virtual Assistant and Data Analyst with over 8 years of experience in administrative support, high-volume data entry, CRM management, and remote team coordination. My background…
16 years experience in BPO People ManagementDay to day call center operations management for multiple campaignsSpecializes on Process Improvement, Project Management, Customer Service, Outbound Sales,…
Hello! I’m a Certified Human Resource Associate (CHRA) and a Bachelor of Science in Psychology graduate from Southwestern University PHINMA, one of the prestigious universities in the Philippines. I h…
I am a Social Media Manager and Virtual Assistant with a background in workforce and operations analysis. My previous experience developed my skills in organization, data analysis, reporting, multitas…
Got too much on your plate? I’ve got you covered!I have over 20 years of experience supporting day-to-day business operations, administration, and internal coordination. My role has consistently been…
My name is Mark Steven Manalo, and I’m based in the Philippines. I bring over 15 years of expertise in the BPO, BPM, and Workforce Management sectors. Over the past 8 years, I’ve concentrated on Workf…
As a graduate of a management course, I am equipped with great communication, time management, and organization skills. I have technical literacy in Microsoft Applications, Google Workspace, Adobe Sof…
Seasoned customer service professional and extensive experience in WorkforceManagement (WFM). Eager to contribute to a forward-thinking team where I canapply my expertise, grow professionally, and hel…
I have Experience in social media marketing that helped me generate leads for real estate properties and was able to help clients fulfill their demands and needs to close the deal
Expert in virtual and hybrid healthcare sales with advanced proficiency in leveraging CRM platforms, video conferencing technologies, and digital content creation tools (Filmora, Clipchamp) as well as…
I am a result-oriented professional with over 10 years of experience in administrative, clerical, customer service, technical support, and workforce management. Skilled in real-time data analysis and…
Real Time Analyst, generating service levels, shrinks, OT/AVTO, Absenteeism, coding coaching, trainings at General Motors.
I'm proficient at speaking English as I have worked as a Customer Service Representative for Amazon and Etsy. With that being said, I can empathize with my clients and is patient enough to understand…
Experienced customer service professional committed to growth and delivering exceptional support. Recently transitioned into workforce roles to enhance my skills and drive personal and professional de…
Hi, I’m Earl Clint! I have over 8 years of experience in customer service and 3 years as a Workforce Real-Time Analyst, and I’m now bringing my skills into the Virtual Assistant field. I specialize in…
Results-driven Workforce and Capacity Planning professional with over 12 years of experience in technical support, real-time management, forecasting, and resource optimization across global BPO organi…
Virtual Assistant | HR & Payroll | Admin & Client SupportHi! I’m Maria Christine Madrid, an experienced Virtual Assistant with over 8 years in HR, payroll, and administrative support for U.S.-based cl…
With over two years of experience in an AI-centered educational startup, I have developed a diverse skill set in multimedia production, voice acting, content creation, and team leadership. My career b…
Workforce Management professional with 16 years of experience in the BPO industry, with the majority of my career focused on Workforce Management. I started as a Technical Support Representative at SY…
Experienced Content Moderator, Quality Assurance Analyst, and Real-Time Analyst with 7 years in the BPO and tech support industry. Skilled in enforcing content compliance, monitoring service quality,…
I am a loyal and trustworthy employee who can work alone or as part of a team. I'm a hardworking and quick learner. I graduated with a degree of Bachelor of Science in Information Technology. I'm curr…
My background is in workforce management, reporting, and analytics, and in recent years I’ve also led a team of developers managing HR systems and technology projects that improved employee experience…
support Microsoft office.>email configuration.remote desktop/laptop troubleshooting
Dedicated and detail-oriented professional with extensive experience in workforce management, customer service, and administrative support. Proven ability to handle high-pressure environments, analyz…
Seeking an entry-level opportunity with an esteemed organization where I can utilize my skills and enhance learning in the field of work. Capable of mastering new technologies.
I have years of expertise in sales, technical support and workforce analyst. Pursuing a full-time remote job where I can utilize my skills and experience in a productive work atmosphere and as a sprin…
Hi there! I'm Gerard, a Technical Support, Property Manager Software, Real-time Analyst with 8 years of experience helping clients achieve their goals through high-quality and reliable services. I spe…
I am a dedicated and skilled worker known for my proficiency in communication, project management, problem-solving. With a keen eye for detail and a proactive attitude, I consistently strive for excel…
I am a highly adaptable professional with experience in customer service, real-time operations, and social media content moderation. Over the years, I have developed strong organizational, communicati…
I am an experienced Virtual Assistant, Operations Leader, and Account Manager with 15+ years of proven success in streamlining workflows, driving operational efficiency, and delivering outstanding cli…
Email Chat Support Assistant
Workforce Management & Real-Time Analyst with 12+ years of contact center operationsexperience, including 6+ years in fully remote roles. Specialized in real-time monitoring,attendance & adherence tra…
Quality Assurance Specialist | Workforce Analyst | Technical Support | Customer Service Professional Results-driven professional with over 5 years of BPO experience, specializing in Sales, Customer…
Results-oriented Workforce and Operations Leader with over 15 years of progressive experience in business process management, forecasting, scheduling, and service delivery within global contact center…
I’m an operations-driven professional with a background in International Business and experience supporting remote teams through process improvement, task coordination, and documentation.At 15, an une…
With a career in the BPO industry since 2012, I have honed exceptional verbal and written communication skills. My expertise extends to handling administrative tasks efficiently, ensuring seamless ope…
I’m an experienced Accounting Support and Workforce Analyst with a strong background in customer service. Over the past 4 years, I’ve handled invoice auditing, real-time workforce monitoring, and clie…
I’m a results-driven Administrative and Process Optimization Leader with over 14 years of progressive experience. Proven expertise in Lean Process Improvement, ISO Quality Management, Financial and Hu…
With over a decade in customer service and a strong background in team leadership, escalations, and data reporting, I bring calm, clarity, and solutions to every inbox. I’ve supported global brands vi…
Operations & Workforce Management VA | Realtime, Scheduling & Forecasting | Reporting & AnalyticsI am an Operations and Workforce Management Virtual Assistant with extensive experience in realtime mon…
problem solving skills, reliable, optimist, time management, trustworthy
Senior HR Officer with 8+ years of progressive experience in HR operations, employee engagement, and compliance. Skilled in end?to?end onboarding/offboarding, payroll processing, attendance tracking,…
I worked as a Virtual Assistant for 3 years after graduating in the university. Currently, I am a Human Resources Supervisor in a Japanese Medical Devices Manufacturing company. I handle talent acquis…
I have advanced knowledge in MS Excel.
A dedicated and detail-oriented professional with over a decade of experience in customer service, technical support, and human resource management. Currently serving in a government role under the Hu…
I pride myself on being a versatile and results-driven professional with a strong skill set tailored to delivering excellence in any role I undertake. Some of my core skills include: Communication…
As a professional focused on achieving optimal results, I possess extensive experience in administrative support, financial management, and technical operations. I am proficient in multiple software p…
Proficient in Microsoft 365, Google Suite, Salesforce, SAP and some experienced in QuickBooks Intuit.
Greetings! I'm Mark, your one-stop solution for diverse professional needs. With a rich tapestry of experience spanning Marketing Coordination, Workforce Management, Escalation Supervision, Live Chat…
I am a skilled and reliable virtual assistant with a strong background in workforce analysis, data management, and operational efficiency. My experience has equipped me with excellent organizational a…
A detail oriented professional with 2 years’ experience in Customer Service and 8 years’ experience in Workforce management. Skilled in Scheduling and Optimization. Because of my tenurity, I am consid…
Effective leader who has demonstrated success in streamlining operations while enhancing team performance and executing strategic business plans. Skilled inAdept at using problem-solving techniques to…
Results-driven and people-focused Human Resource Manager with years of progressive experience in strategic HR leadership, talent acquisition, employee engagement, and performance management. Adapt at…
Dynamic and results-driven Social Media Manager with a strong foundation in data analysis. I help businesses grow their online presence by ensuring all published content is relevant, educational, and…
Detail-oriented Virtual Assistant with skills in data entry, Excel, and administrative support. Reliable, organized, and quick to learn. Available for long-term work and committed to delivering qualit…
A licensed psychometrician responsible in test development and conducting psychological testing, scoring, and interpretation in the Philippines. Currently working as a Human Resource Associate, Guidan…
As a Team Lead, I’ve learned to thrive under pressure, balancing people, performance, and process. I’ve built the habit of stepping in when things get messy, guiding my team through change, resistance…
Experienced Customer Support and Payment Operations Specialist with 6+ years in remote customer care, billing, and workforce analytics. I handle complex payment issues, support clients with empathy an…
Workforce Management, Bookkeeper
I am Lyn, HR leader with 8 years of experience building HR functions from the ground up across startups and established industries. Proven in cutting costs, scaling teams, driving compliance, and part…
An HR virtual assistant's primary duty is to identify and address the organization's employment needs, both now and in the future. In a virtual setting, it facilitates the strategic job management of…
Experienced in workforce planning, capacity forecasting, and talent deployment. I manage end-to-end staffing processes, ensuring the right people are matched to the right roles on time. Skilled in sta…
Workforce Specialist
A Certified Human Resource Associate (CHRA) and fresh graduate with a foundation in HR management. Skilled in employee relations, and HR administration, with excellent communication and organizational…
With a strong foundation in customer service and a certification as a Human Resource Associate, I am dedicated to providing exceptional support and solutions. My experience in customer service has equ…
I am a dedicated and detail-oriented professional with extensive experience in the maritime industry, particularly in crewing operations and documentation. My career journey has equipped me with compr…
To look for similar or detail-oriented and analytical position that I’ll be able to use my skills gain as being Scheduling Analyst role in Workforce Management. At the same time enable me to utilize m…
I am Jeromie Rivera, a versatile professional with experience in Human Resources, recruitment, BPO/call center operations, and virtual assistance. In my HR career, I have overseen end-to-end recruitme…
Arvin Jay C. Quiambao: Seeking Positions as Remote StoreManager, Human Resources, Timekeeper, or Virtual AssistantAs a versatile professional, I bring a wealth of expertise to the table:1. Remote Stor…
A motivated and detail-oriented student with experience in administrative support, data organization, research, and team coordination. Demonstrates strong communication skills, reliability, and the ab…
Detail-oriented Administrative Specialist with 5+ years of experience in executive support, operations oversight, data entry, and workforce coordination. I specialize in streamlining processes, managi…
I am a dedicated Customer Service & Workforce Management Specialist with proven experience in delivering excellent client support and optimizing business operations. Skilled in handling customer inqui…
I am a detail-oriented professional with over six years of experience in customer service, workforce management, and administrative operations. Recently certified as a QuickBooks ProAdvisor and Xero A…
Results-driven Senior Team Leader with extensive experience in BPO operations, customer service, and people management. Skilled in leading high-performing teams, driving KPI achievement, and implement…
With over 3 years of experience in HR Operations providing exceptional support to fulfill day-to-day HR processes for facilities in the US such as Employee data management, Employee onboarding, Employ…
A dynamic and results-driven MS Microbiology candidate with a solid background in leadership, event and tournament management, and scientific research. This individual brings strategic planning, coord…
I am a career-driven professional with six years of experience in the BPO industry and two years as a virtual assistant. I take pride in being dependable, adaptable, and committed to doing my best in…
3 years experience in workforce Management handling multiple accountsCustomer Service representative for 2 years(Retail and Tel.co accounts) 1.6 years experience in copy writing and product listing
I have four years of experience as a Customer Service Representative, handling phone, chat, and email support for both Australian and American customers. In addition, I completed nearly one year of in…
With over 12 years of employment foundation, I oversee academic programs, manage teams, and coordinate multiple projects simultaneously. My background also includes certifications as an ISO 9001:2015…
Detail-oriented VA skilled in Power BI reporting, workforce coordination, and bookkeeping.
As a recent graduate with a degree in Bachelor of Science in Business Administration major in Human Resource Management, I am eager to apply my knowledge and skills in a professional setting. I am a d…
I'll be your Virtual Assistant with Quality and EfficiencyGreat Communication SkillsFlexible/AdaptabilityCan work under pressureTime ManagementOrganizeCan work with minimal guidance
* iQor PhilippinesSeptember 2015 - PresentPosition: Workforce Management SupervisorJob Description:A. Client Report – Generate statistical daily end-shift report for the client like the calls received…
Human resource professional with almost four years of diverse human resource experience including recruitment, benefits administration, payroll, workforce relations and handling manpower.
Excellent written English communication skills.High attention to detail with the ability to identify clinical inconsistencies and missing information.Dependable, proactive, and communicative.Commitmen…
I have over 6 years of combined experience in real estate support, virtual assistance, operations, and customer service. In my current role as a Virtual Assistant and Transaction Coordinator, I handle…
4+ years of experience in construction architectural/design roles.coordinating project timelines and budgets, providing support and communication to clients to ensure satisfaction and successful proje…
I am a dedicated and versatile professional with strong experience in workforce management, technical maintenance, production support, and customer service. Over the years, I have developed solid skil…
I am a dedicated and dependable worker with strong teamwork, communication, and problem-solving skills. My background as a Color Commander trained me to lead with discipline, and my international expe…
Hi, my name is Juliepe. I have been a member of the Workforce Management team as a Real-Time Analyst (RTA) since June 2021. In this role, I am responsible for monitoring intraday performance, ensuring…
I am very keen in analytical and technical skills to monitor operations, combined with strong communication and problem-solving abilities to make immediate decisions and manage staff schedules. Key sk…
Hi there! I'm Christal Joy Pancho, and I'm a highly organized and results-driven professional with a diverse skill set honed over 7 years in dynamic customer service and operations roles. I'm actively…
Dedicated and adaptable workforce management professional with extensive experience in real-time analysis, scheduling, and performance monitoring in the BPO industry. Skilled in Microsoft Office tools…
Chat/Email Support, Content Writing, Data Entry, Email Management, Excel VA
With over 6 years of experience in Workforce Management (WFM), I am an expert in managing service levels and forecasting IDPs. Proficient in Excel and various WFM tools, excelling in fast-paced, dy…
Dynamic and results-driven Operations & Maintenance Manager with 17+ years of progressive leadership experience across the restaurant, hospitality, and property management industries. Proven ability t…
Versatile Operations & Team Manager with 15+ years of leadershipexperience across hospitality, property management, short-termrentals, food & beverage, and multi-outlet industries. Skilled inleading b…
Experienced MIS and Real-Time Analyst with a strong background in workforce management and operations support. Skilled in monitoring call volume, managing attendance, and scheduling breaks to ensure e…
My name is Carmella, with 3 years of experience in the BPO world. Most recently, I worked with ECE Contact Centers and had a tenure of 2 years. I have also worked on several Projects under several LOB…
Results-driven professional with over 16 years of collective experience in Workforce, CSR, known for delivering real-time call monitoring and leading high-performance teams. and Manufacturing Seeki…
Detail-oriented and reliable individual with a passion for delivering exceptional virtual support. Seeking an entry-level Virtual Assistant role where I can showcase my ability to prioritize tasks, co…
Recruitment Assistant | Recruitment & Case Management | Talent AcquisitionRecruiter and Onboarding SpecialistHi, I'm Mary Ann from the Philippines. For 10+ years, I’ve helped businesses and their peop…
In my previous roles, I have demonstrated proficiency in managing calendars, coordinating meetings, and handling various administrative tasks with precision and professionalism. I am skilled in managi…
I am a highly experienced Operations and Administrative Professional with 16+ years of leadership, customer support, workforce management, quality assurance, and process optimization experience in the…
A strong eye for grammar, style, and consistency across content. Ability to create compelling and clear content that aligns with brand messaging. Organizing tasks and resources effectively to ensure p…
Technical Operations Specialist | Solar & IT Background | Verified C1 English & IQ 115I am a Technical Operations Specialist who bridges the gap between complex engineering concepts and efficient busi…
I’m a Chat Associate III at TTEC, where I support healthcare professionals, patients, and providers via calls, chat, and email—helping them get started with their mental health journey. I also utilize…
I’m a Real-Time Analyst and Virtual Administrative Assistant with over three years of remote work experience. I hold an Associate Degree in Applied Business Management from BYU-Idaho. In addition to m…
Software literate including office 365, and Adobe Studios. Can do Multitasks related to healthcare, finance, and Business.
Hey there! I’m Arielle—yep, like the mermaid, but instead of singing to sea creatures, I harmonize with spreadsheets, inboxes, and calendars. With 6+ years of experience in the BPO industry, I’ve hand…
I have over 10 years of experience working as an HR practitioner. During this time, I have worked in BPO, manufacturing, and retail companies. My responsibilities have included managing compensation a…
Experienced in Recruitment, Behavioral Specialist, Public Speaking, Payroll and many more
Data management scheduling Excel savy ( V look up and indexf ormulas) good with microsoft outlook attention to details professional email equitte
Workforce Planning professional with 15+ years of experience in forecasting, scheduling, capacity planning, and data analysis across multifunctional companies. Skilled in developing workforce strategi…
Experienced professional with a diverse background spanning 3 years in Customer Service, 1 year in Workforce Management, 1 year as a Sales Executive, and 2 years of side-hustle work as a Web Designer.…
Extensive background in all facets of HR, including experience in full-cycle recruitment, compensation and benefits administration, HR records management, HR policy development and legal compliance, p…
3 years of experience in customer service, I assisted customers with account management concerns, facilitated billing responsibility transfers for businesses, and offered additional services and upgra…
I work as a Real-Time Analyst with a strong background in both live queue management and frontline support. I monitor call center activity throughout the day—tracking volumes, agent availability, and…
Catering and accommodating customers concerns. Specifically Airline passengers. throughChat, Calls and Email.Monitor the Calls, Chats and Email Queues, monitoring as well the tagging and attendance of…
Highly organized and detail-driven with over 7 years of comprehensive experience inoperations coordination, HR administration, payroll management, and complianceoversight. Proven ability to streamline…
In the Content Moderator role, I'm working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles. I will then score this conte…
Dynamic and detail-oriented professional with over 7 years of combined experience in workforce management, customer service, medical coding, and technical support across the BPO and healthcare industr…
Results-driven Workforce Management (WFM) professional with a strong background in scheduling, real-time monitoring, and performance analysis. Skilled in optimizing staffing levels to meet service lev…
Highly motivated professional with over 10 years of combined experience in sales, customer service, and administrative roles. Skilled in building client relationships, managing day-to-day operations,…
I have over 6 years of HR experience, I bring a wealth of knowledge and expertise to any organization. Dedicated to fostering a positive work environment and enhancing employee satisfaction, I excel i…
I'm a multidisciplinary freelancer with a strong background in client support, sales, visual arts, and workforce management.I have hands-on experience in customer service and public speaking, along wi…
As a workforce supervisor, my job is overseeing workforce planning, scheduling, and performance monitoring to ensure operational efficiency. I analyze staffing needs, optimize schedules, and provide s…
Worked in the BPO industry for almost 4 years. Assisted countless customers with their inquiry with accuracy and precision. Having a keen eye for detail, adaptable, flexible, and reliable, I have show…
Strong technical foundation in both software systems and hardware components. Technical problem solving Research expertise Critical thinking
Lead a team of executive assistants and provide complex administrative tasks to UKI Managing Directors which includes but not limited to: calendar and inbox management, call conference, meeting schedu…
Looking for a reliable helping hand to keep your business running smoothly — without the overhead of a full-time hire? I offer professional Virtual Assistant services tailored to busy entrepreneurs,…
Detail-oriented administrative assistant with strong background in operations, facilities management, human resources, and documentation. Able to work effectively at all levels of organization. My obj…
I have four years of BPO experience where I developed strong customer service, sales, and communication skills. My background includes handling customer queries in a Telco account, working in sales an…
As an experienced Software Services Manager, I have a proven track record in leading and optimizing projects focused on Dynamics 365 Financial Planning CRM within a Software as a Service (SaaS) model.…
A driven and goal-oriented individual. Competent in the field of writing and analysis. Extensive experience in creating and editing research-based writing. Has work experience as a part-time tutor and…
Experienced Virtual Assistant with a proven track record of providing top-tier administrative, customer support, and project management services. Skilled in scheduling, email management, data entry, a…
Experienced in team leadership, staff development, and workforce management, with 11+ years in the BPO industry. Skilled in customer service, shift planning, scheduling, and operational support for…
Detail-oriented and analytical Senior Real-Time Specialist and Fraud Analyst with a strong background in workforce management and fraud prevention. Skilled in real-time monitoring, intraday reporting,…
Dynamic and results-driven Talent Acquisition professional with 18 years of progressive experience in end-to-end recruitment, employer branding, and talent strategy across diverse industries including…
Manage the communication of the organization with clients via means like emails, telephones, and websites. ? Respond timely to inquiries made by patient and clients about company products and servic…
Results-driven Capacity Planner with a strong background in demand forecasting, staffing allocation, and performance analysis. Demonstrated success in reducing understaffing risks, optimizing manpower…
As a seasoned Workforce Analyst Specialist, I excel in optimizing operational efficiency through data-driven insights and strategic workforce planning. With a robust background in analyzing staffing n…
Real-time monitoring of call/chat volumes, agent availability, schedule adherence and adjusting staffing to meet the service level agreement. We create performance report then communicate with team to…
An accomplished Internationally CertifiedHuman Resource Professional and senior-level HR/Recruitment/Project and Operations Manager with extensive experience and finely honed abilities in talent acqui…
I have over 7 years of combined experience in Workforce Analysis and Customer Service, with a strong background in real-time monitoring, forecasting, and delivering exceptional customer support across…
Dedicated Data Analyst and Virtual Assistant with a passion for transforming complex data into actionable insights. Experienced in leveraging analytical tools and techniques to optimize processes and…
Experienced in managing human resources in shipping industry, with well knowledge in processing and preparing documents needed by the seafarers. Experienced customer support agent Experienced in takin…
- Analytical Skills: Statistical analysis, machine learning, problem-solving, data interpretation, critical thinking.?- Soft Skills: Communication, collaboration, time management, adaptability.?- Key…
I am a fresh graduate of Bachelors of Arts in Psychology seeking for a part time or full time work. An individual who is willing to learn and work with you with all my heart.
Highly adaptable professional with 12+ years of experience as a brand ambassador and freelance model representing lifestyle and tech brands at high-traffic events and retail locations. Skilled in mana…
I am a dedicated Scheduling Analyst with over two years of experience in workforce management and more than five years in customer service. I specialize in analyzing call volume trends, forecasting st…
I am an HR Professional with 10 years of experience providing services on recruitment and selection, timekeeping process, employee database management and employee engagement activities seeking to app…
Customer Service E-Commerce, Social Media Management, BPO Data Analysis, Quickbooks Book keeping
As a Workforce/Reports/Data/Business Analyst, I can examine the unique needs and concerns of a business to develop relevant practices and procedures for preparing business reports. I utilize Microsoft…
I bring 9 years of experience in the BPO industry, specializing in Workforce Management, scheduling, and support functions. My skills include data analysis, real-time monitoring, reporting, and admini…
- With constant changes, easily adapt to work environment changes and am very keen to details needed by the customer or client.Handles phone calls internationally - healthcare account and airline acco…
I have more than 11 years of Management experience with Virtual Assistants, Inside Sales Agents, Virtual Admin Assistants and Appointment Setters who specialise in AU/US Home Insurance and Health Care…
Passionate explorer of the intersections between technology, creativity, and human potential. Experienced in leveraging data-driven insights to craft compelling narratives and drive impactful strategi…
Hello! I'm Roxan Jean Golez, a dedicated virtual assistant with nearly a decade of experience in the BPO industry. I specialize in providing top-notch administrative support to help businesses thrive.…
As a dedicated and results-oriented Virtual Assistant, I bring a wealth of experience in cold calling, lead generation, and administrative support. With hands-on experience using Ready Mode for cold c…
With over a decade experience in customer service and admin tasks, I consider myself a professional administrator with expertise in database management and data entry. Proficient in MS Office, custome…
I’m a registered nurse with 11 years of experience on bedside care in a hospital setting, where I’ve had the privilege of supporting patients through a variety of medical conditions, always striving t…
As a remote worker with years of experience, I have proven that hard work, dedication, and a thirst for learning can take you far. My journey started in 2013 when, as a college student, I began my pro…
Strong Analytical Skills High Attention to Details
Manages a team of Schedulers and WFM supervisors. Reviews schedules created and provides insights when necessary. Provides projections to Operations to ensure 100% Staffing Delivery. Creates invoice…
Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manne
To establish a career in Information Technology where I can demonstrate the learning outcomes for the Information Technology program of the Isabela State University, a level III program accredited by…
Detail-oriented and highly organized professional with over 15 years of experience in workforce operations, administrative support, data analysis and scheduling.
A results-driven HR leader with over 20 years of progressive experience in human resources, employee relations, and organizational development. Skilled in guiding strategic HR initiatives, fostering s…
In GWFM - Real Time post, we do real time flagging of agents that are out of adherence, tagging of codes for offline activities like coachings/meetings/trainings, sending performance and absenteeism r…
I am a versatile professional with experience spanning real-time analytics, customer service, system testing, and systems engineering. Currently, as a Real-Time Analyst, I monitor operational performa…
Throughout the course of my career, I have practiced my data entry and file management abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with prof…
End to end recruitment process Data analytics Employee engagement
Detail-oriented Data Entry Specialist with 10 years of back office and administrative support experience in the BPO industry. Skilled in fast and accurate data entry, database management, and report…
Results-driven Workforce Management Supervisor with 10+ years at Concentrix, improving SLAs by 20% and reducing downtime by 15% using NICE/IEX and Excel. Skilled in analytics and team leadership, I’m…
I am a graduate of BS Electrical Engineering with a diverse skill set and professional background in workforce management, queue monitoring, technical and customer support, and account management. My…
Hi, My name is Aubrey Rose Ibanez, currently residing here in the Philippines and currently working as a Real Time Analyst. In this role, we are doing the monitoring as well as ensuring the metrics of…
Hi, I’m Venus. I have a strong background in workforce management and IT support, with over a decade of experience in forecasting, scheduling, and technical troubleshooting. I enjoy helping businesses…
A Senior customer service Advocate, handled accounts ranging from Telecommunications to healthcare. With Workforce background (Realtime Specialist)
Responsible, dedicated, organized and goal oriented. Outstanding in customer service, communication and interpersonal skills. Keen to details, strong organizational skills with ability to carry out ta…
Proficient in end-to-end workforce management, including forecasting, scheduling, and real-time adherence monitoring using tools Timestamp, Microsoft Excel, and Oracle Field Service. Skilled in analyz…
Results-driven professional with 9+ years of experience in the BPO industry, specializing in customer support for healthcare (3 years) and Telco (6 years) sectors. Proven track record of delivering ex…
An AB Psychology graduate from Ateneo de Manila University. I specialize in onboarding and organizational leadership, combining my HR expertise with technical skills in production. My passion lies in…
I have a vast experience with reporting and analytics which includes Advanced Skills in Microsoft Office (including VBA), and using SQL for data mining, analysis and database management. Experience…
Office Staff for 4 years | Customer Service Representative for 3 Years | Real Time Analyst for 2 Years.
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent in working with others to ac…
I am a dependable and hardworking individual with a strong commitment to excellence. I thrive in team environments and am skilled at managing multiple tasks and responsibilities effectively. My traini…
I am skilled in bookkeeping, invoicing, accounts receivable, and bank reconciliation, with over 8 years of experience across financial services and AU mortgage processing. I am proficient in leading a…
• Currently a real time analyst with experience in monitoring and analyzing live data focused on meeting staffing compliance. • An experienced operation supervisor providing guidance and support to ag…
Customer service professional with 15+ years of experience in delivering top-notch customer service with experience in workforce management, leadership management, data management and report creation.
With a robust educational background in labor relations, psychology, and law, coupled with extensive hands-on experience in HR and business partnership across multiple international contexts, I am con…
I am an Electronics Engineer with a Master's Degree in Business Management. I possess above-average knowledge of business processes and manpower management, enabling me to effectively bridge the gap b…
Hi I'm Mary Jane Arenas. I have 8 years of experience working with US-based clients, including 5 years in customer service where I developed strong communication,problem-solving, and client relationsh…
I have over a decade of experience in the BPO industry, starting as a Customer Service Representative across various accounts. In this role, I honed my skills in active listening, empathy, and effecti…
I am a graduate of B.S. Psychology. I am currently working as an HR Admin Staff specializing in all human resources facets. Prior to this, I have work experience as an Administrative Staff under Admin…
I worked as a Online Technical Analyst for Apple for more than 2 years. I also worked as a Real-Time Analyst and Reporting for Work Force Management (Creating Templates, Macros, Google Sheet Templates…
I am a detail-oriented and results-driven Workforce Specialist with strong expertise in real-time monitoring, scheduling, and performance analysis in high-volume call center environments. With hands-o…
An inquisitive and versatile professional with extensive experience in SEO, customer service, workforce management, data analysis, e-commerce, and administrative tasks. With five years of experience i…
Hello! I’m Rose, a versatile and highly organized professional with years of experience in real-time analysis, customer support, virtual assistance, accounting, and admin tasks. I excel in managing sc…
I am adaptable in any type of job as long as it has training since I worked most of my life on different industries. I do have background in Cargo Logistics, Real Estate, Health Care, Workforce Manage…
Virtual Assistant | Customer Service Expert | Bilingual Tutor (English & Japanese) | Travel Support Specialist Hi! I’m a dedicated and versatile Virtual Assistant with over 10 years of experience in c…
Hi, I’m Grace. I’m an Operations Manager and Client Success Specialist with over a decade of experience leading customer service, quality assurance, and vendor communications across industries like e-…
Highly motivated and detail-oriented IT professional with excellent communication skills, seeking a Service Desk Analyst position in a dynamic and growth-oriented organization. Proficient in providing…
Hey there! I hope you’re having the time of your life. It’s a pleasure to introduce myself. I’m Lance, from the Philippines, and I hold a Bachelor’s degree in Psychology. I’m excited to bring my stron…