With experience as a Ticket Puller/Broker, Data Analyst, Data Entry specialist, and Customer Service professional, I’ve developed a well-rounded skill set that blends technical expertise with a passio…
Operations & Customer Support Specialist with 15+ years of BPO and remote leadership experience. Expert in streamlining workflows, customer experience, and team management to boost service quality. Pr…
Keen to Details and OrganizedAdvance skills in Excel Sheets (Microsoft or Google), Powerpoint PresentationProficient in Oral and Written communicationGreat in connecting peopleAutomate most of repetit…
PROFESSIONAL SUMMARY3 years of experience as an administrator for an IT company3 years of experience as Fulfillment Expert in Shopify10 years of experience in Workforce Management (11 years total in t…
Recruitment & Administrative Specialist with nearly 10 years of experience in recruitment, HR administration, employee coordination, and business operations. Experienced in end-to-end recruitment, inc…
Operations and administrative professional experienced in executive support, HR/admin coordination, workflow management, recruitment, and business operations in startup and fast-paced environments.
Hi! I have experience as a Real-Time Analyst, focusing on real-time monitoring, reporting, and workforce adjustments to help teams meet daily targets.I use Excel to track performance, analyze trends,…
Data Entry refers to the process of inputting, updating, and maintaining data in computer systems, databases, or spreadsheets. It’s an essential clerical or administrative task that ensures organizati…
Demonstrated strengths in Leadership/Supervision, Workforce Analytics, Scheduling, Forecasting and Planning and Data Management. Good at troubleshooting problems, Client service and building successfu…
Hello! I'm Shievah, a committed and meticulous virtual assistant who is passionate about assisting companies in achieving their objectives and streamlining their operations. I take satisfaction in pro…
I am a highly adaptable and reliable individual with strong communication and problem-solving skills. I take pride in staying organized, maintaining attention to detail, and handling tasks with profes…
Experienced Human Resource professional with strong background in employee relations, labor relations, recruitment, engagement programs, disciplinary procedures, payroll support, and HR operations. Sk…
3 years experienced as Real Estate Transaction Coordinator, seeking a long-term career opportunity. If you're a realtor in need of a transaction coordinator, I'm the right fit for you!Transaction Coor…
I am currently working as RTA (real Time Analyst). I have been in this profession for 8 years now. My role is to generate reports and make analysis to meet the requirements of the clients.I am knowled…
I am a versatile and results-driven Operations and Customer Support Specialist with a proven track record of managing high-stakes workforce logistics, regulatory program compliance, and premium client…
Results-driven professional with over 10 years of progressive experience in e-commerce, real estate coordination, and team leadership. Skilled in customer service, order management, and operational su…
I’m currently exploring opportunities as a Data Encoder, Virtual Assistant, or Real-Time Analyst, especially in areas that involve email support and real-time performance monitoring. With over eight y…
Customer-focused professional with 20 years of experience in the BPO industry, delivering outstanding service and support to clients across multiple industries. Recognized for consistently exceeding c…
IT professional experienced in Service Desk, Infrastructure Support, and Workforce Management, with strong exposure to incident handling, monitoring, documentation, and cross-team collaboration. CompT…
Detail-oriented and results-driven Workforce Management (WFM) professional with extensive experience in scheduling, forecasting, and real-time management across diverse operational environments. Profi…
I'm an Operations and Administrative Specialist based in the Philippines with a diverse background spanning quality control in Japanese precision manufacturing, HR operations and people management for…
I have experience as a Real-Time Analyst with a strong background in workforce management, real-time monitoring, and performance reporting.
Experienced Real-time Analyst, Team Lead, Product Support Specialist, and Design Consultant in Advertising and BPO Industry with combined experience of 13 years. Knowledgeable in Real-time Management,…
Adaptable marketer with a knack for turning ideas into experiences that click. From planning events to curating content, I know how to keep audiences engaged and brands shining. I mix creativity with…
Detail-oriented Virtual Assistant with 6+ years of experience in executive assistance, customer service, and graphic design. Skilled in calendar and email management, appointment setting, travel coord…
I’m a detail-oriented Virtual Assistant with 5+ years of experience in operations support, administrative tasks, and customer service. I’ve worked in fast-paced environments handling reporting, schedu…
Hi, I’m Ma. Gregoria Ann Verzosa!A detail-oriented and results-driven Virtual Assistant with a strong background in customer service, order fulfillment, and administrative support. I specialize in opt…
Industrial Engineer with solid background in manufacturing operations and process improvement, I’ve streamlined processes, improved efficiency, and managed daily operations to meet quality standards.…
Results-driven Contact Center professional specializing in Strategic Workforce Planning, Real-Time Data Analysis, Scheduling Management, and Customer Service excellence.
I build real-time automations and workflows across Zendesk, Slack, and Google Apps Script to reduce manual tasks and improve operational efficiency. I also handle workforce planning, reporting, and pe…
A young creative and strategic individual who can do flexibility for movements of the company, experienced in research, and building relational skills with professionalism.
Highly organized and detail-oriented Virtual Assistant with 2 years of workforce management and 3 years in customer service. Experienced in administrative tasks including scheduling, email management,…
Results-driven Operations Manager and Digital Marketing Specialist with over 10 years of experience optimizing business processes, leading cross-functional teams, and executing data-driven marketing s…
Targeting on demographics, interests & lookalikes to approach right users. Create ads and video ad templates to promote your business on social media. Track performance easily. Grow customer base vi…
I have over 10 years of experience in healthcare support and virtual assistance, specializing in insurance verification, prior authorizations, patient scheduling, and front desk coordination. I began…
Dedicated professional with over 4 years of comprehensive experience in customer service, excelling in financial and banking services specializing in risk and fraud management, loan applications/docum…
I am a well-rounded Workforce Management personnel that has a strong background when it comes to Data Management, Scheduling, Real-Time Management, Forecasting, Capacity & Planning, Billing and Payrol…
Workforce Management Analyst with 10+ years of experience in real-time operations, scheduling, forecasting, performance reporting, data analysis, and process automation. Skilled in Excel, VBA macros,…
Operations and administrative professional with 5+ years of experience in customer service, workforce management, real estate, and property management. I enjoy bringing structure to fast-paced environ…
I am a versatile and reliable Administrative Assistant with expertise in administrative support, legal assistance, sales support, HR functions, and customer service. I help streamline business operati…
Detail-oriented professional with over 10 years of experience in the BPO industry, specializing in workforce management, scheduling, real-time monitoring, and capacity planning. Skilled in administrat…
Great businesses don't scale because they hire more people. They scale because they build better systems.For more than 15 years, I've helped organizations improve performance by designing scalable ope…
I excel at overseeing the day-to-day operations of a business, ensuring seamless and efficient execution. My deep understanding of business processes and resource management enables me to effectively…
Customer Service Professional with over 9 years of BPO experience specializing in chat and email support, with additional experience handling voice accounts. Skilled in resolving customer concerns, pr…
Workforce Management (Real-Time Operations), Team Leadership, Data Analysis, Real-Time Performance Monitoring, Stakeholder Communication, Workforce Tools & Systems Proficiency, Problem Solving, Adapta…
Reliable Virtual Assistant specializing in Customer Support, Email Management, and Administrative Assistance. Experienced in technical support, customer service, operations, CRM/ticket management, dat…
Data-driven Workforce Management Analyst with over 2 years of experience in high-volume BPO environments. Skilled in real-time monitoring, workforce planning, KPI reporting, and service level manageme…
Detail-oriented Real Time Analyst with expertise in workforce management, service level monitoring, and performance optimization. Skilled at balancing staffing needs with business demands to improve e…
A team player and a data-driven Workforce Manager with 8+ years overall work experience, 6+ years under dedicated shared services experience within US/AU clients. Skilled in data analysis, forecasting…
Psychology graduate and versatile Professional with a strong background spanning Human Resources, BPO operations (Voice, Email, and Chat), and Executive Assistance for US-based clients. Leveraging a d…
I’m a dedicated and organized professional with a solid background in administrative work and office management. Over the years, I’ve handled a wide range of tasks—from preparing documents and managin…
I've had the pleasure of supporting senior leaders across a range of fast-paced environments, from growing startups to established corporate teams, helping them stay focused on what matters most. I’m…
Experienced customer support and team leader with over nine years of success in customer service, quality assurance, and technical troubleshooting. I specialize in leading high-performing teams, optim…
Versatile General Virtual Assistant with 3 years of experience in Workforce Management and Customer Experience. My main goal is to help clients reclaim their time by handling essential tasks with prec…
Strategic Human Resources Leader with 15+ years of leadership experience across multi-brand and hospitality environments in the Middle East. Proven track record in leading large-scale HR operation, in…
I'm a seasoned Virtual Assistant and Workforce Services Analyst with over a decade of experience in real-time operations, administrative support, client communication, and creative solutions. My backg…
As a Workforce Management Analyst, I specialize in optimizing operational efficiency by analyzing workforce data, forecasting demand, and ensuring that staffing levels align with business needs. With…
Highly versatile and results-driven professional with extensive experience in mortgage operations, TRID disclosures, loan setup, and underwriting support (Non QM, DSCR, Jumbo loans), as well as sales,…
Detail-oriented Business Accountancy graduate with over seven years of progressive experience in the BPO industry, blending strong financial operations expertise with advanced workforce management cap…
I am a professional leader with more than 10 years of experience in Customer Service in the business process outsourcing setup. I am looking to diversify my portfolio and gain brand new expertise in t…
Workforce Management (WFM) and reporting expert specialized in leveraging analytical insights to develop optimized solutions and automate tasks. Adept at contingency planning, scenario simulation, and…
Reliable and detail-oriented Virtual Assistant and Operations Support Specialist with over 10 years of experience in customer support, scheduling operations, CRM management, and technical troubleshoot…
I'm Jessy Carl Mateo, a seasoned Customer Service Representative specialized in maintaining customer and client satisfaction and contribute to company success. With 7 years of experience, I've worked…
Media Buyer, Advertising, Digital Marketing, Advertising, Customer Service, Data Analytics, Web/Store Builder, Ecommerce Manager.
Detail-oriented and highly organized professional with a Bachelor of Science in Office Administration and experience in workforce operations, customer service, and administrative support. Skilled in r…
I have over 10 years of experience in data entry, along with hands-on workforce management experience. I’m very detail-oriented and organized, and I understand how important accurate data is for sched…
I am a reliable and hardworking professional with experience as a Real-Time Analyst and Customer Service Representative. I am a strong team player with excellent communication, problem-solving, and ti…
I have over 6 years of experience in customer support, e-commerce operations, and workforce management. I specialize in handling chat, email, and phone support, as well as order processing, order trac…
Results-driven BPO professional with over 10 years of experience in customer support and operations, consistently delivering high levels of customer satisfaction. Proven track record in leading teams…
I am launching my career as a virtual assistant, my extensive background in BPO (customer service) has equipped me with the exact organizational, technical, and communication skills required to stream…
I am a high-performing Customer Service Specialist and Real-Time Analyst with a proven track record of balancing data-driven efficiency with world-class customer care. My background includes extensive…
I am WFM Real-Time Analyst and Quality Assurance Specialist with 9+ years of experience in Contact Center Operations. I specialize in real-time monitoring, workforce management and quality assurance.…
I am a Workforce Management (WFM) Real-Time Analyst with over 3 years of experience in operations monitoring, reporting, and customer support environments. I specialize in real-time monitoring, SLA tr…
HR professional with over 19 years ofexperience in Human Resource Management,Recruitment, Employee Relations,Compensation & Benefits, and Labor Relations.MBA graduate with extensive leadershipexperien…
Results-driven operations professional with extensive experience leading customer service, technical support, and business operations teams within fast-paced BPO environments. Throughout my career, I…
Experienced Real-Time Analyst with a solid background in workforce management, SLA monitoring, and data-driven reporting. Combines advanced technical skills in Excel, and programming with proven exper…
With over four years of experience as a Workforce Analyst at TTEC, I specialize in workforce optimization through data analysis and strategic planning. I analyze historical trends to forecast staffing…
Experienced Operations, Human Resources, Healthcare, and Food Safety professional with over 18 years of leadership experience in healthcare, food service, and corporate environments. Skilled in operat…
Experienced IT Associate and Customer Support Representative. Passionate in supporting customers, analyzing data and data entry.
With almost 7 years of exposure in Talent Management,Labor Relations & Employee Engagement, Performance Management, Budget Management, Organization Development & Design, Compensation and Benefits Mana…
BS Nursing graduate with over 3 years of experience in customer service, data encoding, workforce management, and real-time analysis. Proficient in Microsoft Excel, data management, report generation,…
Management Engineer on In-Building Solutions Wireless Access Project, Picocell and Microcell antenna.Experienced Dispatcher with 8 years of expertise in managing workloads, coordinating field teams, a…
Dynamic and results-driven Operations and Customer Experienced professional with over 5 yearsof diverse experience in high-volume BPO environments. Proven track record across workforcemanagement sched…
Workforce Management professional with deep expertise in Scheduling, Capacity Planning, and Operational Strategy. Proven track record as a Business Intelligence and Reporting Analyst, with strong codi…
Although I have no direct experience as a Virtual Assistant, I bring strong administrative, analytical, and organizational skills from my background in workforce management. My experience includes han…
I am a detail-oriented and compassionate professional with experience in customer service, technical support, and prior authorization within healthcare settings. I have a strong understanding of insur…
Highly organized and technically adept Client Success Professional withover 14 years of experience driving retention, managing high-volumeportfolios, and streamlining operations. A proven track record…
I lead strategic and operational HR functions for remote and multicultural teams, focusing on talent acquisition, onboarding, performance management, and HR compliance across APAC and US markets. With…
I'm a Technical Support Specialist Virtual Assistant with over 1 year of experience supporting businesses with customer service, Salesforce CRM, order management, sales support, and account acquisitio…
I am an Operations and Business Support Specialist with experience in administrative operations, workforce management, and performance analytics. I support businesses in improving efficiency, maintain…
I'm a Customer Service Representative with 5 years of experience. I have good communication skills both in oral and written. I can commit exceptional service and accuracy in data management.
A detail-oriented and organized professional with experience in staff coordination, scheduling, and administrative support. Skilled in workforce planning, shift rostering, and maintaining accurate rec…
With a strong foundation in global workforce management within the BPO industry, I offer a versatile skill set that combines strategic planning with administrative capabilities. My experience in workf…
I support HR teams by keeping operations organized, responsive, and compliant. I’ve handled HR operations and benefits for 800+ employees and previously managed full-cycle recruitment independently wi…
Experienced Bookkeeper and Payroll Specialist with a strong background in daily financial transactions, reconciliations, invoicing, and payroll processing. Highly organized with a commitment to accura…
I am Charo Lie Punay from Caloocan City, Philippines, with experience as a Customer Service Representative and currently working as a Real-Time Analyst. I bring strong communication, problem-solving,…
Experienced professional with a diverse background spanning human resources, executive support, campaign/project management, customer success and client acquisition. Demonstrated success in process cr…
I am a dedicated and results-driven professional with experience in customer service, content moderation, workforce management, and customs administration. My background in the BPO industry has streng…
Hi! I’m Jeth-Ammonro Ablen, a reliable and detail-oriented Virtual Assistant with experience in admin work, customer service, quality control, and tactical operations. I’ve worked as a Team Leader, Qu…
I help remote teams stay organized, hit deadlines, and keep operations running smoothly without adding more complexity.I have 9+ years of experience across project coordination, operations, reporting,…
Reliableand detail-oriented Administration Professional with 4+ years of experience in customer support, sales, marketing support, and business operations. Tech-savvy and adaptable, with a strong abil…
With almost 8 years of experience in customer service and real-time analysis in a BPO company, I’m confident I can bring the heat to your team. As a seasoned customer service pro, I’ve honed my skills…
In my current work, I focus on creating concise, engaging video content that matches pacing and tone to scripts, which directly aligns with your need to pair still images with narration. I’m confident…
Experienced BPO and Business Development professional with 10+ years of experience in customer service, sales, technical support, lead generation, and virtual assistance. Former owner of a successful…
Experienced professional with over 10 years of expertise in human resources, logistics, and customer service across private and government sectors. Holds a Bachelor of Science in Psychology and a Dipl…
A visionary Analytics Executive and AI pioneer with a proven track record of architecting AI-native reporting ecosystems, autonomous data workflows, and predictive business intelligence infrastructure…
A dedicated and results-driven BPO Supervisor / Team Manager with a proven track record of leading high-performing teams in fast-paced environments. Known for a strong work ethic, eagerness to learn,…
Results-driven Workforce Management professional with 10+ years of experience in the BPO industry specializing in workforce planning, scheduling, real-time monitoring, staffing analysis, and operation…
A dedicated and results-driven professional with a strong background in operations, administration, and information technology. Known for being highly organized, detail-oriented, and committed to exce…
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Experienced QuickBooks support specialist with a background in customer service, workforce management, and operations. Skilled in billing, reporting, reconciliations, and client support. Proven abilit…
Results-driven professional with solid experience in Workforce Management (WFM) and Graphic Design, combining analytical thinking with creative execution. Skilled in forecasting, scheduling, and real-…
Hi, I’m Miguel, currently I'm the Operations Director for a SG-based digital marketing agency (SEO, Google PPC, Meta Ads, SMM) and Systems Builder with over 5 years of experience helping U.S., SG and…
Dependable Operations and Customer Support professional with nearly 10 years of experience at Fortune 500 companies. Skilled in customer service, virtual assistance, quality assurance, workforce manag…
Versatile Operations Professional with a background as a Lead Real-Time Analyst and Subject Matter Expert. Expert in managing intraday staffing, resolving complex travel logistics, and leveraging adva…
As a Workforce Manager, I specialize in optimizing staffing strategies, real-time operations, and performance management to ensure seamless business continuity. With a strong background in analytics a…
I've done a quite a bit of logo designing for local company in the Philippines, and have skills specifically for the health market. I also know how to work with some Adobe software, although I am far…
I am Human Resource professional with 10 yrs of experience handling general HR works such as recruitment, compensation and benefits, disciplinary action, performance evaluation, termination and separa…
Highly organized and data-driven Virtual Assistant with over 13 years of experience managing complex operations, data analytics, and project workflows for leading global corporations (including Googl…
My background in Recruitment Specialist has equipped me with a keen understanding of what it takes to match the right talent with the right opportunities. Passionate about fostering inclusive work env…
I’m a Virtual Assistant and Customer Support Specialist with a strong background in client communication, administrative support, and HR coordination. A graduate of Bachelor of Science in Psychology,…
Photo ManipulationAdobe Photoshop , Adobe Illustrator, Adobe After EffectsGraphics Editing, Print Design
I help businesses transform operational data into clear, actionable insights.With professional experience as a Senior Workforce Management Analyst, I specialize in:*Excel Dashboard Creation*Data Clean…
Detail-oriented HR and Administrative Specialist with 5+ years of experience in HR operations, employee lifecycle management, benefits administration, offboarding coordination, and quality assurance.…
Remote Workforce Management Specialist | 7 Years in Staffing, Scheduling & OpsI help US/EU/AU companies reduce labor cost and hit SLA by managing workforce schedules, forecasting staffing needs, and a…
A dedicated and adaptable professional with experience in workforce planning, customer service, and teaching. Skilled in workforce management, customer support, communication, problem-solving, data an…
Hi There! I'm Ann, a Virtual Assisstant/Executive Assistant with a year experience helping clients in their business through managing emails, sales, book keeping, and being an HR Admin.Here's what i c…
Reliable and results-driven professional with a strong foundation in Customer Support and Workforce Management. I started my career taking phone calls in a high-volume contact center environment, wher…
Passionate freelancer with 5 years of experience in Dispatching (Transportation and Locksmith). Customer service experience including Sales. Familiar with Power dispatch, Autocab, and Workiz as the ma…
I help coaches and online brands stay consistent and visible through social media management, content systems, and organized backend workflows.I support businesses with content scheduling, short-form…
I am precise in using English and Filipino language verbally and written. I have worked with several clients taking up different roles (Sales Representative, Customer Service, Tech Support, Service Ma…
I am a registered teacher, been teaching for more than 10 years and aside of that have an extensive experience in administrative jobs.
Workforce Management Professional with extensive experience in staff scheduling, capacityplanning, forecasting, and real-time performance monitoring. Skilled in developingoptimized schedules aligned w…
An aspiring Virtual Assistant, with extensive experience in Operations Management. An Industrial Engineer by profession, and handling Plant Operations for years. With years of experience in BPO Workfo…
Hello! I'm Hannah – Your Dedicated Virtual Assistant! Are you overwhelmed by tasks and need reliable support? Let me take the load off your plate! Here's what I can do to make your business operations…
·Freelance social media manager and photographer·Worked as a Virtual Assistant (VA) for 3 clients in a short period of time·Experienced in the travel industry as a travel consultant and assistant mana…
I am Allan Pedra Mautante, a Business Intelligence and Reporting Analyst with over 10 years of experience in data analytics, workforce reporting, dashboard development, and business intelligence withi…
Dynamic and results-driven professional with over 7 years of experience in customer service and team management within the telecommunications and beauty industries. Proven track record in coaching, pe…
I am a reliable and detail-oriented Virtual Assistant with experience in social media management, outreach specialist, admin support, research, and email coordination. I am proactive, organized, and c…
Resourceful and detail-oriented professional with 7 years of experience spanning office administration and BPO customer service. I manage calendars, emails, documentation, data entry, inventory, and c…
Experienced Real-Time Analyst and Customer Service Specialist with over 3 years in high-volume contact center environments. Proven ability to manage real-time operations, monitor agent adherence, and…
REFERRAL SPECIALIST INTAKE - 2 YEARS AND 4 MONTHS / REAL TIME ANALYST (WFM) - 4 MONTHS / TECHNICAL SUPPORT - 5 MONTHS
A results-oriented and people-driven HR and administrative support professional with 5+ years of experience in recruitment, talent fulfillment, project staffing, and HR operations. I've worked across…
A hard-working individual with several years experience in the BPO industry, with solid experience in WorkForce Management. I also had an extensive training in Customer Care Services from my previous…
Adaptable and a fast learner of new concepts and responsibilities.Proficient in handling diverse tasks simultaneously.Over 8 years of administrative and support tasks, data entry, management, and cust…
Industrial Engineer with experience in workforce planning, process improvement, and operational support across the cruise and insurance industries. Skilled in workforce operations, business process mo…
- Handled Voice Telco & Sales, E-commerce International Account. - Handled Intermediate CS, Tech Specialist, Advance CS. - Handles payments, troubleshooting. - Handles lowering bill and cancelled a…
I'm a technical project manager experienced in managing cross-functional teams (software engineers, QA engineers, and designers) to deliver software applications (web and mobile) on time, and within b…
Results-driven Operations Manager with 13+ years of hands-on experience in the BPO and Call Centre industry. I have built, scaled, and optimised high-performing teams — managing workforce planning, SL…
Hi, I’m Gaby!I’m a Workforce Management & SEO Analyst helping businesses streamline operations, boost search rankings, and create clean, modern visuals. I combine data, strategy, and design for one-st…
I am a Workforce Analyst at CGI, an Accountancy Student, a Certified Tax Technician (July 2025 passer), and a Civil Service Professional passer.I am communication-driven, highly passionate, and consis…
Dedicated and customer-focused professional with over four years of experience in fast-paced environments, specializing in customer service, data analysis, and workforce scheduling. Skilled in handlin…
Efficient and detail-oriented professional with expertise in real?time performance monitoring, report generation, schedule management, and process automation. Proven track record in data transformatio…
I'm Hazelyn Joy Cenabre, 24 years old, with 6 years of online job experience. I have a Bachelor's Degree in Psychology and am certified in Human Resources. I love understanding people and making workp…
Experienced Learning & Development and Project Management Professional with a 5-year proven track record in designing and scaling high-impact learning initiatives, driving employee engagement, and exe…
I am a motivated, growth-oriented, and emotionally intelligent leader who values assertive and effective communication. With a diverse background as a HR Operation Team Leader, Real-Time Data Analyst…
With over four years of experience in the functions of human resources, specializing in talent acquisition and a strong understanding of end-to-end recruitment processes, talent sourcing strategies, a…
Dedicated professional with over two years of experience in the BPO industry, with a strong focus on Workforce Management as a Real-Time Analyst and Customer Service with strong communication and prob…
- Microsoft Excel- BPO Call Center analyzing Forecast and volume trends for phone and chat.- Capacity planning.- Scheduling and Staffing the right number of people in the interval needed.
Seeking for a part-time job related to data analysis, data presentation and data mining.
With more than 12 years of combined experience in technical and administrative assistance, resource management, company development, and support, I have developed into a resourceful, competent, self-a…
Helping busy professionals stay organized, productive, and visible online.I specialize in administrative support, project coordination, and social media management. With experience handling reports, c…
Experienced administrative staff with a proven track record of effectively managing office operations, coordinating schedules, and providing exceptional support to teams. Skilled in communication, org…
I am extremely motivated to constantly develop my skills and grow professionally. Being in various roles, I developed my exceptional communication and strong organizational skills to multitask and man…
Workforce Planning professional with 5 years of experience in recruitment and 2 years specializing in workforce planning and operational staffing. Experienced in managing workforce allocation, backfil…
Graphic designing and data entry.
Detail-oriented Executive Assistant with internship experience in Human Resources and administrative support at the Land Transportation Office – Regional Office III. Skilled in records management, dat…
Seasoned Real-Time Analyst with 7+ years of hands-on experience in managing real-time operations within fast-paced contact center environments. Known for maintaining service levels, monitoring agent a…
Data-driven Workforce Management Specialist with a solid foundation in front-line customer service, sales, and billing support. Experienced in real-time monitoring, schedule adherence, capacity planni…
I help businesses turn complex data into clear, actionable insights while providing structured virtual assistance that keeps operations running smoothly. With over 10 years of experience in workforce…
Hi, I'm Beverly — an Operations Manager with 8+ years of experience running BPO operations for global brands including Lumen, Comcast, eBay, AT&T, and Western Union.I've led teams of up to 120 agents…
I am an employee who's skilled in various administrative job and disciplined and goal oriented. When I started working, I used to be a part of the BPO industry as Customer Service Representative and T…
Reserved yet results-driven professional with experience in workforce planning, social media management, CRM software, and real estate administration. Proven ability to optimize operations, maintain…
Dedicated and customer-focused professional with strong communication and interpersonal skills, committed to delivering excellent customer service and creating positive customer experiences. Experienc…
Hi this is Shyrel residing in Marilao Bulacan Philippines. I've been in the BPO industry for 10 years now. First I got hired as CSR and the first account that I handle is a local food delivery acc…
I have accumulated more than 13 years of experience in both data and workforce management. I have dedicated my career towards accomplishing operational efficiencies and business success through intell…
I help take your small business to the next level. Together we reach the goal.
I have skills in workforce management, Scheduling, and Capacity planning.I worked as a Virtual Assistant/ Rostering manager for more than 6 years already
With over 16 years of experience in talent acquisition, workforce management, and service delivery operations, I bring a proven track record of driving recruitment strategies, optimizing workforce pro…
I am an undergraduate student pursuing a Bachelor’s degree in Psychology, seeking a position that will allow me to deepen my knowledge and contribute to a dynamic team. My goal is to find a role where…
I am Jamaeca Louisse D. Meneses, a dedicated professional with a BS in Information Technology, majoring in Digital Arts, from Far Eastern University. I have over six years of experience in Workforce…
Proficient in the following:Tools:*Nice IEX*Nice IEX Web station*Genesys*Avaya CMS*Amazon Connect (AWS)*Excel*One drive*Microsoft 365*Google spreadsheets
The time I had spent as an RTA, I was able to enhance and develop my skills and abilities in various platforms and applications such as Excel. I was also able to develop and further engage in communic…
As a dedicated professional with a diverse background, I have built a career centered around enhancing organizational efficiency and supporting both internal teams and executive leadership. With exper…
General Virtual AssistantCustomer ServiceTechnical SupportSocial Media ManagerAmazon Retail ArbitrageProduct Research
Hi! I’m a hardworking and reliable freelancer with a strong background in customer service. I truly enjoy helping people and making sure every client feels heard, valued, and supported.As a virtual as…
Detail-oriented Analyst with 10+ years of expertise in Office Administration, B2B/B2C Sales, Client Relations Management, Financial Fraud and Loss Mitigation. Worked collaboratively delivering impactf…
I am a recruitment and operations professional with more than six years of combined experience in staffing, pharmaceutical manufacturing, and production. I’ve had the chance to work both in the Philip…
I am a results-driven Virtual Assistant with 7+ years of experience in the BPO industry, specializing in Workforce Management, operations support, and administrative coordination, now offering service…
Results-driven Compliance Auditor with a strong background in risk assessment, audit processes, and regulatory compliance. Known for attention to detail, analytical thinking, and the ability to ensure…
Applying the things that I have learnt in my 7 -8 years of experience. I am driven, organized, self- motivated, and effective at using what I have learnt to devise an efficient method of training wh…
Dynamic and detail-oriented Virtual HR Administrator with 8+ years of experience in human resource management, employee engagement, and compliance. Proficient in streamlining HR operations, optimizing…
Hello there! I'm Claire, and I'm excited to kick-start my freelancing journey here. As a motivated and dedicated individual, I am eager to bring my skills to the virtual workspace and collaborate with…
Recent graduate with a Bachelor’s degree in Psychology minor in Social Work, complemented by extensive work experience in customer care, billing operations, and technical support. Skilled in handling…
Accomplished Operations and Accounts Manager with a proven track record in team leadership, overseeing multifaceted projects, and driving operational excellence. Previously a seasoned recruiter adept…
Professional ProfileI am a results-oriented Workforce Analyst with over 3 years of experience in the Business Process Outsourcing (BPO) industry. My expertise spans omnichannel support, including chat…
I am a dedicated Virtual Assistant focused on helping clients stay organized, efficient, and stress-free. I specialize in email management, scheduling, meeting coordination, and handling daily adminis…
Results-driven WFM Business Analyst with over 7 years of experience in strategic resource allocation and high-precision forecasting for global brands like Apple and Capital One. Complementary expertis…
Senior Team Leader and Customer Retention Specialist with over 12 years of experience in the BPO and Sales industry. Rapidly promoted at Monster Group from entry-level Data Entry to Senior Complaint…
Dedicated customer service and sales specialist with 6 years of BPO experience supporting international clients. Experienced in handling inbound and outbound communication, resolving customer concerns…
I have worked in the BPO industry for almost 17 years handling Customer Service, Retail, Banking & Finance (FinTech & AML KYC), Workforce Management (RTA) and as a Sr. Quality and Compliance Analyst.I…
I am a results-driven Recruitment and Workforce Operations Specialist with over 7 years of professional experience supporting international teams in high-volume recruitment, workforce scheduling, and…
Aspiring Virtual Assistant Experienced professional with 18+ years in the BPO industry, specializing in customer service, technical support, and workforce management. I excel at handling client inquir…
I am a results-driven virtual assistant and customer support & sales specialist with over six years of experience supporting clients in fast-paced remote environments. I bring a well-rounded skill set…
Highly motivated and results-oriented Recruiter with a proven track record of sourcing, attracting, and placing top talent across diverse industries. Adept at developing and executing recruitment stra…
Experienced in banking operations with a strong foundation in customer relationship management and data handling. Proficient in using CRM tools such as Salesforce, as well as Google Suite and Google…
I am a proactive Customer Service Representative who loves connecting with people and solving problems. Being naturally tech-savvy, I pick up new tools and workflows effortlessly, ensuring a seamless…
Workforce Management - Service Level Coordinator | Editorial Photographer & Fashion/Lifestyle Photo Editor/Video Editor | Creative & Operations Professional | Customer Service Representative
I am an experienced senior manager responsible in leading a global operations team in strategic planning and execution, workforce management, process improvement and operational efficiencies, risk mit…
Workforce Management Lead and Data Quality Expert
Results-driven professional with 6+ years of experience supporting US-based companies in Human Resources, Talent Acquisition, Employment Verification, Business Development, Technical Writing, and Gove…
Hello! I'm Marc Ryan Cabrillas but you can call me "Ry". I am a Computer Engineer by profession. I worked as a Customer Service Representative under a Travel account for 2 years. I was promoted to be…
I’m a highly driven Virtual Assistant with over 12 years of experience in the BPO industry, bringing a strong background in sales, lead generation, customer service, e-commerce support, and logistics…
I am a dedicated and adaptable professional with more than 13 years of experience in healthcare operations, customer service, team leadership, and consumer support. Throughout my career, I have worked…
Hello! I?m Edoard, a Workforce Management specialist with strong experience in forecasting, capacity planning, and scheduling. I excel at optimizing workforce operations to help businesses meet their…
Results-driven HR Manager with 20+ years of experience in talent acquisition, employee relations, performance and talent management, compensation and benefits management and employee engagement. Prove…
Strategic and proactive Virtual Assistant with 8+ years of experience in executive support, project management, training facilitation, and multimedia production. Adept at managing complex projects, st…
Results-oriented Workforce Management Specialist with a career foundation in Customer Service. Expert at navigating the complexities of shared queue environments and multi-language routing. Combines h…
Proficient in Microsoft Word, Excel and Powerpoint Excellent oral and written communication skills Good typing skills With a degree of integrity and interpersonal skills Proven competence in worki…
Detail-oriented Virtual Assistant and IT graduate with a strong background in e-commerce support, real-time operations monitoring, and web development. Experienced in order entry and fulfillment, work…
Versatile WFM Manager specializing in end-to-end WFM facets and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an ope…
I am a dedicated professional with experience in technical and JAP Bilingual recruitment, data/document management, reports creation, organizing appointments, making phone calls, people/project manage…
Results-driven Real-Time Analyst with 4 years of experience optimizing operational efficiency through strategic workforce management and data-driven insights. I specialize in monitoring key performanc…
Registered Psychometrician and Clinical Operations Lead with over 3 years of experience in high-stakes telehealth and behavioral health administration. Expert in managing the intersection of clinical…
Real Time Analyst/Data Analyst, Computer Engineer, IT Specialist, CCNA
Fractional HR, Compliance Manager, Business Partner
I am a highly experienced Operations and Account Management professional with over 15 years of proven work in both the United States and the Philippines, specializing in security operations, client ma…
A highly organized and results-driven professional with over 5 years of experience in workforce management, scheduling, and customer support in high-volume BPO environments. I specialize in optimizing…
Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
I am new in the field of Marketing and some skills that I have gained is learning how to use Photoshop, edit posters for social media posting, distribute collaterals, communicating skills and etc. I h…
10+ years’ end-to-end WFM & workforce analytics across US, EMEA, and APACForecasting, capacity planning, scheduling optimization, and intraday managementPower BI dashboard development, advanced Excel…
Results-driven Remote Administrative Assistant with experience in customer support, scheduling, team coordination, and daily business operations in fast-paced environments. Skilled in handling adminis…
To leverage my 10+ years of experience in customer service and workforce management to contribute to a dynamic organization where I can make a meaningful impact. Having progressed from a Customer Serv…
Human Resource professional with over four years of combined experience in HR operations, recruitment, compensation and benefits, and customer service. Skilled in employee and client support, with a s…
Highly adaptable and detail-oriented professional with years of experience in customer service, real-time analytics, virtual assistance, and content creation. Seeking a position where I can leverage…
Results-driven Workforce Software Engineer with experience in developing, maintaining, and optimizing workforce management systems and business applications. Skilled in software development, system in…
A BPO expert with great attention to detail and strong organization skills who have been in the BPO industry for more than 5 years. Worked with different projects assisting customers through call (inb…
Workforce Management professional with 9 years of experience, including 6 years remote, specializing in real-time analysis, multi-site and multi-LOB operations, and workforce optimization. Skilled in…
Detail-oriented Real-Time Analyst with over a year of experience in workforce management and operations in a call center environment. Skilled in monitoring agent performance, managing call volume, a…
To follow
Detail-oriented professional with nearly ten years of experience in data management, reporting, and process optimization. Proven ability to ensure data accuracy and integrity while enhancing operation…
Dynamic Reporting Specialist with expertise in Excel and a proven track record of transforming complex data into actionable insights. Skilled in data extraction, analysis, and visualization, I excel a…
Extensive operational, recruiting, and people experiences in a startup environment.
Customer Service Representative-with technical and sales experienceVirtual assistantWorkforce Management SpecialistRealtime AnalystExcel Proficiency
Freelance Workforce Management / Real-Time AnalystI am a Workforce Management / Real-Time Analyst with BPO experience, specializing in intraday management, real-time monitoring, and performance report…
Proficient in English Communication. MS Office Capabilities especially MS Excell.
I’m a detail-oriented Operations and Workforce professional with experience in scheduling, real-time monitoring, and data reporting. I specialize in keeping operations organized, ensuring the right re…
Workforce Management Manager | BPO Operations | 16 Years Contact Center ExperienceI am a Workforce Management Manager with 16 years of progressive experience in the BPO industry, leading workforce pla…
Master of Arts in Psychology student with 6+ years of experience as an HR Manager specializing in recruitment, hiring, onboarding, training, payroll, and offboarding. Also experienced as an Operations…
I am a virtual assistant with a workforce specialist and customer service representative background. I have worked remotely for 5 years. I am passionate about software, online tools, designing, foreca…
Organized, resourceful, and creative workforce management expert with a sharp eye for detail and a customer-first mindset. Curious, adaptable, and driven to deliver solutions that make teams thrive.
Real-Time Analyst, Technical Support, and Customer Service Representative with expertise in analyzing data, real-time monitoring, resolving complex technical issues, and delivering exceptional custome…
My background is composed for various positions in Business Processing Outsource over the last 7 years. I started in this industry as a Technical Support Representative for a well-known internet servi…
I am a Workforce Management and Operations Support Virtual Assistant who helps support teams manage schedules, monitor performance, and maintain service levels. I specialize in real-time monitoring, i…
An HR professional with demonstrated expertise in various aspects of Human Resources, including Recruitment and Onboarding, Compensation and Benefits, Employee and Labor Relations, Performance Managem…
16 years of experience in BPO as Agent, Associate and promoted to Team captain and Team Lead. I was part of biggest company in Philippines such as IBM Phil, ADP Phil, and my recent is Accenture Inc. P…
Results-driven Client Support & Operations Coordinator with experience providing high-level administrative and operational support in fast-paced remote and hospitality environments. I specialize in ma…
I’ve been working in the BPO industry for six years, where I started as a call center agent for three years, then moved into a Subject Matter Expert (SME) role for a year, and eventually transitioned…
With over 10 years in the BPO industry, I successfully transitioned from customer support and sales roles into Workforce Management and Reporting. I now specialize in generating and analyzing performa…
I'm a Real-Time Analyst and WFM Specialist with 5+ years of BPO operations experience, helping contact centers run at peak efficiency through real-time monitoring, intraday management, and workforce s…
Versatile and detail-oriented professional with broad experience spanning human resources, administration, and customer service. Proven track record in managing the full employee lifecycle, from natio…
Im aFast learner and work holic
Realtime Analyst, Advance Excel and Gsheet skills
I have 12 years of experience handling recruitment, operations, client management, payroll, and team supervision. Over the years, I’ve worked closely with clients and employees, managed daily operatio…
Results-driven Operations and Customer Service Leader with 5+ years of experience managing high-performing BPO teams across multiple portfolios and time zones. Proven track record of leading 100+ empl…
Human Resources Professional - Certified Practitioner in Human Resources (CPHR) - Certified Human Resources Associate (CHRA) - Certified Lean Six Sigma Yellow Belt (CLSSYB)I am a results-driven…
I provide Operations and Administrative Support for business owners and teams who need help managing daily tasks and keeping operations organized. With over 7 years of experience in banking and corpor…
I help technology, SaaS, and subscription-based businesses run and scale reliable customer support operations.With over 12 years of experience in customer support and service delivery, I’ve worked wit…
Results-driven Workforce Management Analyst with a strong background in contact center operations and customer service. Highly skilled in forecasting, capacity planning, and workforce optimization, wi…
I am a results-driven professional with expertise in account management, administrative support, event coordination, and HR management. With experience in recruitment, customer service, project mana…
- fluent in English (communicating and writing) - has excellent leadership skills - has advance knowledge in excel and other MS Applications
A recent psychology graduate with backgrounds in different psychological settings. Adept in data analysis and research methods for HR functions like performance management and employee satisfaction su…
- Dedicated and results-driven Customer Service Professional with 5 years of experience in both frontline call center operations and workforce management functions. Skilled in providing exceptional cu…
I am a data-driven Real-Time Analyst with a strong foundation as a former Customer Service Representative (CSR). Because I spent time 'on the floor,' I don't just see numbers—I understand the real-tim…
Dedicated and results-driven professional with a comprehensive background in Human Resources, data entry, Excel, lead generation, and background screening. Possessing a proven track record of success…
I'm Charles and throughout my carreer, I've gained enough experience in chat and email support to perform well in my role.
As a dedicated and detail-oriented Virtual Assistant, I bring a diverse skill set and strong work ethic to help businesses streamline their operations and achieve their goals. With a focus on efficien…
Detail-oriented Virtual Assistant with a strong foundation in delivering exceptional customer experience developed over years of client-facing support. Skilled in handling account-related inquiries wi…
I am a Certified Real Estate Virtual Assistant with over 10 years of professional experience in the BPO industry, specializing in Workforce Management, scheduling, and process optimization. My backgro…
Results-driven Project Manager with expertise in digital marketing, workforce management, and quality assurance. Proven success in leading cross-functional teams, executing large-scale campaigns, and…
Results-driven Operations Manager with over 15 years of progressive experience in managing large-scale operations, optimizing processes, and leading high-performing teams across diverse industries, in…
I am seeking remote or location-independent work aligned with my experience in call center operations, data analytics, research, and NGO work. I began my career as a Customer Interaction Associate and…
Experienced professional with a strong background in payroll administration, operations, and workforce management. Skilled in ensuring accurate compensation processes, streamlining workflows, and opti…
• Monitoring real-time operations and staffing levels to ensure service efficiency, proactively addressing volume spikes, scheduling gaps, and performance deviations in a fast-paced environment. •…
Hi! I’m a detail-oriented and reliable Virtual Assistant with solid experience in Workforce Management, Scheduling, Operations Support, and Customer Service across Healthcare, Telco, E-commerce, and O…
I am a results-oriented Senior Professional with over 15 years of extensive experience in Finance, Operations, and Administrative Leadership. Having managed complex business environments and diverse t…
Hi! I am an office assistant who performed secretarial and administrative tasks. I also have various experience in providing reliable customer service. I am proficient in using Canva, which I use to c…
OBJECTIVE: To extend my skills and abilities to different settings of my preferred career and to gain more knowledge in the setting property. *I'm experienced in providing technical support through…
Overall Experience: 12 years of Global HR ExperienceCurrent: 2.5years of experience as Global Human Resource Manager for US, Colombia, Mexico and Philippines Employees & Independent Contractors
Mechanical Engineer with experience in project planning, production supervision, and marine operations. Skilled in scheduling, resource allocation, and fabrication drawing review to support ship rep…
Experienced in the iGaming industry, I have held key roles in workforce planning, customer support, KYC processes, and payments. As a former Planner, KYC and Payment Specialist, I developed strong exp…
Hi, I’m Lhorraine. I am seeking career growth in a progressive organization that will allow me to apply my knowledge and skills, while also enabling me to explore and adapt to new learnings that will…
Are you launching a CRM, platform, or web/mobile app that connects to social tools, business dashboards, or APIs?I can help you test your integration, check for proper login and permission flows, and…
Senior Consultant with 3+ years’ experience in resource management and financial planning & analysis across Consulting global delivery services, established in accounts receivable, cash application an…
Hi, I'm Jonel, a dedicated customer service representative with 12 years of experience in thecustomer service industry. I can manage the service side of your business andensure customer satisfaction a…
My previous VA role was as an Executive Virtual assistant for 3years wherein I was responsible for emails, calendar organization, andappointment scheduling for multiple executives, editing professiona…
Executive Assistant & Administrative Support Specialist A highly organized and detail-oriented Executive Assistant with a focus on optimizing workflows and providing seamless support. My experience ce…
Results-driven Operations Manager with 16+ years of leadership experience in the BPO and customer operations industry, specializing in remote team leadership, performance management, and operational s…
I've been with a BPO company for almost 13 years.Gaining my first experience as a transaction processing representative for data entry to complex functions such as payment reallocations and reconcilia…
I manage and maintain workforce management systems, ensuring accurate scheduling, data integrity, and system performance to support efficient operations and staffing using our tools IEX, PowerBI, AWS…