With over 8 years of experience supporting workforce operations, healthcare services, customer support, and administrative functions, I help businesses stay efficient behind the scenes. From managing…
I have 18+ years of experience in operations management, leading multi-LOB teams in Service Desk, Technical Support, Ecommerce, Billing, Collections, and Retention programs — all requiring strong sys…
Hi, I'm Hannah!A reliable and detail-oriented Amazon & Shopify Virtual Assistant with over 3 years of experience in customer service and technical support at Google (via Concentrix), where I also serv…
Hi! I’m Trisha, a Workforce Management Real-Time Analyst with nearly 7 years of experience in the BPO industry, supporting operations, reporting, scheduling, data management, and customer service.I he…
Customer Service, Administrative Task, Sales Associate, Operations, and Workforce Management
I'm Marilyn. I am an experienced professional in Customer Service, Workforce Management, and Quality Evaluation. I specialize in optimizing daily operations, managing schedules, and delivering high-qu…
Recruitment Assistant | Recruitment & Case Management | Talent AcquisitionRecruiter and Onboarding SpecialistHi, I'm Mary Ann from the Philippines. For 10+ years, I’ve helped businesses and their peop…
CORE SKILLSCustomer Service & Client SupportScheduling & Workforce Coordination>Email & Calendar ManagementContent Writing & Product ListingsVirtual Meeting HostingAdministrative SupportRemote Collabo…
I have over 9 years of experience in customer service, real-time operations, and healthcare support—most recently specializing in DME services. With a unique combination of healthcare expertise, oper…
A very detail-oriented and enthusiastic type of person, a fast learner and easy to work with, I have a professional mindset.
I am a versatile Virtual Assistant skilled in communication, client support, technical troubleshooting, data management, and administrative operations. I help entrepreneurs, small business owners, and…
Scheduler, Real time Management for Business Call Centers, Excellent in Excel, Has 17 years of experience in customer service and administrative tasks
HR and Employer Branding specialist with a Magna Cum Laude degree in Psychology and hands-on experience in data-driven HR, employer branding, and project delivery. Produces decision-ready analytics, l…
Dedicated professional with over 15 years of experience in high-volume environments, specializing in workforce management, operations support, and client satisfaction. I combine a strong background in…
Dynamic and results-driven Financial Services Professional with over 17 years of experience in the banking and BPO industries, including an 11-year progressive career at Citibank North America. Having…
Volume Forecasting, Real-Time Headcount Management, Excel Savvy, Customer Service, Reporting, Absenteeism, People Management, Coaching, Feedback
A versatile professional capable of handling tasks based on client needs. Possesses diverse experience in Workforce Management, Database Administration, Desktop and Application Support, as well as Bro…
Hello, I’m Pat!With a strong background in the BPO industry, I bring years of experience as a Customer Care Specialist, Technical Support Specialist, and Subject Matter Expert (SME). I’ve also worked…
I’m an operations leader with nearly a decade of experience streamlining processes, leading high-performing teams, and driving efficiency across complex, multi-stakeholder environments.Currently servi…
*Experience in A Costumer Service*Experience in Outbound call*Experienced in Data Entry*Experienced in Appointment Scheduler* Dedicated Virtual Assistant*Experienced in Web ResearchI've been in a bus…
Hi there! If you're looking for a VA who takes ownership, stays organized without being told to, and actually frees up your time, keep reading.I'm Lhyka, an Executive Assistant with 5+ years of experi…
Looking for someone efficient, responsive, and who gets things done? Let’s work together!Hi there! I’m a proactive and dependable professional with over 5 years of experience in Workforce Management,…
Highly organized, dependable, and detail-oriented Virtual Assistant with strong administrative and customer service skills. Experienced in managing emails, scheduling appointments, data entry, interne…
Remote operations and AI workflow support professional with 13+ years of experience in workforce management, reporting, resource planning, data validation, process documentation, and stakeholder coord…
With over 10 years of experience in the BPO industry and more than 7 years in operations leadership, I have built a career around helping teams perform at their best while delivering exceptional custo…
With 18+ years in HR Best Practice and Principles, including a progressive 2 years in the Australian setting, I bring solid experience in three key areas:Recruitment & Onboarding – managed end-to-end…
Operations Manager | Executive Assistant | Project Coordinator |Logistics & Dispatch Specialist
Advance MS Word UsageAdvance MS Excel UsageAdvance Power Point UsageCan work under pressure
Operations & Executive Support Specialist with 10+ years of experience supporting business operations, customer service, workforce coordination, recruitment, onboarding, quality assurance, and adminis…
CAREER OBJECTIVEMy primary career objective is to help the organization succeed in its respectiveindustry to the best of my skills and abilities by consistently providing efficient,effective and resul…
Greetings! Are our paths predestined, or do they merely intersect by chance? Your exploration of profiles on OnlineJobs.ph hints at a specific quest or challenge—sifting through numerous freelancer pr…
With 8 years of experience in the industry, I have progressed from Technical Support Associate, where I handled financial and Telecommunications accounts, to Real-Time Analyst - doing real time monito…
Reliable Virtual Assistant with experience in administrative support, logistics coordination, email management, data entry, scheduling, and customer service. Skilled in handling multiple tasks, mainta…
I am an experienced Customer Support and Technical Solutions Specialist with a strong background in customer service, technical troubleshooting, and remote team leadership. I aim to be known as a reli…
Professional, results-driven Virtual Assistant with 20 years of corporate experience at Telus International Philippines, where I progressed from Customer Service Agent (2007–2010) to Back Office Speci…
Experienced in Workforce Management, Social Media Marketing, and Graphic Design. I help businesses boost efficiency, grow their online presence, and create eye-catching visuals that align with their b…
I am a results-driven professional with over 12 years of experience in Workforce Management, Real-Time Analysis, Customer Support, B2B/B2C Sales, and Team Leadership within the BPO industry. Throughou…
Looking for a seasoned professional who can hit the ground running, optimize your support workflows, and consistently deliver top-tier customer satisfaction? With 14 years of dedicated BPO industry ex…
I’m Angelica, a results-driven Workforce Management Specialist, Operations Coordinator, and Executive Assistant with over 7 years of experience supporting fast-paced operations, workforce planning, sc…
Seasoned Human Resource practitioner that has a wide range of experience of working across multiple industries. Incredibly passionate about employee engagement, recruitment, and employee upskilling. G…
I am currently a human resource assistant. I can multi-task and prioritize the most important tasks. I am also flexible when it comes to work arrangements.
I am a Business Intelligence and Operations Manager with over 10 years of experience helping businesses improve performance through data analytics, workforce management, operational strategy, forecast…
Proven leader with 10+ years of experience driving client success, operational excellence, and high-performing teams. Expert in remote team leadership, workflow optimization, and strategic client rela…
I am a detail-oriented Virtual Assistant with over 2.5 years of experience in administrative support, workforce management, and back-office operations in the BPO industry. I specialize in data entry,…
Good hiring is not just about filling a role, it is about finding the person who will actually stay, contribute, and grow with your team. That is the standard I bring to every recruitment project. I…
Workforce Scheduler | Real-Time Analyst | Attendance & Staffing SupportProfessional OverviewI help businesses improve staffing coverage, monitor real-time operations, and maintain accurate workforce s…
Managing workforce for over 10 years - scheduling, coordination, and administration for Homecare, Cleaning, and BPO operations
Doing Ecom Business since 2019
Workforce Management professional with 5+ years of progressive experience in forecasting, scheduling, real-time monitoring, and capacity planning. Proven ability to lead WFM teams, optimize staffing s…
Results-driven Business Intelligence and Resource Planning professional with 7+ years of experience at Kitopi, one of the GCC's largest cloud kitchen operators. I specialize in building Power BI dashb…
Process-driven Data Analyst and Workforce Management specialist with deep experience in real-time operations and dispatch coordination. I possess working knowledge of SQL for data querying and Power B…
• Strong background in administrative support, data entry, online research,document preparation, and file organization.• Proficient in using Salesforce.• Skilled in spreadsheet and data management wit…
PART TIME BUSINESS:Amazon US Seller - FBA (Fulfillment by Amazon)October 25, 2022 - Present* Sourcing products for Amazon Online Arbitrage using manual searching, storefront stalking, Reverse Sourcing…
ProfileResults-driven Workforce Supervisor – Real Time with over 10 years of Workforce Management experience in the BPO industry. Proven expertise in real-time operations, service level management, qu…
I am a customer-focused professional with over five years of experience supporting U.S.-based companies through email, chat, and CRM platforms. Throughout my career, I have assisted customers with acc…
I am an award-winning Operations & Enablement Partner with a decade of experience as a strategic right-hand to C-suite leaders. I specialize in protecting executive time and driving measurable busines…
Hi! I am a results-driven Customer Support Specialist and Real Time Analyst with 3+ years of experience helping global clients across FinTech, Web Hosting, and Financial industries. I specialize in li…
Sales Chat and Email Specialist - Team LeadWorkforce Management- AnalystWorkforce Management - SchedulerWorkforce Management - Capacity PlannerData EntryReports Analyst
With 8 years of experience as a Customer Service Representative and 4 years as a Real-Time Analyst in a fast-paced BPO environment, I bring a wealth of expertise in client support, process optimizatio…
A highly dependable and detail-oriented professional with nearly 4 years of elite customer support experience at T-Mobile and Amazon. Transitioning into the Virtual Assistant space to provide dedicate…
I hold a Bachelor of Science in Business Administration, major in Human Resource Management, and I am a Certified Human Resource Associate (CHRA) with an 89.22% board examination rating. My academic b…
Legal Intake specialist with 2+ years supporting a U.S. attorney. I turn complex client stories into clear case decisions and bring reliable, fast, and organized intake support to the team.
I’m a Workforce Management Manager with 10+ years of experience in optimizing processes, streamlining operations, and driving measurable cost savings through data analytics and automation.I help busin…
I have a strong background in Amazon Seller Support and real-time analysis, combining customer service expertise with data-driven decision-making to enhance seller experience and operational efficienc…
Mid-Level Human Resource Manager Human Resource Manager | Recruitment | Employee Relations | Payroll & ComplianceI am a results-driven Human Resource Manager with over 5 years of experience handling e…
I am detail-oriented, tech-savvy, and eager to help businesses stay organized and productive. I can manage tasks efficiently, communicate clearly, and adapt quickly to new tools and responsibilities.…
I have extensive experience in credit repair customer service for both US and Australian companies. My expertise includes not only managing client profiles but also offering coaching and counseling to…
I help business owners streamline operations, stay organized, and deliver excellent customer support—so they can focus on growing their business.I have over 4 years of experience working in high-volum…
![Excel Specialist [ Workforce Planner & Real Time Analyst || Catalog Specialist ]](/_next/image?url=https%3A%2F%2Fmedia.onlinejobs.ph%2Fjobseekers_pictures%2F1208829%2FKkYY09VdwkI8M64PoOim9eAM2epJysONwHK4c84k_250x250.png&w=3840&q=75)
Data Analyst and Workforce Planning professional with 4+ years of experience in Excel-driven reporting, data analysis, and operational analytics within BPO and eCommerce environments. Specializes in b…
I'm an Experienced Reporting Analyst. Willing to help you with data analysis, visualization and VBA automation with over 11 years.
Hi, I'm Ronilyn, a Supply Chain & E-Commerce Operations Specialist with 20+ years of real-world experience in operations management, logistics coordination, and executive-level administrative support.…
Head of Billing and Sales AdminAccounts ReceivableCustomer Service and Technical Support Tier IIIWorkforce Management Specialist Level 1Real-time Data Analysis and Reporting
Results-driven Data Analyst with over 15 years of experience in workforce planning, forecasting, and real-time analytics in the BPO industry. Skilled in transforming complex data into actionable insig…
Experienced Workforce Management professional with 6+ years Of expertise in workforceplanning, rostering, forecasting, and operational reporting. Skilled at managing workforceschedules, optimizing res…
Results-driven professional with 7 years of customer service experience across multiple industries, including nearly 3 years as a BDC representative for automotive brands such as REV, Nissan, and Hond…
Hi! I’m a reliable and tech-savvy remote professional with 7 years of BPO experience — 3 years in customer and technical support(chat), and 4 years as a Real-Time Analyst (WFM). I’m now transitioni…
I am a highly organized and dependable HR and Admin Support professional with 14 years of corporate experience—now transitioning into the virtual assistance field. I specialize in calendar and email m…
A seasoned professional with a comprehensive background in workforce management, property management, hospitality management, and sales, seeking a challenging role where I can leverage my expertis…
I am a highly experienced Operations and Workforce Management professional with over 15 years in the BPO industry, including 7+ years in Workforce Management and 4 years fully remote. I specialize in…
I am a high-performing professional with 3 years of experience as a Workforce Real-Time Analyst, 1 year as a Healthcare Agent, and 1 year as a Technical Support Specialist looking to transition into a…
Resume link: https://drive.google.com/file/d/199t1tBtLxCzhJql0osoOOigPAcpxYIaX/view?usp=sharing
I am a highly organized, reliable, and results-driven Virtual Assistant with over 12 years of professional experience in workforce management, operations, customer service, transaction processing, , d…
Hi! I'm Noemi, a dedicated and dependable Virtual Assistant with over 10 years of professional experience in operations, workforce management, customer service, and administrative support, along with…
I help businesses manage operations efficiently through Workforce Management (WFM), real-time monitoring, reporting, and data analysis.With years of experience as a Real-Time Analyst in high-volume cu…
I am highly organized and detail-oriented scheduling analyst with 3.5 years experience under Workforce Management. I am responsible in filling the gaps needed in order to meet the client's requirement…
I help busy leaders bring structure to fast-moving businesses.Over the past 8+ years, I've built my career supporting operations across recruitment, workforce planning, customer experience, and execut…
Hi! I’m a highly experienced professional with over 12 years of leadership and virtual support experience, specializing in team management, administrative support, and legal assistance.I previously wo…
Hi, I'm Felix A results-driven Virtual Assistant with 7+ years of experience supporting remote teams across EMEA and the US. I specialize in Sales Lead Generation, Customer Service, HR support, and Ad…
• Senior BI, Reporting & Operations Analyst with strong expertise in Power BI (DAX, Power Query/M), SQL, data visualization, and enterprise reporting • Delivered end-to-end analytics solutions, from…
I am a detail-oriented Real-Time Analyst with experience in workforce management, reporting, administrative support, and travel customer service. I have over 8 years of experience working in fast-pace…
Hi! I'm Mark Ruvil Villalon, a dedicated Virtual Assistant, Customer Service Specialist, and Operations Support Professional with over 6 years of experience in customer service, outbound sales, appoin…
Organized and dependable Virtual Assistant with experience in customer service, admin support, and high-volume call, email, and chat handling. Background includes Amazon retail accounts, Airbnb, and V…
Growing remote teams break when HR doesn't scale with them. I fix that.I'm a Certified Human Resource Professional (CHRP) with 6+ years building HR systems for distributed teams across the US, Germany…
As a Licensed Professional Teacher, I bring a strong foundation in communication, organization, and content creation. I have developed strong organizational, communication, and multitasking skills ess…
I am a seasoned worker who has background in the BPO Industry for 15 years. I had honed a diverse skill set that spans operations management, client relations, and team leadership.
General VA WFM
Hi, I’m Jonamarie.I specialize in building and maintaining systems inside GoHighLevel, including pipelines, workflows, funnels, and integrations. I’ve worked across multiple sub-accounts setting up CR…
I am a Strategic Workforce Management (WFM) Leader with 10+ years of experience in global BPO and service operations. I specialize in improving forecast accuracy and optimizing staffing models to driv…
I have been part of workforce management for 15 years, which involves creating dashboards/reports, analyzing data, engaging with clients, and supervising a team.• Advanced knowledge in Probability, St…
SKILLS/EXPERIENCEPayroll ManagementProduct Listings & SEO in Shopify <8efe80624d780eba0c6493ec45140364>Email & Calendar Management Advanced knowledge in MS Excel Social Media Management Creating Conte…
Executive Assistant | Operations Support | Inbox and Calendar Management | Process Improvement | Remote
I help brands grow through strategic content and optimized marketing systems. With over 5 years of experience in marketing and operations support, I focus on increasing engagement, improving response…
Hello! I’m new to freelancing. I am someone who thrives on overcoming challenges and continuously learning, both in my personal and professional life. My journey has been shaped by perseverance, adapt…
HR Specialist | HR Assistant | Payroll & Benefits & Employee Relations | HR RecruiterHi, I'm Rubelyn from the Philippines. I help businesses with staff recruitment, administrative support, case manage…
Detail-oriented and highly organized administrative professional with experience in office operations and human resource support. Skilled in managing schedules, handling documentation, coordinating me…
Customer Operations Team Lead with 12 years of experience in customer service and 3 years of leadership experience managing high- performing support teams in customer service and online gaming environ…
I’m an experienced Executive Assistant with Operations Manager experience and Online Business Manager (OBM) with over 5 years of supporting CEOs, founders, and growing businesses. I help entrepreneurs…
Hi! I'm Jake, a Customer Support Operations and Workforce Management Specialist with 10+ years of experience supporting US-based Telecom, Retail, Cable, and eCommerce accounts.I specialize in helping…
I am a healthcare and customer service professional with over 10 years of experience in customer support, team leadership, and prior authorization coordination. I specialize in handling procedure/medi…
I have over six years of diverse experience across people management, human resources, and supervisory roles in restaurant and retail settings, as well as service delivery and analyst roles in the BPO…
Hi! I'm a customer service professional with over 9 years of experience in voice, chat, email support, and real-time workforce management. I enjoy helping customers, solving problems, and making sure…
IT Professional specializing in AI Automation, Technical Virtual Assistance, Real-Time Analysis, and Workforce Management. I help businesses automate processes, optimize operations, and improve produc…
Workforce Analyst - ResultsCx (Sep 2021- Jan 2026)| Records Associate - Action Able Inc. (Nov 2018 - May 2020) | Project Coordinator - Great Year Industries Corp Manila (Aug 2017 - Feb 2018)
Workforce/ CSR
Hi, I'm Mikhalle.If you're looking for someone who can keep your business organized without needing constant supervision, that's exactly the kind of work I enjoy.For more than six years, I've supporte…
Versatile with strong interpersonal and organizational skills. Well-versed in Microsoft office tools (excel, word, and powerpoint), Avaya CMS, AWS. Excellent customer service, organization and time ma…
Workforce Management leader with 14+ years of BPO/contact center experience real-time management, capacity planning, scheduling, forecasting, MIS reporting and global command center operations. Proven…
Working for a BPO industry for more than 15 years with experiences on customer service, finance, technical support and also Executive Assistant
Legal Assistant and Operations Manager with 4 years of experience overseeing day-to-day business operations, managing teams,optimizing workflows, and coordinating onsite and remote staff across multip…
As a real-time analyst and report analyst with expertise in Microsoft Excel, I bring a strong analytical mindset and attention to detail to my work. With experience in monitoring and analyzing real-ti…
I am a results-driven customer support and workforce management professional with more than 20 years of experience in the BPO and remote work industry.My background includes customer service, workforc…
Experienced Virtual Assistant with a strong background in Sales, Real Estate, NDIS and healthcare administration. As a Licensed Professional Teacher (LPT), I bring excellent communication, organizatio…
Experienced Workforce Real Time Analyst, WorkforcePlanner and Scheduler, expert in Data Entry with a demonstrated history ofworking in the telecommunications or BPO industry for more than six years.Sk…
I have almost 4 years of experience as Customer Service Representative and Real-Time Analyst Workforce at Alorica Inc., where I successfully increased the effectiveness of being an agent. I’ve been a…
Results-driven Workforce Management and Reporting Analyst with 7 years of experience in workforce planning, performance monitoring, and operational reporting. Proficient in creating and maintaining re…
- More than 10 years of leadership experience- Experience in Project Management- Experience in Human Resource Management- Experience in general office administration and compliance- Certified Associat…
I am a results-driven HR professional with nearly 8 years of experience handling full-cycle recruitment, employee relations, HR operations, and compliance. I specialize in sourcing and hiring high-qua…
I have six years of experience in the BPO industry, including two years in customer service, one year as a Real-Time Analyst, and three years as a Workforce Capacity Planner working closely with clien…
Results-driven Virtual Assistant with 2+ years of experience supporting Filipino and international guests through reservation management, email triage, and project coordination. Proficient in Adobe P…
Results-driven Business Analytics & Operations Leader with 21+ years of experience across contact center operations, technical support, and data-driven process improvement. Proven track record in deli…
As a Human Resource Assistant at the Department of Agriculture RFO XII, I combine personnel management and administrative functions with an analytical, results-driven approach. Instead of just executi…
I am a detail-oriented and reliable Virtual Assistant with over 6 years of combined experience in operations, monitoring, analytics, leadership, and quality assurance. I have worked as a CCTV Operator…
I am a SaaS Customer Support Analyst with strong experience in troubleshooting, customer service, and platform support across chat, email, and phone. I excel in problem-solving, communication, and del…
Detail-oriented Virtual Assistant with experience in e-commerce support, data entry, quality assurance, and HR administration. Skilled in managing backend operations, verifying data accuracy, and supp…
Microsoft OfficeEnglish languageRecruitmentData entry
I have nearly 7 years of online teaching experience, helping students from different backgrounds achieve their learning goals. My experience has helped me develop excellent communication skills, patie…
Hi! I'm Kevin, a Workforce Management (WFM) Real-Time Associate with experience in real-time monitoring, reporting, staffing support, schedule adherence, and operational analysis.I enjoy solving opera…
Clarifies and verifies details of insurance coverage of the patient.
As a seasoned Support Specialist, I thrive on helping clients navigate challenges and achieve satisfaction. With years of experience in Customer Service, including expertise in Saas, Web Hosting, and…
Workforce Management / Email and Chat Support
Written and Spoken English - 9Typing - above 60 wpmADMIN - Data Entry, Order Processing, Email Management, Calendar Management, Data File Management, Process Improvement, Editing and Proofreading, Rep…
I’m an experienced Operations Manager with a strong background in customer support operations, training and development, team leadership, performance management, and process improvement. I have severa…
I am a Healthcare Recruiter with 4+ years of experience supporting high-volume medical organizations, including a 3000+ employee healthcare group.I specialize in full-cycle recruitment for clinical an…
Hi, this is Rich! I'm a results-driven professional with extensive experience in customer service, workforce management, scheduling, and business operations. I help businesses stay organized, improve…
Workforce Management and Operations Analyst supporting global and fintech accounts. Experienced in real-time operations, SLA management, line adherence, and productivity optimization, with a strong fo…
I am an Operations & Executive Support professional with 16 years of total work experience, including 9+ years in Customer Service and leadership roles across CSR, Virtual Assistant, Executive Assista…
Workforce management and Data Analyst
- Bachelor's Degree in Business and Administration major in Human Resource Management- Certified Human Resource Associate 2023- Magna Cum Laude Graduate- Xero and Payroll Certified- Human Resource Adm…
I help businesses improve accuracy, efficiency, and process compliance across sales operations, workforce management, and customer support. I specialize in maintaining clean data, structured workflows…
Experienced Human Resources professional with a Master of Business Administration in Human Resources Management and currently pursuing CIPD Level 7. With a strong demonstrated history of working in th…
I am a detail-oriented Data Analyst and Business Intelligence Analyst with over 7 years of experience in data management, reporting, Excel automation, data validation, and business operations support.…
Experienced and customer-focused Customer Service Representative with over 3 years of experience working in high-volume call center environments, including TTEC Dumaguete. Proven track record in deliv…
Experienced professional with a strong background in management, operations, and business development with a proven track record in improving market position and maximizing financial growth. Skilled i…
Hello there! My name is Contessa Salamanca, and I am a highly skilled and experienced E-commerce Virtual Assistant with a passion for customer support and digital marketing. I believe that my diverse…
I am a dedicated and results-driven customer service and operations professional with over 7 years of experience in the BPO industry. Throughout my career, I have progressed from Customer Service Repr…
Available for full-time work | Can start immediatelyI’m a reliable Virtual Assistant with 3+ years of experience in admin support and recruitment operations—helping businesses stay organized, efficien…
Hi! I'm Darryl Vital, a dedicated GoHighLevel (GHL) Specialist, Appointment Setter, Cold Caller, and Executive Virtual Assistant with 2+ years of experience helping businesses stay organized, generate…
Hey, there! I'm Arjhay, your fantastic virtual support!I have a strong feeling that you're in search of a virtual sidekick.Look no further! Your quest concludes right here — with ME! *wink*I have 6 ye…
I am a dedicated, detail-oriented Care Coordinator and Administrative Professional with over two years of experience in healthcare coordination, staff scheduling, client support, and administrative op…
I am a reliable and detail-oriented professional currently working as a Real Time Analyst, with experience in monitoring operations, managing data, and ensuring workflow efficiency. While I am new to…
I provide administrative and operations support for businesses and teams that need help managing daily tasks, communication, and coordination so their workflow stays organized and on track. Specialize…
I am reliable and high-performing Virtual Assistant with proven experience in administrative support, bookkeeping, HR assistance, and business operations. I help busy entrepreneurs and growing compani…
I am a highly organized and detail-oriented professional with over 10 years of experience in customer service, workforce management, business operations, and data analytics Throughout my career, I hav…
I worked as an analyst for over 5 years. I enjoy working with data and helping teams stay on track. My experience includes monitoring queues, managing attendance, adjusting schedules, and creating rep…
Highly motivated and customer-focused Chat Support Representative with strong communication skills and a passion for delivering excellent service. Experienced in handling customer inquiries, resolving…
Customer Support professional with over 6 years of experience providing support across hospitality, e-commerce, and technology. Experienced in resolving customer concerns, managing cases from start to…
? Create a visually appealing dashboard from raw data. ? Attend weekly and daily staffing review meetings with management and forecast / scheduling analysts detailing previous and current week's per…
Results-driven professional with almost 5 years of experience in the BPO industry, specializing in customer service, operations support, and real-time analysis. Skilled in communication, problem-solvi…
• Has both knowledge and expertise to various processes and procedures. • Driven to impart knowledge derived to others. Proficient in office tools such as Microsoft Office ( Word, Excel, Powerpoint…
Running a business is demanding—you don’t have time to manage emails, schedules, and admin tasks. That’s where I come in.I’m Edmar, an experienced Office Manager formerly Branch Manager at Asialink Fi…
I have 8+ years of experience in high-volume BPO operations (500+ seats), progressing from CSR to Real-Time Analyst, Reports Analyst, and now WFM Traffic Analyst at Conduent. My core strength is build…
13 years of HR Management experience in Professional Training, E-commerce, IT (Software, Hardware) and Consulting Services industry (Banking, Telecommunication, Healthcare, Insurance). I have been in…
360 Recruitment, End to end recruitment, Onboarding and Offboarding, Workforce Management, Records Management
With over 20 years of progressive experience in the BPO industry, I have built a career leading operations, optimizing business processes, improving customer experience, and managing high-performing t…
I help small business owners, entrepreneurs, and growing teams organize their operations, streamline workflows, and build efficient systems that save time and reduce manual work.I don't simply complet…
Hi, I'm a Customer Support and Operations Supervisor with over 12 years of experience in the BPO industry, including 6 years as a team leader managing high-performing support teams.I specialized in he…
Hi! I’m Joyce! I’ve been working in Human Resources for several years, handling various areas like recruitment, performance management, employee relations, compensation and benefits, and admin suppor…
An HR Practitioner with extensive experience in human resources strategies, HR transformation, and global employment and labor law compliance. Have demonstrated exceptional leadership capabilities whi…
Executive Support| Workforce Management | Operations Support | Reports Specialist | Customer Support
I am a results-driven and highly analytical professional transitioning into Amazon PPC management, backed by official Amazon Ads certifications and a robust 10+ year career in data-driven operations a…
-Forecasting -Scheduling -Shift Planning -Workforce Management -Customer Service -Leadership Skills -Collaboration Tool -Microsoft Office -Google -iGaming -Communications -Media…
I am an HR and Mobility professional who enjoys helping people navigate career moves, whether it’s an internal transfer, an international assignment, or a permanent relocation. Over the years, I’ve su…
Real-Time Analyst with 4+ years of experience in contact center operations, specializing in workforce management, real-time monitoring, queue management, adherence tracking, and operational reporting.…
A jolly and responsible person. My skills are Data Entry, Handling emails, using Microsoft Tools, Administrative task and customer service like assisting client/customer needs.
I help small businesses automate the repetitive work that eats up their time, using n8n, Zapier, and Make, with working knowledge of GoHighLevel CRM.Before automation, I spent years inside real busine…
I am a results-driven Operations and Workforce Team Leader with a strong eye for detail and highly developed expertise in operations, scheduling, and data analysis. I specialize in optimizing workforc…
I bring a unique perspective to organizational leadership, having come of age during the transition from pre-digital to a fully connected life, the journey provided invaluable insight into how people…
Experienced professional with a diverse skill set spanning executive assistance, virtual assistance in financial planning, and technical/customer service for Microsoft Office. In my 8 months as an Exe…
Versatile Virtual Assistant and Administrative Professional with 7+ years of experience in HR administration, executive support, customer success, social media management, and content creation. Skille…
HR Management graduate with broad exposure to all HR functions. Proficient in recruitment, onboarding, HR administration, benefits, compliance, and general support. Effective communicator and team pla…
Treat me as a blank canvas. I can learn and do things you need help with proper guidance.
Hi there! I am a seasoned Customer and Administrative Support professional with seven years of experience from a remote location. I am dedicated to meet set deadlines and process information through m…
Results-driven Associate Manager with over 7 years of experience in healthcare customer service, operations management, and leadership within the BPO industry. Proven track record of leading high-perf…
Detail-oriented and organized administrative professional with experience in human resources, employee support, document management, and process coordination. Experienced in handling confidential info…
I have 4 years experienced as a Customer Service Representative and a year as RTA. A very dedicated person and passionate about her role.
HR professional with 8+ years of experience in talent acquisition, people operations, employee engagement, performance management, and HR compliance. Most recently led HR for a fully remote, distribut…
Psychology graduate and Human Resources professional with two years of experience in recruitment and talent acquisition. Skilled in sourcing, screening, interviewing, onboarding, and coordinating hiri…
An experienced HR Manager known for delivering results across all facets of human resources from talent acquisition and employee relations to performance management and organizational development. I b…
Workforce Analyst | Customer Service | Cold Calling | Lead Generation | Data-Driven Outreach Results-driven professional with 6+ years of experience in customer service, lead generation, and real esta…
Hi, I'm Louie Chan. Welcome to my profile. Let's connect!I am a highly dynamic and rockstar virtual assistant with 8+ years of experience in providing exceptional administrative support, customer serv…
I help business owners stay organized and focused by providing reliable Executive & Administrative Support, accurate reporting, email and calendar management, and bookkeeping assistance. With over 15…
Accomplished operations and people leader with progressive experience in data operations, workforce management, and team leadership. Demonstrated success in leading end-to-end workforce planning, perf…
I'm a Virtual Executive Assistant with hands-on experience in calendar management, high-volume scheduling, and HR/recruitment coordination for U.S.-based teams. I've coordinated 50-60 interviews weekl…
Operations-focused Virtual Assistant with 7+ years of experience supporting project coordination, administrative operations, document control, reporting, procurement tracking, and stakeholder communic…
As an HR, I bring a strong understanding of HR processes, attention to detail, and a genuine commitment to supporting both employees and management. I am highly organized and capable of handling admin…
I am an experienced and results-driven professional with a strong background in virtual assistance, customer support, and workforce management. Over the years, I have honed my skills in handling custo…
I held the position of an Assistant Manager/Resourcing Analyst at HSBC Electronic Data Processing Philippines, where I lead a team of customer service advocates in the Expat Premier Contact Centre. In…
I am a Healthcare HR and Compliance Consultant specializing in US Home Care, UK Domiciliary Care, Residential Care, and Behavioral Health agencies. With over nine years of experience in HR operations,…
I directed full-scale operations for an 11-year run at a 900-SKU Australian multichannel eCommerce brand, with complete P&L ownership across four sales platforms. The numbers from that run: an 8% redu…
Dedicated and versatile professional with over six years of experience in customer service, administrative support, and technical assistance. Known for being detail-oriented and highly organized, I ha…
A graduate of Business Administration degree, with a professional experience as Workforce Management Analyst/Real-time Analyst in a Call Center environment. Proficient in extracting data from the data…
A seasoned HR leader with over 12 years of comprehensive experience across key HR functions, including Talent Acquisition, Labor and Employee Relations, Compensation and Benefits, Performance Manageme…
Resourceful and detail-oriented Customer Support Expert and General Virtual Assistant with proven experience in email support, customer service, and workforce management. Skilled at handling client in…
Reports Analysis - Analyze reports to gain insights and understand performance gaps Coaching and Mentoring - Guide advocates to improve on their KPIs and develop advocates to unlock full potential Per…
Workforce Management (WFM) professional with experience in real-time monitoring, intraday staffing, and capacity planning within high-volume contact center environments. Skilled in managing queue perf…
Highly experienced Lead Generation Specialist, Cold Caller, and Trainer with 10+ years in customer service, sales, and client relationship management. I help businesses grow by generating qualified le…
Experienced WFM Reports and Real-Time Analyst skilled in monitoring intraday performance, generating accurate reports, and analyzing key metrics like AHT, ASA, Service Level, and adherence. Proficient…
I am a highly motivated professional with a diverse background spanning finance, content research, writing, and team management. Throughout my career, I have led teams for almost 9 years, honing a uni…
With more than 10 years of customer service experience, I am very passionate in giving excellent client support at all times. My most recent employment with Capital One has taught me great skills in d…
Senior Talent Acquisition Partner with 10+ years of experience designing global recruitment roadmaps and scalable hiring strategies. Expert in managing the full-cycle recruitment, capacity planning, a…
I have been with the workforce field for 13 years, and a total of 14 years in BPO industry. I am knowledgeable in using MS Office applications (outlook, word, excel, powerpoint), and WFM tools like IE…
Hi there! I’m a Senior Real-Time Analyst with a strong background in Workforce Management. I help keep operations running smoothly by watching performance in real time, spotting issues early, and maki…
I’m a Remote HR and Operations professional with 5+ years of experience supporting growing teams across programs and time zones. I specialize in recruitment, workforce scheduling, people operations, a…
I bridge the gap between rigorous compliance and seamless employee experiences. With a sharp eye for detail, I specialize in end-to-end background screening, credential verification, and maintaining t…
With a Bachelor of Arts in Broadcast Journalism from Colegio de San Lorenzo, I recently served as a Workforce Analyst at Alorica, where I focused on managing scheduling for a 500+ agent call center. M…
I am dedicated, organized and hardworking. I have good interpersonal skills and am keen to details and often explore and develop new skills. I have more than 3 years of mix experience in management an…
Experienced professional with a versatile background spanning healthcare administration, patient care coordination, workforce management, e-commerce operations, and customer/technical support. Demonst…
Dedicated and versatile professional with a strong background in Workforce Management, specifically a well grown Real-Time Analyst. Experienced in managing people, time and productions metrics. Equipp…
My determination is my most powerful quality. Even when the challenge is daunting, I face it front on and do what is necessary to achieve my goals. At my former employment, whenever I was given a new…
HR professional with strong skills in workforce planning, data analysis, and strategic staffing. Experienced in forecasting workforce needs, optimizing headcount, and supporting business goals through…
I am a bookkeeping and accounting professional with 14+ years of experience supporting accounts payable, accounts receivable, bank reconciliations, month-end processes, financial reporting, and audit…
I am a motivated and hardworking individual who recently graduated from college. I also have work experience, which helped me develop responsibility, discipline, and good communication skills. I am ea…
Open to new possibilities! With 4 years of expertise in recruitment and HR, I'm eager to contribute to a dynamic organization and make a lasting impact. Reach out to discuss collaboration with me!
Real-Time Analyst | Data & Performance Reporting Expert (Excel)
I've been doing Helpdesk support for 3 years and 1 year for Real Time Management. Software Experience: Citrix Active Directory Solvnow TeamViewer MS Office Alvaria WFO
With over 5 years of increasing experience in Real-Time Analysis, Scheduling and most recently as a WFM Planner being meticulous and data-driven, with a proven track record of matching personnel to s…
Dialer Specialist | Workforce Analyst | Real-Time Call Center Operations Expert
Detail-oriented IT professional with over 6 years of experience in system development, process optimization, and team leadership. Adept at supporting global operations, ensuring system stability, and…
I help businesses improve operational efficiency through process optimization, data analysis, and performance reporting. With extensive experience in Business Process Management and the IT and BPO ind…
Dedicated Customer Service & Operations professional with 10 years in BPO, helping clients through Real-Time Analysis (RTA), troubleshooting, escalation handling, and workforce optimization. Experienc…
Versatile and detail-oriented Administrative and Operations Professional with a strong background in coordinating people, processes, and platforms across diverse settings. Experienced in managing sche…
Hello there, I'mArianne from the Philippines. I help businesses run smoothly by taking care of operations, new hire training, employee administration, payroll coordination, and client staffing support…
I have 10+ years of experience in workforce management, data analysis, operations support, and administrative work across call center and government environments.I am a reliable, detail-oriented remot…
I am a dedicated Japanese speaking HR Specialist with experience in annotation and a strong background in customer service. Known for meticulous attention to detail and effective communication skills,…
I am a results-driven and highly motivated professional with strong experience in appointment setting, customer service, technical support, and real-time monitoring and reporting. Known as a top appoi…
As a real-time analyst, I focus on quickly analyzing data and providing immediate insights to help decision-making. I monitor events, identify trends, and offer recommendations in real-time.I can work…
Operations and Workforce Coordinator with over 14 years of experience supporting workforce scheduling, service level monitoring, attendance management, operational reporting, and administrative coordi…
With almost 8 years of experience in workforce management, I have a proven track record of optimizing staffing levels and improving operational efficiency. My expertise in forecasting, capacity planni…
With experience as a Ticket Puller/Broker, Data Analyst, Data Entry specialist, and Customer Service professional, I’ve developed a well-rounded skill set that blends technical expertise with a passio…
Operations & Customer Support Specialist with 15+ years of BPO and remote leadership experience. Expert in streamlining workflows, customer experience, and team management to boost service quality. Pr…
Results-driven Customer Support Specialist focused on optimizing First Call Resolution (FCR) and reducing Average Handle Time (AHT). Highly proficient in technical troubleshooting, SLA compliance, and…
Keen to Details and OrganizedAdvance skills in Excel Sheets (Microsoft or Google), Powerpoint PresentationProficient in Oral and Written communicationGreat in connecting peopleAutomate most of repetit…
PROFESSIONAL SUMMARY3 years of experience as an administrator for an IT company3 years of experience as Fulfillment Expert in Shopify10 years of experience in Workforce Management (11 years total in t…
Recruitment & Administrative Specialist with nearly 10 years of experience in recruitment, HR administration, employee coordination, and business operations. Experienced in end-to-end recruitment, inc…
Operations and administrative professional experienced in executive support, HR/admin coordination, workflow management, recruitment, and business operations in startup and fast-paced environments.
Hi! I have experience as a Real-Time Analyst, focusing on real-time monitoring, reporting, and workforce adjustments to help teams meet daily targets.I use Excel to track performance, analyze trends,…
Data Entry refers to the process of inputting, updating, and maintaining data in computer systems, databases, or spreadsheets. It’s an essential clerical or administrative task that ensures organizati…
Demonstrated strengths in Leadership/Supervision, Workforce Analytics, Scheduling, Forecasting and Planning and Data Management. Good at troubleshooting problems, Client service and building successfu…
Hello! I'm Shievah, a committed and meticulous virtual assistant who is passionate about assisting companies in achieving their objectives and streamlining their operations. I take satisfaction in pro…
I am a highly adaptable and reliable individual with strong communication and problem-solving skills. I take pride in staying organized, maintaining attention to detail, and handling tasks with profes…
Experienced Human Resource professional with strong background in employee relations, labor relations, recruitment, engagement programs, disciplinary procedures, payroll support, and HR operations. Sk…
3 years experienced as Real Estate Transaction Coordinator, seeking a long-term career opportunity. If you're a realtor in need of a transaction coordinator, I'm the right fit for you!Transaction Coor…
Results-driven Workforce Analyst with experience in workforce management, scheduling, forecasting, andperformance monitoring in fast-paced environments. Skilled in analyzing operational data, generati…
I am currently working as RTA (real Time Analyst). I have been in this profession for 8 years now. My role is to generate reports and make analysis to meet the requirements of the clients.I am knowled…
I am a versatile and results-driven Operations and Customer Support Specialist with a proven track record of managing high-stakes workforce logistics, regulatory program compliance, and premium client…
Results-driven professional with over 10 years of progressive experience in e-commerce, real estate coordination, and team leadership. Skilled in customer service, order management, and operational su…
I’m currently exploring opportunities as a Data Encoder, Virtual Assistant, or Real-Time Analyst, especially in areas that involve email support and real-time performance monitoring. With over eight y…
Workforce Management professional with nearly 2 years of experience as a Real-Time Analyst in a BPO environment, specializing in intraday queue management and operational performance monitoring. Ex…
Dedicated and detail-oriented Human Resources professional with experience in various facets of HR, including Recruitment, Timekeeping, Benefits Administration, Employee Relations, onboarding and offb…
Customer-focused professional with 20 years of experience in the BPO industry, delivering outstanding service and support to clients across multiple industries. Recognized for consistently exceeding c…
IT professional experienced in Service Desk, Infrastructure Support, and Workforce Management, with strong exposure to incident handling, monitoring, documentation, and cross-team collaboration. CompT…
Detail-oriented and results-driven Workforce Management (WFM) professional with extensive experience in scheduling, forecasting, and real-time management across diverse operational environments. Profi…
I'm an Operations and Administrative Specialist based in the Philippines with a diverse background spanning quality control in Japanese precision manufacturing, HR operations and people management for…
I have experience as a Real-Time Analyst with a strong background in workforce management, real-time monitoring, and performance reporting.
Experienced Real-time Analyst, Team Lead, Product Support Specialist, and Design Consultant in Advertising and BPO Industry with combined experience of 13 years. Knowledgeable in Real-time Management,…
Adaptable marketer with a knack for turning ideas into experiences that click. From planning events to curating content, I know how to keep audiences engaged and brands shining. I mix creativity with…
Detail-oriented Virtual Assistant with 6+ years of experience in executive assistance, customer service, and graphic design. Skilled in calendar and email management, appointment setting, travel coord…
I’m a detail-oriented Virtual Assistant with 5+ years of experience in operations support, administrative tasks, and customer service. I’ve worked in fast-paced environments handling reporting, schedu…
Experienced in GoHighLevel, Asana, HubSpot,LiveRez,LiveTrust and AppFolio
Hi, I’m Ma. Gregoria Ann Verzosa!A detail-oriented and results-driven Virtual Assistant with a strong background in customer service, order fulfillment, and administrative support. I specialize in opt…
Industrial Engineer with solid background in manufacturing operations and process improvement, I’ve streamlined processes, improved efficiency, and managed daily operations to meet quality standards.…
Results-driven Contact Center professional specializing in Strategic Workforce Planning, Real-Time Data Analysis, Scheduling Management, and Customer Service excellence.
I build real-time automations and workflows across Zendesk, Slack, and Google Apps Script to reduce manual tasks and improve operational efficiency. I also handle workforce planning, reporting, and pe…
A young creative and strategic individual who can do flexibility for movements of the company, experienced in research, and building relational skills with professionalism.
Highly organized and detail-oriented Virtual Assistant with 2 years of workforce management and 3 years in customer service. Experienced in administrative tasks including scheduling, email management,…
Results-driven Operations Manager and Digital Marketing Specialist with over 10 years of experience optimizing business processes, leading cross-functional teams, and executing data-driven marketing s…
My key strengths that would support my success in the positions I'll be applying for include:- 9 years of experience in scheduling, reporting, database management, customer support, and cross-function…
Targeting on demographics, interests & lookalikes to approach right users. Create ads and video ad templates to promote your business on social media. Track performance easily. Grow customer base vi…
I have over 10 years of experience in healthcare support and virtual assistance, specializing in insurance verification, prior authorizations, patient scheduling, and front desk coordination. I began…
Dedicated professional with over 4 years of comprehensive experience in customer service, excelling in financial and banking services specializing in risk and fraud management, loan applications/docum…
I am a well-rounded Workforce Management personnel that has a strong background when it comes to Data Management, Scheduling, Real-Time Management, Forecasting, Capacity & Planning, Billing and Payrol…
Workforce Management Analyst with 10+ years of experience in real-time operations, scheduling, forecasting, performance reporting, data analysis, and process automation. Skilled in Excel, VBA macros,…
Hi, I’m Riza. I have 14+ years of experience in US Health Insurance BPO industry and 3+ years in freelance support.Experience Highlights- Service Delivery Ops Analyst, BPO (2006–2020) – Led teams, cre…
Operations and administrative professional with 5+ years of experience in customer service, workforce management, real estate, and property management. I enjoy bringing structure to fast-paced environ…
I am a versatile and reliable Administrative Assistant with expertise in administrative support, legal assistance, sales support, HR functions, and customer service. I help streamline business operati…
Detail-oriented professional with over 10 years of experience in the BPO industry, specializing in workforce management, scheduling, real-time monitoring, and capacity planning. Skilled in administrat…
Great businesses don't scale because they hire more people. They scale because they build better systems.For more than 15 years, I've helped organizations improve performance by designing scalable ope…
I am a hardworking and reliable virtual assistant with a strong attention to detail and willingness to learn.I have experience as a safety officer, where i developed skills in organization,reporting a…
I excel at overseeing the day-to-day operations of a business, ensuring seamless and efficient execution. My deep understanding of business processes and resource management enables me to effectively…
